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Get the answers to your banking needs in the following ways

Client Care Centre

Client Care Centre

Standard Chartered Bank 24X7 Client Care Centre is designed to provide ‘one stop solution’ for all your banking needs.

Just pick up your phone and get personalised service by dialling our 24X7 Client Care Centre at +977 1 4791800 and +977 1  5424198 and avail our range of services.

  • Online Banking Registration
  • Regenerate/ Reset Online Banking Credentials
  • Apply New Visa Platinum Debit Card
  • Credit Card Transactions/ Outstanding Enquiry
  • Debit Card Block/ Replacement for Non-Online Banking User
  • Static Data Update of Non-Online Banking User
  • Cheque Stop payment (for Individual /Sole Proprietorship)
  • Product Information, Account Balance/ Transactions & General Enquiry

(While we accept all enquires, we encourage you to use your Online Banking /SC Mobile App and enjoy the array of self-services without even having to contact us)

Please visit our Digital Banking Page to know more about our Digital Services

Complaint/ Feedback

Complaint/ Feedback

At Standard Chartered Bank Nepal Limited we welcome your feedback, and grievance! We are committed to your pleasant banking experience.

Please feel free to provide your feedback.

You can also leave your contact details in the form below and we will get in touch with you within 2 working days 

Find us

In case the responses received through the above channels are not satisfactory, you may escalate your concerns to different levels described accordingly.

Level 1

To Ms. Parineeta Bantawa, Manager Client Experience & Client Care Centre

Contact +977 1 5970539


Level 2

To Grievance Handling Officer (GHO) in case you are not satisfied with the response or have not received a response from the Bank within 2 days.

Mr. Sujit Shrestha, Chief Technology and Operations Officer

Mobile:   +977 9802347334

Email  :

Level 3

If you are still not satisfied with the resolution provided or have not received a response from the Bank despite escalation, you can lodge your grievances directly at Nepal Rastra Bank by clicking on


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