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Get the answers to your banking needs in the following ways

Client Care Centre

Client Care Centre

Standard Chartered Bank 24X7 Client Care Centre is designed to provide ‘one stop solution’ for all your banking needs.

Just pick up your phone and get personalised service by dialling our 24X7 Client Care Centre at +977 1 4791800 and +977 1  5424198 and avail our range of services.

  • Online Banking Registration
  • Regenerate/ Reset Online Banking Credentials
  • Apply New Visa Platinum Debit Card
  • Credit Card Bonus Points Redemption
  • Credit Card Transactions/ Outstanding Enquiry
  • Debit Card Block/ Replacement for Non-Online Banking User
  • Static Data Update of Non-Online Banking User
  • Cheque Stop payment (for Individual /Sole Proprietorship)
  • Product Information, Account Balance/ Transactions & General Enquiry

(While we accept all enquires, we encourage you to use your Online Banking /SC Mobile App and enjoy the array of self-services without even having to contact us)

Please visit our Digital Banking Page to know more about our Digital Services

Complaint/ Feedback

Complaint/ Feedback

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you

Find us

Talk to Us

Contact Information

24X7 Client Care Centre +977 1 4791800 and +977 1  5424198
Email Us
Toll free number: 16600152222

Complaints/Feedback Process for Commercial Banking or Corporate & Institutional Banking Customers:

We value our relationship with you and would love to hear about your experience with us. If you have any feedback as to how we can serve you better, please write to us at

Escalate to Grievance Handling Officer if your complaint is not timely resolved.

Sujit Shrestha, Chief Technology and Operations Officer
Mobile:     +977 9802347334
Address: 4/F, Head Office, New Baneshwor, Kathmandu, Nepal

If you are still not satisfied, you can also lodge your grievances directly by clicking on


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