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Yes, you need to register for this SC Biometrics Login service. If you do not want to use this service you can use the existing login by using your Online Banking User name and password.
Step 1: Tap on the fingerprint icon in the login screen of Mobile Banking app
Step 2: Activate SC Biometrics Login service by logging in with your online banking username and password
Step 3 : Click “Enable” in the notification
Step 4 : Once you see the dialog box, place your registered finger at the fingerprint scanner in the device to complete the registration and login using SC Biometrics Login.
Please note: If you click “Cancel” in the dialog box, the registration is cancelled. If you still wish to use SC Biometrics login service, you have to perform the whole process again.
Yes, SC Biometrics Login feature will be disabled immediately when:
If more than 1 finger prints have been registered in your device before you register SC Biometrics Login service, any registered fingerprint can be used for the service.
Your fingerprints data stored in your device are encrypted and will remain protected. However, in case your device is lost or stolen, we recommend that you contact the service provider to deactivate the SIM immediately and inform Standard Chartered immediately.
You will be prompted to re-register for the SC Biometrics Login Service for security reason
You will be prompted to re-register for the Biometrics Login Service for security reason. Similarly, this will happen if you delete a fingerprint on your device.
No. You can only use Biometrics Login Service to login your Mobile Banking. For transactions, existing 2FA authentication will be used (eTAC).
Yes. You can disable this service by using the left menu in SC Mobile app. You can use this feature Pre & post-login from the left menu.
In this case, you still can download SC Mobile Banking app but SC Biometrics Login service will not be available. You can login by using your Online banking username and password.
Below are the eligible devices. Please kindly note that at this stage, Face ID is applicable for iPhone X only
Apple iOS version 9.0.2 or above
Android OS version 6.0 or above
You can rely upon on us for the following products and services to meet your requirement:
Related Documents are
(This is a general list of documents; the required document/s depend upon the purpose of the foreign exchange requirement)
Enjoy our fast & dependable services and our preferential pricing by availing our FX solutions. You will feel proud in banking with Standard Chartered, a world class bank with wide international network. For more information please contact your nearest branch:
*The offering of the services are subject to Nepal Rastra Bank regulations.
We provide an array of services to fulfill your Remittance requirements. You can choose from any of our products to suit your need
Safe Deposit Locker is a special facility provided to our customers for keeping their valuables or important documents safely. The customers can access the locker any time during the Bank’s business hours. Each locker has a separate number and is fitted with a double key lock, which ensures the safety of your lockers. Currently the Safe Deposit Locker service is available at the following branches:
You will receive an instant alert by SMS in your mobile phone whenever you use your Debit/Credit Card including followings:
This is a very useful facility that sends you information on your banking transactions. You will receive an instant alert by SMS in your mobile phone whenever you use your Debit/Credit Card. This keeps you up-to-date with your account activity.
It’s a convenient way of timely tracking your transactions and keeping yourself informed about your Account/Credit Card activities.
All individual/Non-Individual Account and Credit Card Holders of the Bank can avail this service.
This comes at a minimal fee of NPR 200.00 per annum.
No. If you have a Bank and/or Credit Card account with us, you will be automatically registered for the alerts. You are requested to update your latest mobile number with the Bank.
Please visit our nearest branch to update your mobile number both in the Bank Account and Credit Card.
“You will receive an SMS alert from sender ID “StanChart” and/or SC_ALERT” in your mobile messsage box similar to any other text message.
Please call our 24X7 Client Care Centre at +977 1 4791800/ 5424198 immediately.
This service is enabled for NTC, Ncell and Smart Telecom Mobile service holders.
e-Statement delivered to your registered email address is encrypted with a unique password. You can access your e-Statement with the unique password.
View, save and print your e-Statements online at your convenience from anywhere with internet access.
e-Statements are delivered to your registered email address at no additional charges!
You no longer have to wait for the mail or worry about it becoming lost or misdirected at the office. With Internet access and a few simple clicks you have control of when and where to receive your statements.
You can register for your eStatement by simply contacting our 24X7 Client Care Centre at +977 1 4791800/ 5424198
e-Statement is an electronic version of your paper statement
The “Email e-Statement” service is a free service where your e-Statement will be sent directly to your registered email address in an encrypted PDF format
No, e-Statement is a FREE service to all Standard Chartered customers.
Simply contact our 24X7 Client Care Centre if you have not yet registred for eStatement Service.
A welcome email will be sent to your registered email address after successful registration of the Service.
You can receive your banking account and credit card Account e-statements monthly. For Bank accounts you may also request for daily, weekly, monthly and quarterly.
No. We will stop mailing paper statement(s) to you after the next statement date.
Yes. Your password is required whenever you want to open the e-Statement attachment that is sent to your mailbox.
For account e-Statements:
the default password is your 7-digit that forms part of your account number
Account Number 01 XXXXXXX 12
o For credit card e-Statements (primary card holder):
the default password is a combination 2 pieces of information:
1. Your date of birth
2. The last 8 digits of your credit card number
If you are born on 25 Feb 1970 and your credit card number is 9876-5678-4567-
1234, your password will be 25027045671234
Yes. You can change your email address placing request through Online Banking/SC Mobile App.
To open the encrypted e-Statements, please use Adobe Acrobat Reader version 6.0 and above for your banking account e-Satements and 8.1.2 or above for Credit Card eStatements. Please note that you may not be able to open/print your e-Statement with a lower version than advised ones. You can download the latest version Adobe Acrobat Reader from www.adobe.com.
You can place a request to change the statement delivery mode from e-statement to paper statement with a notice of 15 business days before the next statement cycle date.
Please ensure your registered email address has sufficient capacity at all times and to add Standard Chartered’s email addresses Global.E-Statement-MESA@sc.com / eStatement.firstname.lastname@example.org to your contact list to avoid potential spam filtering
This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/np and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
Thank you for visiting www.sc.com/np