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Get the answers to your banking needs in the following ways
Standard Chartered Bank 24X7 Client Care Centre is designed to provide ‘one stop solution’ for all your banking needs.
Just pick up your phone and get personalised service by dialling our 24X7 Client Care Centre at +977 1 4791800 and +977 1 5424198 and avail our range of services.
(While we accept all enquires, we encourage you to use your Online Banking /SC Mobile App and enjoy the array of self-services without even having to contact us)
Please visit our Digital Banking Page to know more about our Digital Services
At Standard Chartered Bank Nepal Limited we welcome your feedback, and grievance! We are committed to your pleasant banking experience.
Please feel free to provide your feedback.
You can also leave your contact details in the form below and we will get in touch with you within 2 working days
Level 1
To Ms. Parineeta Bantawa, Manager Client Experience & Client Care Centre
Contact +977 1 5970539
Email: Bantawa.parineeta@sc.com
Level 2
To Grievance Handling Officer (GHO) in case you are not satisfied with the response or have not received a response from the Bank within 2 days.
Mr. Sujit Shrestha, Chief Technology and Operations Officer
Mobile: +977 9802347334
Email : Sujit.Shrestha@sc.com
Level 3
If you are still not satisfied with the resolution provided or have not received a response from the Bank despite escalation, you can lodge your grievances directly at Nepal Rastra Bank by clicking on gunaso.nrb.org.np
This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/np and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.
Thank you for visiting www.sc.com/np