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Frequently Asked Questions

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standard chartered online banking jersey
  • SC Mobile Jersey and Online Banking

Frequently Asked Questions

A new banking experience; re-imagined for you.

SC Mobile Jersey will put you firmly in control of your future finances. Find out more here about the simple step by step migration process from Breeze.

About the Service

  • Online Banking and SC Mobile Jersey are the new online & mobile banking platforms that are replacing Breeze. Our new online & mobile banking experience, with an intuitive interface and powerful features, means you get a simple way to control your finances from your web browser, tablet or mobile device.

  • No, you should login to the new platform (either Online Banking and SC Mobile Jersey) for the first time using your existing Username and Password that you currently use for Breeze. You will then be prompted to setup a new Password and to set up five new Security Questions.

  • You will be able to see all your cash accounts, deposits accounts, loan accounts, mortgage accounts and investments online

  • There is no charge for accessing Online Banking and SC Mobile Jersey

  • Recommended browsers are Chrome, Safari, Firefox and Edge. All other non- Internet Explorer browsers are compatible. All versions of Internet Explorer are not supported. What mobile devices are compatible with SC Mobile Jersey?

    Minimum versions required are iOS v13 and Android v6.0 You will see an error message while upgrading to SC Mobile Jersey in the App/Play store if you have incompatible mobile device or Tablet.

  • The bank pushes out regular updates to address security issues and ensure the best experience for our customers. If a new app version includes a critical update (security patch, bug fix, etc.) older versions will be considered as obsolete, and customers will be required to update to the latest version

Login and Logout including Biometric Login

  • Your Username should be between 8 and 16 characters and must contain letters and numbers. You cannot use special characters (e.g. punctuation marks) or spaces in your Username and it is case sensitive.

  • No, you cannot change your Username yourself. If you wish to change it, please call your Relationship Manager who will arrange for a new Temporary Username and Password to be sent to you via the email address and mobile phone number, respectively, that we have on record. This should take approximately 24 hours to process.

  • If you forget your Username you will need to call your Relationship Manager who will arrange for a new temporary Username and Password to be sent to you via the email address and mobile phone number respectively, that we have on record. This should take approximately 24 hours to process.

  • Yes, you can change your Password at any time by clicking on Profile & Settings (Online Banking) / Profile Icon (SC Mobile Jersey) and then selecting Login Methods.

    • Must be 8-16 characters
    • Must contain at least one numeric character
    • Must contain lowercase and uppercase characters
    • Must contain a special character or symbol. Only the following special characters can be used in the password: “!@#$%^&*+=}(,./|~ `\;:{“?)<>”
    • Must be changed at least once a year
    • Must not be the same with the last 6 passwords used
    • Must not be sequential or contain identical numeric or alpha-numeric characters e.g. 1234, 2345, 3456, 4567, 5678, 6789, 7890, bcde, cdef, defg, efgh
    • Cannot be the same as the username

  • You will be able to reset your Password yourself by clicking on the “Forgot?” link on the login page. Please note you will need your registered mobile phone as we will send you a One Time Password (OTP) to allow you to login. You will then be asked to change your Password.

  • Please contact your Relationship Manager

  • The Logout button is found at the lower left hand corner of the screen in Online Banking. To logout of SC Mobile Jersey, click on the Profile icon and then scroll to the end to the Logout button.

    Please make sure you always Logout by using this button and not just closing your browser or app. The Logout button makes sure that your session is closed properly. Once you logout we advise that you close the browser completely before proceeding to other sites. This is particularly important if you are using a computer which other people access. We also advise you to delete your browsing history.

  • This provides a clear summary of the activities you have undertaken during your session.

  • You can login to SC Mobile Jersey using either Face ID or Touch ID, as long as either biometric capability is set up on your mobile device or Tablet. If not, you must first set up the capability on your mobile device or Tablet. You cannot login to Online Banking using Face ID or Touch ID, and instead must use your Username and Password.

  • No, if you have both Face ID and Touch ID on your mobile device, you can choose the preferred option when enabling the biometric login capability.

  • You can enable biometric login when logging into SC Mobile Jersey for the first time. If you choose not to do so, you can enable the option at any subsequent time by navigating to Login Settings.

Service Availability

  • You can access our Online Banking web browser and SC Mobile Jersey App 24/7. If the browser or app are unavailable we will place a notice on the Login page to inform you. If the Bank is closed, you can still input transfers and they will be processed on the next working day in Jersey.

  • There will be times when we have to take Online Banking and SC Mobile Jersey out of service for maintenance. At these times we will place an advanced notice in Notifications to inform you. Click on the bell icon on the top right of the screen to view Notifications.

  • As long as the content of the message is still relevant, it will be available under the alerts section of the notification inbox. Click on the bell icon on the top right of the screen to view the list of notifications.

    However, the if the message is no longer relevant, it will not be available to view later.

Second Factor Authentication (“2FA”)

  • Standard Chartered Bank is committed to protecting you when you bank digitally, and Second Factor Authentication is an additional layer of security used by the Bank to verify customer identity. With 2FA, Online Banking and SC Mobile Jersey customers will be required to provide a One Time Password (OTP) for a number of activities and/or whenever our fraud detection system triggers a request. The system sends this OTP to the mobile phone you have registered for use with Online Banking and SC Mobile Jersey

    You will need an OTP for the following:

    1. Migrating to Online Banking or SC Mobile Jersey for the first time
    2. For adding a new Payee to your Manage Payees list
    3. For sending a transfer to a UK Bank Account or making an International Transfer.
    4. When you have forgotten your Password
    5. When you View and Edit Personal Details e.g. your email address
    6. When you set up a new Scheduled Transfer or Standing Order online
    7. When you increase your Daily Transfer Limits
    8. When you view and managed your eStatements & eAdvices;

  • 2FA is active for all users and we will need to have your mobile number registered before you can use the system.

  • You must have a SMS-enabled mobile phone or device. Most of the mobile phone service providers support receipt of SMS. If you are abroad or using overseas mobile service providers, the service provider may not support receipt of international SMS. Your service provider may also levy charges. You may like to consult your service provider and /or hardware supplier for details.

  • The OTP is sent immediately. Under normal circumstances, you should receive the OTP within 2 minutes. Due to network traffic or the public nature of the network, delivery of SMS may be subject to delayed transmission.

  • For Registration or Re-Registration for Online Banking and SC Mobile Jersey your Temporary Password OTP stays valid for five days from issue. In all other processes it is valid for 100 seconds from the point of being sent out. If you haven’t received your OTP within 30 seconds you can click on the resend button which will appear on screen. Your OTP will be re-sent to your mobile phone.

  • If you do not input the OTP within 100 seconds, you will see a timed out message and will have five attempts to input your OTP successfully, otherwise you will be locked out for three hours for security reasons. After this time, you can input your transfer again.

  • There are a number of reasons for the non-receipt of an OTP including:

    1. Your registered mobile phone number is incorrect. To update your mobile phone number with us, please call your Relationship Manager or send a secure message.
    2. Your mobile phone memory / SIM memory is insufficient/full.
      – You should free up some phone memory / SIM memory, restart your handset and retry. You may consult your hardware supplier or refer to the user manual of your handset for details.
    3. You have switched off your mobile phone.
      – You can only receive your OTP via your registered mobile phone number. Please switch on your mobile phone for receipt of OTP. Even if you have forwarded your calls to another mobile phone number, the SMS will not be redirected.
    4. You are abroad or using overseas service provider which does not support international SMS.
      – Please call your Relationship Manager or send a secure message.
    5. Your mobile phone number is registered to more than one account owner and it is currently being used by the other account owner for receipt of OTP.
      – Please wait for the other account holder to successfully logout before logging in and making the transaction.
    6. The system is unavailable.
      – The system is undergoing maintenance or is unavailable. Please try again later.

  • We need a mobile telephone number on record because it is used to send you any One Time Passwords (OTP) that you need for Second Factor Authentication (see above). When you Register or Re-Register for Online Banking and SC Mobile Jersey, we will send your Temporary Password to your mobile phone.

  • If you lose or change your mobile phone number you need to inform us immediately, either via your Relationship Manager, sending a secure message, or inputting a new mobile telephone number in your Personal Details under the Profile Settings. We will then update your records. This will take approximately 24 hours to complete. During this time, you will not be able to use any services that require a One Time Password (OTP).

  • If you submit a change to your mobile telephone number within the session, the One Time Password (OTP) will still be sent to the existing mobile telephone number. Only after a successful update of the personal details will the One Time Password (OTP) be sent to the updated number.

  • We will be using your email address to deliver a variety of confirmations to you and it is also essential to the registration process for new Online Banking and SC Mobile Jersey users and the re-registration process if you forget your login details. Email confirmations are sent to you when you:

    1. Set up or delete a Payee;
    2. Send a Transfer;
    3. Set up, amend or delete a Standing Order or Schedule Transfer;
    4. Change any personal details;
    5. Add or delete a Global Link account;
    6. Change your Daily Transfer Limits
    7. Change your Debit Card PIN
    8. Autoreply to a Secure Message
    9. We also use your email to send you a Temporary Username when you Register or Re-Register for Online Banking and SC Mobile Jersey.

  • If you change your email address please notify your Relationship Manager immediately so that we can update our records. You can make this change in Online Banking and SC Mobile Jersey by selecting Profile & Settings (Online Banking) or Profile icon (SC Mobile Jersey) and then click on View and Edit Personal Details. It will take approximately 24 hours to process this change.

    You can continue to use all services; however, you will not be able to re-register for Online Banking and SC Mobile Jersey until you have registered your new email address.

  • No, you will not be able to use the platform or app if you do not have an email address and mobile phone number registered with us.

See Your Accounts

  • If you want to see the Asset Allocation graph on your portfolio, please click on the radio button on the Home tile. Unclick and it will disappear

  • You should be able to see all the accounts you have permission to see in Online Banking and SC Mobile Jersey. If you do not see accounts, please contact your Relationship Manager or send a secure message.

  • You can see all of your available accounts under “Holdings” tab. By clicking on a specific account in the page, you will be able to see the account details, such as account name, account number. If you are not able to see the account details of a specific account, please call your Relationship Manager or send a secure message.

  • You can select which portfolio you want to view by clicking on Home or Holdings and then selecting the portfolio. If a portfolio that you expect to see is not there, please call your Relationship Manager or send a secure message.

  • All balances show the position on your accounts at the close of banking business on the previous working day (at weekends this will be as at the Friday, on Bank Holidays this will be the previous working day in Jersey). This gives you a clear position of your cash accounts. For transfers and transfers you make during the day (or weekend/Bank Holiday) you will be able to see the details of the transfers in Transaction Details but your balance will not change until the next Jersey working day.

  • Balances show the position on your accounts at the close of the banking business on the previous working day. At weekends this will be as at the previous Friday, on Bank Holidays this will be the previous working day in Jersey.

  • You will be able to see 90 days of transactions across your accounts.

  • You can view 90 days previous transactions throughout the platform including on the Home screen. You can also look at each account separately in Holdings. In Pay & Transfer you can view Recent and Scheduled Transfers. You can also look at the transaction history for each Payee by clicking on Manage Payee.

  • You can find an icon at the top left corner once logging in the App, and by clicking the icon, you will be able to see the page with Profile & Settings related menus.

  • Yes, you can check your Statements & Advices in both Online Banking & SC Mobile Jersey. Click on Profile & Settings (Online Banking) or Profile icon (SC Mobile Jersey) and then on Statements and Documents. Here you can view both Latest Statements and Past Statements. You can also Manage Subscriptions, allowing you to turn OFF/ON paper statements & advices. You will need your mobile telephone as we will send you a One Time Password (OTP) by SMS to view and manage your statements & advices

  • Your statements & Advices can be viewed from your Online Banking and SC Mobile Jersey activation date. For example, if you activate your Online Banking and SC Mobile Jersey access in October, and your next statement date is November, then you will not be able to see any statements in Online Banking and SC Mobile Jersey until the November statement date. To find out when your next statement is due, please contact your Relationship Manager.

  • You can view 12 months statement history online, starting from your Online Banking and SC Mobile Jersey activation date. Statements are displayed on a rolling 12 month period and so we would advise you to download any Statements that you may need to refer to in the future as they will only be displayed for 12 months.

  • You can view 3 months Advice history online, starting from your Online Banking and SC Mobile Jersey activation date. Advices are displayed on a rolling 3 month period and so we would advise you to download any Advices that you may need to refer to in the future as they will only be displayed for 3 months.

  • Click on Profile & Settings (Online Banking) or Profile icon (SC Mobile Jersey) and then under Statements and Documents, click eStatements / eAdvices / UK RND Annual Statements. Then select to view Latest Statement or Past Statement. From there select the Portfolio Number and the month you wish to view / download. Statements & Advices are displayed in date order.

  • This depends whether you are using an iOS or Android device.

    • Android Devices – The file is saved to the default ‘Downloads’ folder on your device.  You can track download progress in the notification shade,and click on the alert to open the file once done.  You can access the downloaded files any time by navigating to the Download folder using your preferred File Manager app
    • iOS Devices – On clicking download, the share sheet allows you to choose the location on your device where you would like the save the file.  You can access the downloaded files at any time by navigating to the same folder using the Files App on your device

  • You can change your profile nickname using Profile Nickname option under Profile & Settings (Online Banking) or Profile icon (SC Mobile Jersey). You should not use confidential information like date of birth, social security number etc for Nickname

  • You can change your account nickname using Account Nickname option under Profile & Settings (Online Banking) or Profile icon (SC Mobile Jersey). Create a nickname for your account(s) to remind yourself what the account is for.

  • Nicknames can be changed anytime, anywhere using Online Banking or SC Mobile Jersey.

  • No you cannot change the maturity date in Online Banking and SC Mobile Jersey. If you wish to change the maturity details of your fixed deposit please telephone your Relationship Manager or send a secure message.

  • The European Union Tax Deduction shows the amount that is due under Jersey’s agreement with EU Members States to deduct tax for individuals resident in the EU who have not elected for voluntary reporting of their income to their respective jurisdiction.

  • In Holdings you will see a summary position of all your investments by portfolio number. You can expand on the summary level to view detailed holdings. By clicking on each holding you can see more information on that holding including the date of the last indicative price.

  • Yes, your mortgage and loan information are displayed in Holdings in Online Banking and SC Mobile Jersey.

  • The Total Nominal is the total number of units of the investment that you own. If you have any questions about the Nominal shown in Online Banking and SC Mobile Jersey please call your Relationship Manager.

  • This is the last price of the stock that we have received from our pricing provider. The Latest Price shows an indicative value of your holding as at the date shown.

  • Stock Exchange Daily Official List – a securities numbering system assigned by the London Stock Exchange.

  • International Securities Identification Number is a code that uniquely identifies a specific securities issue. The organization that allocates ISINs in any particular country is the country’s respective National Numbering Agency (NNA).

Managing Paper Statements & Advices

  • Yes, you will continue to receive your statements as usual unless you opt out of receiving paper statements and advices by post. Manage Subscriptions allows you to turn OFF/ON paper statements and advices. Click on Profile & Settings (Online Banking) or Profile icon (SC Mobile Jersey) and then under Statements and Documents, click eStatements / eAdvices / UK RND Annual Statements. Then select Manage Subscriptions.

  • Yes, you can opt out of receiving paper statements and advices by post while you have access to Online Banking and SC Mobile Jersey. Manage Subscriptions allows you to turn OFF/ON paper statements and advices. You will need your mobile telephone as we will send you a One Time Password (OTP) by SMS/text to view and manage your Statements.

  • Manage Subscriptions allows you to turn OFF/ON paper statements and advices. You will need your mobile telephone as we will send you a One Time Password (OTP) by SMS/text to view and manage your Statements.

  • No, you cannot stop your Statements & Advices being displayed in Online Banking and SC Mobile Jersey.

  • Yes. Manage Subscriptions allows you to turn OFF/ON paper statements. You will need your mobile telephone as we will send you a One Time Password (OTP) by SMS/text to view and manage your Statements.

  • No, when you opt out of receiving paper copies, it includes both statements and investment advices.

  • Yes, if you have more than one portfolio, you must select to opt out of paper statements and advices for all your portfolios.

Debit Card PIN Reset

  • You can activate and set 4 digits PIN for your debit card using Debit Card PIN Reset option under Profile & Settings (Online Banking) or Profile icon (SC Mobile Jersey) . You should not use your date of birth, consecutive numbers, and sequential numbers for your PIN.

  • Yes. The Debit PIN can be changed by logging on to Online Banking or SC Mobile Jersey. Use Debit Card PIN Reset option under Profile & Settings (Online Banking) or Profile icon (SC Mobile Jersey). You should not use your date of birth, consecutive numbers, and sequential numbers for your PIN.

  • All active cards are displayed in the Debit Card PIN Reset option. Blocked or expired card won’t be displayed there for PIN Reset. Please ensure your card is not blocked or expired. If you are unable to see your active Debit Card, please contact your Relationship Manager or send a secure message.

  • No, there is no charge.

Make a Payment or Transfer and Transfer Limits

  • You can make a payment or transfer at any time using Online Banking and SC Mobile Jersey.

  • Your payment or transfer will be processed on the next Jersey business day.

  • Navigate to Pay & Transfer. Click Add Payee. Select which payee type you would like to set up (International or UK Bank) and then follow the steps on the screen. You will need your mobile phone every time you set up a new payee as you will need to enter the One Time Password (OTP).

  • No, after you set up a new payee, the information will be saved and can be viewed in Manage Payees. If you want to save the payee as a favourite, click on the Save this recipient to my favourite list button before you save the payee.

  • You can manage your payee by selecting Manage Payees quick action button available in Pay & Transfer. From Manage Payee dashboard you can now quickly:

    1. Search all the added payee
    2. Save payees as favourites
    3. Delete a payee,
    4. Initiate a transfer to the payee
    5. View the transfer history and transaction details related to this payee.

  • You can find your payments history by selecting the Recent tab available in Pay & Transfer Homepage, and you can view payment history in descending order inclusive of all transfer types.

  • Transfers made using the Online Banking and SC Mobile Jersey transfer forms are free of charge*. Any transfer requests received by secure message will be subject to our usual tariff,

    *A charge may be taken by the correspondent bank in some countries (including Standard Chartered Bank (“SCB”)) before the transfer reaches its final destination.

  • You may login to Online Banking and SC Mobile Jersey and check. Navigate to Pay & Transfer. Click on Recent tab or Scheduled tab to view 90 days of transfer history. Click on each transfer to see the transaction details, including the status of the transfer eg: submitted, scheduled, successful, unsuccessful, deleted. Here you can reschedule any scheduled transfers, cancel a transfer or share details with the payee. For rejected transactions, you will be notified in your Secure Mailbox in Online Banking and SC Mobile Jersey and your email address with us.

  • If you make a transfer between two currencies, you will be asked to confirm the details which include the indication FX rate. The actual rate will be displayed on your transfer confirmation when the transfer has been processed. If the rate is different, it could be because you have made the transfer out of normal banking hours and this rate could change slightly when the transfer is processed on the next Jersey working day.

  • Yes, you can make an International transfer in any of the major currencies listed on the International Transfer form to any bank account in the world.

  • This will depend on the transfer currency and country you are sending the transfer to. An International Transfer can take between 3-5 working days to reach its destination. A Sterling Transfer to a UK bank will be sent on the same day or processed on the next Jersey business day if made out of normal office hours. You will receive a confirmation email and secure mail to confirm that your transfer has been sent and this will include both the transaction and value dates.

  • The bank does not charge for transfers made to other Standard Chartered Bank offices, however a charge may be taken by the correspondent bank in some countries (including SCB) before the transfer reaches its final destination.

  • No, you do not have to know the SWIFT code. This field is not mandatory and your transfer will still reach its destination if you cannot find the code. You can search for the SWIFT code at www.swiftbic.com

  • An IBAN (International Bank Account Number) is a standardised format of account number used for international transfers. We can check if an IBAN is valid before making a transfer, which reduces the chance of using an incorrect account number and also improves transfer efficiency.

  • There is an overall daily Online Banking and SC Mobile Jersey transfer limit that is set by the Bank but you can also manage your own limits for each transfer type. When you first login the limits will be set to USD75,000 per day. This limit can be reached by either making one transfer of USD75,000 or multiple transfers totalling USD75,000. You can decrease this amount to as little as USD1 if you wish. To increase the amount you will need your mobile telephone as we will send you a One Time Password (OTP) for authentication purposes, however you cannot increase the daily limit to more than USD75,000.

  • Click Pay & Transfers, then Transfer Limits. You can increase or decrease the limit for each transfer type up to the overall limit set by the bank. Click Save and if you have increased the limit you will need your mobile telephone as we will send you a One Time Password (OTP) to authenticate the change. We do not send an OTP when you want to decrease the limits. You will receive an email and secure message to confirm the changes.

  • Yes, you can change the limits at any time and they are effective immediately.

Scheduled Transfers

  • This is a one-off future dated transfer. When you complete the transfer form, select a future date from the calendar. Your transfer will be displayed in Pay & Transfer, Scheduled, One-Off.

  • In this case, the transfer will not be made. For security reasons, we require you to have a sufficient balance in the current date even if the transfer is scheduled for a future date.

  • You can set up a scheduled transfer for any date in the future.

  • Yes, you can delete the scheduled transfer before the transfer date if you change your mind. Click on Pay & Transfer, Scheduled, One-Off then click on the transfer you want to delete. The Transaction Details will be displayed, select Cancel this Transfer.

Standing Orders

  • A Standing Order is a request to your Bank to send a transfer to the same person or organisation on a recurring/regular basis. When you set up a Standing Order your account will be debited with the same amount on the same date at the frequency you have selected.

  • You can set up a Standing Order for a Transfer between Own Accounts, an International Transfer or a Transfer to UK Accounts by modifying the transfer occurrence while making a transfer. You will be able to view your Standing Orders when you click on Pay & Transfer, Scheduled and Recurring.

  • Standing orders will be charged as stated in your tariff. A copy of our tariff can be found on our country website https://www.sc.com/je/ or please contact your Relationship Manager .

  • You can set up Standing Orders for the most popular frequencies online – monthly, quarterly and annually. However, if you have special requirements for a Standing Order please contact your Relationship Manager.

  • Click Pay & Transfer, then Scheduled tab, then Recurring subtab. Select the Standing Order you want to amend by clicking on it. Next select Edit Recurring Transfer. You will receive an email and secure message confirmation of any changes made. You can also download or share a standing order transaction receipt.

  • Click Pay & Transfer, then Scheduled tab, then Recurring subtab. Select the Standing Order you want to cancel / delete by clicking on it. Next select Cancel Future Transfers. You will receive an email and secure message confirmation of any changes made.

My Payees

  • You can either set up a new payee by clicking Pay & Transfer, then Add Payee. You can also Add a Payee in Manage Payees. Select which transfer type you would like to set up the payee for and then follow the steps on the screen. You will need your mobile phone every time you set up a new payee as you will need to enter the One Time Password (OTP).

  • Yes, you can delete a payee. Click Manage Payees. Select the payee that you want to delete and click on the Delete this Payee button and then on Confirm. You will then receive a confirmation email and secure message.

  • You can set up to 30 payees for each transfer type.

  • Yes, you cannot make transfers without setting up the new Payee details first.  You will need your mobile phone every time you set up a new payee as you will need to enter the One Time Password (OTP).  Note: You will also need an OTP each time you make a UK or International transfer to a saved Payee. 

  • Yes, all payees added through Online Banking will reflect on SC Mobile Jersey too.

Transfer History and Foreign Exchange Contracts

  • You can see all transfers that you make in Online Banking and SC Mobile Jersey in Pay & Transfer. To view your transfer in descending date order, navigate to the Recent or Scheduled tabs and click on the specific transfer. To see Transfer History for a specific Payee navigate to Mange Payees and click on the Payee. All transfers made to that Payee in the previous 90 days will be displayed. Click on transaction summary and you will be able to see the status of your transfer. The status could be submitted, deleted, successful or unsuccessful. You will receive an email and secure message each time you make a transfer in Online Banking and SC Mobile Jersey to confirm the transaction.

  • If you input the transfer request out of Jersey working hours, the transfer will show as Submitted until it has been processed. If it is still showing as Submitted but you can see the transaction on your account, the status should be updated within the next 24 hours. If you have any concerns, please contact your Relationship Manager.

  • You will receive an email and secure message to let you know if your Online Banking and SC Mobile Jersey transfer request was unsuccessful. You will need to contact your Relationship Manager for further details.

  • You will be able to see 90 days of Transfer History. This will build up from when you first login and begin to make transfers.

  • In Pay & Transfer look under Recent for same day or past transfer. For future One- Off dates or Recurring transfer look under Scheduled. You can also search by Payee in Manage Payee.

  • This is a contract set up when exchanging one currency for another. It has a value date in the future, and you can view any contracts in Pay & Transfer, then click FX Contracts.

  • No, you cannot set up a Foreign Exchange Contract in Online Banking and SC Mobile Jersey. You can view any existing contracts in Pay & Transfer, then click FX Contracts.

  • No, you cannot delete a Foreign Exchange Contract. If you have any questions about your Foreign Exchange Contract, please contact your Relationship Manager.

Manage Personal Details

  • No, like Breeze, after submission it should take approximately 24 hours to process.

  • Click on Profile & Settings (Online Banking) or Profile icon (SC Mobile Jersey)and then on View & Edit Personal Details. You can input your mobile, home and work telephone number on this page. However, you will need your registered mobile phone with you as we will send you a One Time Password (OTP) to access your personal details and authenticate your changes. If you have lost or changed your mobile number, please either contact your Relationship Manager or send a secure message.

  • Please ensure that your telephone number is in the following format: Country Code, Area Code and the telephone number. There should be no spaces or signs (like ‘+’) e.g. 4413212343343.

  • Click on Profile & Settings (Online Banking) or Profile icon (SC Mobile Jersey and then on View & Edit Personal Details. You can input your new email address on this page, and you will need your registered mobile phone with you as we will send you a One Time Password (OTP) to access your personal details and authenticate the change.

    This email address will be used as your registered Online Banking and SC Mobile Jersey email for transaction confirmations and to send a temporary Username if you Re-register for the service.

  • Click on Profile & Settings (Online Banking) or Profile icon (SC Mobile Jersey and then on View & Edit Personal Details. You can input your new address on this page, and you will need your registered mobile phone with you as we will send you a One Time Password (OTP) to access your personal details and authenticate the changes.

Secure Message

  • Secure Message is a secure and safe way to communicate with the Bank. You can send instructions and queries to your Relationship Manager via secure message.

  • You will know if you have a new secure message if you check for a red dot on the Bell icon at the top of your screen. If you have a new message, it will show the number of messages in brackets.

  • Click on the bell icon at the top of the screen, select Messages and then Compose. You will need to select a subject from the dropdown list, type in the message and click on the Send button.

  • Yes, you can reply to a secure mail by clicking on the Reply button at the bottom of the page.

  • No, you cannot print a secure message but you can view all incoming and sent messages on the screen.

Global Link

  • Global Link is an online service that allows customers to link, view and make transfers to their Standard Chartered Bank Online Bank Accounts from different countries while logged on to Online Banking and SC Mobile Jersey.

  • This service will allow customers who hold Standard Chartered accounts in multiple countries to view their consolidated accounts balances at a single banking site, 24/7 anytime, anywhere.

  • This service is free and is available to all customers who have online & mobile banking facilities already with participating Standard Chartered offices.

  • Besides the ability to view account balances across the linked accounts, other features available through Global Link include:

    1. Add Accounts – Add a country to link SCB accounts in Global Link
    2. Delete Accounts – Delete a country from Global Link
    3. Move Money – From a Jersey account to the linked SCB Consumer Bank account

  • To access Global Link, click Connect SC Global link on the Home page. Select your designated country, you will be required to enter the country Online & Mobile Banking Username and Password to add the designated country to link the accounts. You can also link an account in Holdings by clicking on the Portfolio number and selecting Link New Accounts+.

  • In order to view the Standard Chartered accounts of other designated countries, follow the steps below:

    1. From the Home page click Connect SC Global link, or from the Holdings page click on the Portfolio number and select Link New Accounts+.
    2. You will need to select the country that you wish to link your accounts.
    3. Enter the Online & Mobile Banking Username and Password of the selected country. Read and check the Global Link Guideline and Customer Terms. Select Login.
    4. Once you have been successfully authenticated, you will be prompted on the acknowledgement page that you have successfully added the country. Select Holdings, then click on the Portfolio number and you will be able to see the accounts that you hold in the designated countries instantly under SC Global Link Accounts. A notification email and a secure message will be sent to confirm that the country has been added to Global Link.

  • Yes. You can currently link up to a maximum of 5 countries to Global Link.

  • You will need to contact the Phone Banking team or branch of the designated country to request for a re-registration of your online Username and Password.

  • To delete accounts, navigate to Holdings, then click on the Portfolio number and scroll to SC Global Link Accounts. Simply select the countries that you wish to delete from the list and click Manage. Click the bin icon to delete. The accounts will stop appearing in SC Global Link Accounts.

  • You may have keyed in the wrong Username and/or Password. Please login using the same Online Banking Username and Password in the normal login page of the selected country. If you are unsuccessful and are sure that you are using the correct Username and Password to add your Global Link country, then please contact Phone Banking team or the branch of the designated country for assistance.

  • Your Online Banking access in the destination country may be locked if you have entered an invalid Username and Password more than three times. Please contact the Phone Banking team or branch in the destination country to request for a re-registration of your Online Banking access.

  • You may have already added five countries to Global Link and are trying to add a sixth country. Please delete one country as a maximum of five countries can be added in Global Link.

  • You will need to request a new registration or re-registration of your Online & Mobile Banking access in the destination country. Please contact the Phone Banking team or branch of the destination country.

  • Yes. Click on the Transfer button in the Home screen, or in Pay & Transfer click on Transfer Between Own Accounts and you can make the transfer free of charge from your Jersey accounts.

  • You may contact the Phone Banking team of the designated country. Alternatively, you may contact your Relationship Manager for further assistance.

  • Please contact the Phone Banking team of the designated country for escalation and change your Online & Mobile Banking Password immediately.

  • No, you cannot add your Jersey accounts to other Global Link services at present.