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The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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Mobile & Online Banking Services > IMPORTANT – LEGAL NOTICE

1 INTRODUCTORY TERMS

1.1 These Terms and Conditions relate to the Mobile Banking and Online Banking services (which includes the Mobile App used to access such services) (together the “Jersey Online Services”) of Standard Chartered Bank, Jersey Branch (the “Bank”), which are supplemental to the Bank’s General Terms and Conditions and should therefore, be read in conjunction with these Terms and Conditions. If there is any inconsistency between the General Terms and Conditions and these Terms and Conditions, then these Terms and Conditions will prevail. These Terms and Conditions replace all earlier terms and conditions relating to the Bank’s Mobile Banking and Online Banking services.

1.2 These Terms and Conditions form a binding agreement between the Client and the Bank and govern the Client’s access to and use of the Jersey Online Services platform(s) and Jersey Online Services). By proceeding to enrol and use the Jersey Online Services, the Client will be deemed to have read and accepted to be bound by these Terms and Conditions.

2 CHANGES TO THESE TERMS AND CONDITIONS

2.1 To the extent permitted by law and regulation, the Bank may amend and change these Terms and Conditions at any time by giving 30 calendar days’ prior notice to the Client. The Bank will publish the amended Terms and Conditions on its website www.sc.com/je/. After the Client receives notice of any amendment of these Terms and Conditions, it is the Client’s responsibility to review these Terms and Conditions regularly so as to ensure that the Client understands and agrees with any amendments made thereto.

2.2 If the Client does not agree with any amendments to these Terms and Conditions at any time, the Client should then discontinue all use of the Jersey Online Services. Following any amendments to the Terms and Conditions, the Client’s continued use of the Jersey Online Services will be deemed to be the Client’s acceptance of such amendments made thereto pursuant to which the Client shall be bound to such Terms and Conditions as amended.

3 DEFINITIONS

3.1 These Terms and Conditions and all defined terms herein shall have the same meaning as described in the Bank’s General Terms and Conditions unless otherwise expressed herein. Additionally:

3.2 “Electronic Banking Services” means services provided by the Bank which enables the Client or an authorized person to obtain information from the Bank or give instructions to the Bank through electronic equipment.

3.3 “Mobile Banking” means the facility provided by the Bank which allows the Client access to their account(s), conduct transactions and subscribe to such other products and services as may be provided on the Client’s mobile or communications device via the Mobile App.

3.4 “Mobile App” means our mobile application installed on the Client’s mobile or communication device and through which the Client provides instructions to the Bank and access the Jersey Online Services.

3.5 “Online Banking” means the Electronic Banking Services provided via the internet.

3.6 “Password” means the confidential personal password set by the Client after the first login using the OTP (One Time Password) sent from the Bank, to the Client for the purpose of accessing the Jersey Online Services for the first time.

3.7 “Permitted Mobile Device” means any mobile electronic equipment that we may enable for use with the touch login service from time to time and includes the operating system or software that the device operates on. Please contact us for the current list of such electronic equipment.

3.8 “Security Code” means all confidential codes such as user names and passwords, and information or a physical device (for example, an ATM card, a debit card, credit card, prepaid card, security token or electronic key) that the Client or an authorized person must use to confirm the Client’s or the authorized person’s identity when the Client or authorized person access an account using our services including our Jersey Online Services.

3.9 “User Name” means the unique identification user name which the Bank issues to the Client for accessing the Jersey Online Services. This is changed upon first login by the Client.

4 USE

4.1 The Jersey Online Services includes any of the current services that the Bank is willing to provide online as notified to the Client in conjunction with the Client’s accounts.

4.2 Whilst the Bank will use all reasonable endeavours to make the Jersey Online Services available to the Client, it does not warrant nor guarantee that they will always be available. The Client will be considered by the Bank to be an authorized user of the Jersey Online Services being authorized to carry out transactions in relation to the Client’s accounts with the Bank from time to time if the Client accesses the Jersey Online Services, having successfully identified themselves by signing into the system using their secure personal login information or biometric login details.

4.3 If the Client accesses the Jersey Online Services and uses such services in a country other than Jersey, the Client must comply with the laws of the other country including obtaining any license the Client may need to use and access the Jersey Online Services in that relevant jurisdiction.

5 SECURITY PROVISIONS

5.1 Repeated erroneous attempts to login to the Jersey Online Services may result in the Client being locked out of the Jersey Online Services for their safety. At this time the Client must contact the Bank accordingly.

5.2 While using the Jersey Online Services, the Client agrees to, at all times, undertake and comply with the following:

  • (a) Change their User Name and Password details on a regular basis and when prompted or requested to do so.
  • (b) Take all reasonable and necessary measures to prevent unauthorized use of the Jersey Online Services and to comply strictly with the security procedures notified by the Bank from time to time.
  • (c) Not to disclose or share their User Name or Password details with anyone.
  • (d) Keep their Password and other means of personal identification relating to the Jersey Online Services, secret and to take all reasonable steps to prevent their unauthorized use.
  • (e) Keep, at all times, their Password and other means of personal identification secure and separate from related bank cards, account numbers and other codes relating to accounts and transactions with the Bank.
  • (f) Immediately notify the Bank if the Client becomes aware of, or suspects that there has been any unauthorized access to or use of the Jersey Online Services or of the Client’s personal identification data or if the Client reasonably believes that such personal identification data, has been lost or stolen.
  • (g) Provide the Bank with any reasonable assistance it may require in making such security checks it considers necessary in relation to the Jersey Online Services.
  • (h) Log out of the Jersey Online Services when leaving the computer or mobile unattended.

6 BANK BIOMETRIC LOGIN SERVICE

6.1 This clause 6.1 applies to and regulates the Client’s use of the Jersey Online Services’ biometric login service provided by the Bank in connection with the Jersey Online Services. By undergoing the registration process to use the Bank’s biometric login service, or using the Bank’s biometric login service, the Client accepts and agrees to this clause 6.1. If the Client does not accept this clause 6.1, the Client must stop accessing or using the Bank’s biometric login service.

6.2 The Bank’s biometric login service is a service where the Client may use their fingerprint or face identification registered on a Permitted Mobile Device in lieu of their Jersey Online Services User Name and Password as a Security Code to confirm their identity to access the Bank’s Mobile Banking services.

6.3 The Bank’s biometric login service is provided as part of the Jersey Online Services, and accordingly:

  • (a) this clause 6 is in addition to and shall be read in conjunction with any other documents forming part of the agreement between the Bank and the Client; and
  • (b) in the event of any conflict or inconsistency, this clause 6 shall prevail over other provisions of these Terms and Conditions and to the extent of such conflict or inconsistency.

6.4 The Client acknowledges and agrees that in order to use the Bank’s biometric login service:

  • (a) the Client must be a valid user of the Jersey Online Services;
  • (b) the Client must install the Bank’s Mobile App using a Permitted Mobile Device;
  • (c) the Client will need to activate the fingerprint / face recognition function on their Permitted Mobile Device and register their face identification or at least one of their fingerprints to control access to the Permitted Mobile Device;
  • (d) the Client will be required to undergo a registration process using their Jersey Online Services User Name and Password to choose to use the face / fingerprint identification the Client stores on their Permitted Mobile Device for accessing the Bank’s Mobile Banking services; upon the successful registration process, the face / fingerprint identification stored on the Client’s Permitted Mobile Device will be a Security Code;
  • (e) the Client must ensure that only their face / fingerprint identification are stored on the Client’s Permitted Mobile Device to access the device and the Client understands that upon the successful registration of their Permitted Mobile Device, any face / fingerprint identification that is stored on the Client’s Permitted Mobile Device can be used to access Mobile Banking including access to the Client’s accounts; and
  • (f) the Client should ensure the security of the Security Codes as well as the Password or code that the Client can use to register their face / fingerprint identification on the Permitted Mobile Device.

6.5 The Client may still choose to access the Mobile App using their Jersey Online Services User Name and Password.

6.6 Each time the Mobile App detects the use of a face / fingerprint identification registered on a permitted mobile device on which the Client has registered for the Bank’s biometric login service to access our Mobile Banking services or authorize transactions, the Client is deemed to have accessed the Mobile Banking services and/or instructed us to perform such transactions as the case may be.

6.7 The Client acknowledges that the authentication is performed by the Mobile App by interfacing with the face / fingerprint identification authentication module on the Permitted Mobile Device and that the Client agrees to the authentication process.

6.8 The Client can deactivate the Bank’s biometric login service at any time using the Mobile App once the Client is signed in.

6.9 If the Client informs the Bank that the security of their face / fingerprint identification or other Security Code has been compromised, the Bank may require the Client to change the Security Code, re-register their face / fingerprint identification or cease the use of the Bank’s biometric login service.

6.10 The Client acknowledges and agrees that, for the purposes of the Bank’s biometric login service, the Mobile App will be accessing the face / fingerprint identification registered in the Client’s Permitted Mobile Device, and the Client hereby consents to the Bank accessing and using such information for the provision of the Bank’s biometric login service.

6.11 The Client understands the need to protect their Permitted Mobile Device and shall be responsible for all use of the Client’s Permitted Mobile Device (whether authorized by the Client or otherwise) to access the Bank’s biometric login service.

6.12 In addition to and without subtracting the disclaimers and exclusions of liability in these Terms and Conditions:

  • (a) The Client understands that the face / fingerprint identification authentication module of the Permitted Mobile Device is not provided by the Bank, and the Bank makes no representation or warranty as to the security of the face / fingerprint identification authentication function of any Permitted Mobile Device and whether it works in the way that the manufacturer of the device represents.
  • (b) The Bank does not represent or warrant that the Bank’s biometric login service will be accessible, at all times, or function with any electronic equipment, software, infrastructure or other Electronic Banking Services that the Bank may offer from time to time.
  • (c) Unless a law prohibits the Bank from excluding or limiting its liability, or unless otherwise specified in any other documents forming part of the agreement between the Bank and the Client, the Bank is not liable for any loss the Client incurs in connection with the use or attempted use of the Bank’s biometric login service, or Client instructions, or any unauthorized transactions through or in connection with the Bank’s biometric login service.
  • (d) The Client shall indemnify the Bank from all loss and damage which we may incur in connection with any improper use of the Bank’s biometric login service.

7 NO OFFER OR SOLICITATION

7.1 The Client acknowledges and agrees that:

  • (a) The Jersey Online Services are intended to be offered only to Clients in countries or jurisdictions where they may lawfully be offered by the Bank.
  • (b) Access to the Jersey Online Services may be prohibited or restricted in certain countries or jurisdictions.
  • (c) Therefore, it is the Client’s responsibility to:
    • (i) establish whether such prohibitions or restrictions apply to the Client’s use of the Jersey Online Services; and
    • (ii) observe and comply with any such prohibitions or restrictions which may apply to the Client’s use of the Jersey Online Services.
  • (d) Neither this website, the Jersey Online Services shall not be regarded as either an offer or solicitation to take deposits from, or to sell investments to any person to whom such offer or solicitation thereof would be considered unlawful or where such entity making the offer or solicitation is not qualified to do so.
  • (e) In accessing the Jersey Online Services, it will be deemed that the Client is specifically requesting details of the products and services provided by the Bank and the Client is further required to inform him/herself about and observe any relevant restrictions which may apply to such products and services in his/her country/jurisdiction.
  • (f) Provided that any such instructions of the Client are supported by the authentication methodology used by the Jersey Online Services (including the biometric login details as set out at clause 6 above) and provided that such instructions do not exceed any specified parameters of the Bank, the Bank shall be entitled to carry out the actions pursuant to such instructions without being required to take any further steps to confirm the identity and/or good faith of the person giving such instructions and the Bank.
  • (g) No information or content contained in the Jersey Online Services or this website shall be taken as an offer or recommendation by the Bank to provide an services or products to the Client. All services and/or products offered by the Bank to the Client are subject to completion by the Client (in the manner required) of all requisite application forms and other documentation which are governed by the Bank’s relevant terms and conditions.

8 INSTRUCTIONS

8.1 The Client authorizes the Bank to act on instructions from the Client (including any instructions the Bank believes are given by the Client) using the Jersey Online Services. The Client acknowledges that for the Jersey Online Services, we may require use of a Security Code and such use shall be evidence that the instruction is authorized by the Client.

8.2 The Client agrees that the use of Security Codes is adequate identification of the Client. We are entitled to act on instructions (provided using the Security Codes) without obtaining any further written or other confirmation from the Client. The Client agrees that we will not be liable for taking such action unless the Client had notified us before any unauthorized instructions were given to us that the Client’s Security Codes are or might be known to someone else who is not an authorized person.

8.3 The Bank is authorized, but not obliged, to accept and act upon instructions in connection with the Client’s account received via its use of the Jersey Online Services.

8.4 Provided that any such instructions from the Client are supported by the authentication methodology used by the Jersey Online Services (including the biometric login details as set out at clause 6 above), and provided the instructions do not exceed any specified parameters, the Bank shall be entitled to carry out the actions pursuant to such instructions without being required to take any further steps to confirm the identity and/or good faith of the person giving such instructions and the Bank.

8.5 The Bank will not be obliged to accept or act upon any instruction if to do so would require action by, or information from the Bank, when it is not a day upon which its offices are open for the transaction of ordinary bank business or which would cause a breach of any other existing agreement between the Client and the Bank. Messages received for onward transmission to other offices of the Standard Chartered Group will be forwarded within normal business hours but the Bank and other Standard Chartered Group offices will have no liability for any losses incurred as a result of any delay in the transmission of the message.

8.6 Once the Client has sent an instruction it is irrevocable. At the Client’s request or at its discretion, the Bank may where reasonably practicable try to cancel or reverse transactions but it will have no obligation to do so. The Bank shall, at the Client’s request, use its reasonable endeavours to recover any money paid but accepts no responsibility or liability for doing so nor accepts any liability for any loss or damage caused or suffered by the Client as a result of the Bank having acted upon such instructions.

8.7 The Client acknowledges and accepts the risks of giving instructions using the Jersey Online Services (including the risk of technical malfunction in the Client’s or our electronic equipment, the risk of any instructions being unauthorized or given by an unauthorized person, the risk that the Bank may process instructions twice if the Client sends the same instructions to the Bank in different forms and the risk that any information sent by Electronic Banking Services cannot be guaranteed to be secure or free from virus, delay or any other third party attacks). In particular, unless otherwise specified in the agreement between the Bank and the Client, the Bank will not be responsible for wrongful instructions received by us from the Client through the foregoing media, including those caused by malware in the Client’s computer or device.

8.8 Any loss incurred by the Client as a result of the Bank relying upon such instructions howsoever caused and whether direct or indirect shall not be the Bank’s responsibility.

8.9 In all circumstances the Client will indemnify the Bank and keep it indemnified against all liabilities, losses, costs, damages, expenses, demands, proceedings, claims and actions the Bank may suffer or incur (including all legal and other costs, charges and expenses which it may incur) of whatever nature howsoever arising as a result of acting on the Client’s instructions, or instructions on purporting to have been issued by the Client. The Client agrees this indemnity shall apply to all transactions relating to the Jersey Online Services.

9 USE OF MATERIALS

9.1 This website and the Jersey Online Services and all materials contain therein are protected by intellectual property rights, including copyright. The materials include but are not limited to, the design, layout, look, appearance, graphics and documentation on the website as well as other content such as articles, stories and other text (the “Materials”). The Bank shall make the Jersey Online Services available to the Client for non-commercial use only. The Client therefore, does not own any rights in any of the Materials which the Bank may supply to the Client on any media pertinent to the use or provision of the Jersey Online Services.

9.2 The copyright in page screens, information and Materials included in this website or found on the Jersey Online Services are owned by or licensed to the Bank unless otherwise noted. The Client may not copy, redistribute, republish or otherwise make the Materials on this website or the Jersey Online Services available to anyone else without the prior written consent of the Bank.

9.3 In particular no one may use a part of the website on any other website, or link any other website to this website, including any part of the Jersey Online Services without the Bank’s prior written consent.

9.4 The Client may imprint, copy, download or temporarily store extracts from the website or content from the Jersey Online Services for the Client’s personal non-commercial use when the Client uses our products and services, provided that:

  • (a) no Materials are modified or altered in any way;
  • (b) no graphics are used separately from accompanying text;
  • (c) our copyright and trade mark notices appear in all copies and the Client acknowledges the website or Jersey Online Services as the source of the material; and
  • (d) if the Client has the prior written consent of the Bank to provide the Materials to another person, that the Client ensures that the third person is made aware of these restrictions set forth in these Terms and Conditions and agrees to be bound by such terms in this respect.

9.5 The Client will not sell or otherwise transfer any of the Software or Materials to, or share its use with, any third party or copy it except as expressly permitted above without the Bank’s prior written consent.

9.6 The Client will not decompile, reverse engineer or modify the Software, or allow anyone else to do so.

9.7 The Client will keep the Software and Materials and all information relating to the Jersey Online Services, secure and confidential and will indemnify the Bank (and its suppliers) for any loss resulting from its failure to do so.

9.8 The Bank reserves the right to replace, modify or withdraw any Software or Materials at any time.

9.9 The Client acknowledges that the data protection policy set forth below will apply to the Client’s use of the Jersey Online Services.

9.10 The Client agrees to:

  • (a) only use the Jersey Online Services for the purposes described and stipulated by the Bank from time to time;
  • (b) ensure that all instructions given are correct, complete and authorized. The Bank may (but will not be obliged to) inquire about or attempt to verify the authenticity of any instructions;
  • (c) comply with all laws and regulations which apply to the Client’s use of the Jersey Online Services and transactions entered into through the Jersey Online Services;
  • (d) maintain at their own expense the hardware, software and systems capability necessary for the Jersey Online Services; and
  • (e) comply with all terms and conditions and instructions relating to the use of the Client’s account with the Bank.

9.11 The Bank does not guarantee that any electronic secure mail or messaging will be sent to Clients or received by it, nor does the Bank warrant the privacy and/or security of electronic secure mail or messaging during transmission (other than by cause of its gross negligence or wilful default) and the Bank cannot guarantee or accept liability for the integrity of the means of electronic transmission, other than by reason of its gross negligence or wilful default.

10 DATA PROTECTION & PRIVACY

10.1 The Bank, as the entity with whom the Client has their relationship for the purposes of the Jersey Online Services, is the data controller of the Client’s personal data.

10.2 The Bank will need to collect certain Client personal data from time to time in order to fulfil the contract with the Client.

10.3 This information will be used by the Bank for the following purposes:

  • (a) to provide the banking, financial or investment services requested by the Client;
  • (b) to deal with the day to day administration of accounts, provision of financial services to the Client and updating and enhancing the Bank’s records;
  • (c) to obtain or provide credit references to assess the creditworthiness of the Client;
  • (d) to identify and assess the Client’s needs so that appropriate products and services are offered and provided; and
  • (e) for debt collection purposes.

10.4 For some purposes in connection with the Jersey Online Services, the Bank has a legal or regulatory obligation to process Client personal data. These purposes include:

  • (a) to verify the identification of the Client in connection with the maintenance of their accounts or provision of financial services;
  • (b) for security, regulatory and compliance monitoring and internal control purposes (e.g. internal audit);
  • (c) for the prevention or detection of crime (including, without limitation, money laundering, fraud and terrorism); or
  • (d) to otherwise comply with the Bank’s legal and regulatory obligations.

10.5 The Bank also collects Client personal data with consent. Purposes include the Bank’s access to the face / fingerprint identification registered in the Client’s Permitted Mobile Device in connection with the biometric login service.

10.6 The Client may withdraw or revoke their consent at any time. However, if the Bank needs Client consent to carry out a Jersey Online Services data processing activity, the Bank will not be able to perform that activity or provide services and it will cease using the Client’s data for this purpose, but may continue to process the Client’s data for purposes where the Bank has other lawful grounds to do so, such as where it is legally required to keep records of transactions. Withdrawing or revoking consent will not affect any processing of Client information which has already taken place by that date.

10.7 The Bank may also process Client personal data where it is necessary for the Bank’s Legitimate Interests. These purposes include:

  • (a) to inform the Client about Bank products or services or any products and services of any businesses with the Standard Chartered Group, subject to the Client’s contact preference options and rights to object to marketing communications;
  • (b) to manage and improve the Bank’s relationships with the Client, to assist with client management, and for marketing and business development activities and analysis;
  • (c) to monitor and analyze the use of the Bank’s services, for risk assessment and control, for statistical and trend analysis, for compliance with policies and system administration, operation, testing and support, and to operate control and management information systems;
  • (d) to help detect, prevent, investigate, and prosecute fraud and other criminal activity, and share this data with Bank legal, compliance, risk and managerial staff to assess suspicious activities;
  • (e) to manage Bank information technology and to ensure the security of the Bank’s systems;
  • (f) to investigate and respond to any complaints about Bank business or any incidents relating to the Bank’s business and to help maintain service quality and train staff, to deal with complaints and disputes; and
  • (g) to adhere to voluntary codes; to effect agreements between any Standard Chartered Group members and any authority, regulator, or enforcement agency; or to comply with policies (including the Standard Chartered Group’s policies) and good practice standards.
    ‘“Legitimate Interest” means the interest of the Bank in conducting and managing its business. The Bank makes sure it considers and balances any potential impact on the Client (both positive and negative) and the Client’s rights before it processes Client personal data for its legitimate interests. The Bank does not use Client personal data for activities where its interests are overridden by the impact on the Client (unless the Bank has Client consent or it is otherwise required or permitted to by law). The Client can obtain further information about how the Bank assesses its legitimate interests against any potential impact on the Client in respect of specific activities by contacting the Bank.

10.8 Most of the information about the Client that the Bank maintains on its records will be supplied by the Client. However, the Bank may on occasions obtain information about the Client from other sources and the Bank will, where possible, advise the Client of this. The Bank may make searches about the Client at credit reference agencies for purposes of identity verification, credit assessment, fraud and crime prevention or debt collection. Further checks may be made from time to time. Credit reference agencies record details of searches and default information, which other financial institutions may access for their own purposes. The Bank and credit reference agencies may link client information to records relating to other persons with whom the client has a financial relationship. (This link will remain until the Client or other person files for disassociation when the financial link is no longer appropriate.) The Client has the right to access details held by United Kingdom and Jersey credit reference agencies. The Bank will supply details of the relevant credit reference agencies upon request.

10.9 The Client’s information will be kept confidential. However, for the purposes detailed above, information about the Client may be disclosed to:

  • (a) the Standard Chartered Group and any Standard Chartered Group member;
  • (b) any financial institution, agent, third party security provider or professional advisor with which the Client has or proposes to have dealings;
  • (c) any agent, contractor, third party service supplier, professional advisor, rating agency, insurer or insurance broker of, or any other person acting under a duty of confidentiality to the Standard Chartered Group or any Standard Chartered Group member;
  • (d) any actual or proposed participants or sub-participants in, assignees, novates or transferees of, any of the Standard Chartered Group’s or any Standard Chartered Group member’s rights in relation to the Client;
  • (e) any third party holding the Client’s investments;
  • (f) credit reference and fraud prevention agencies; and
  • (g) any court, tribunal, regulatory, supervisory, governmental or quasi-governmental authority with jurisdiction over the Standard Chartered Group or any Standard Chartered Group member, or its service providers, or any person to whom they are required or authorized by law or court order to make such disclosure.

10.10 In some cases, the recipient of the Client’s information may be based in countries outside the European Economic Area that do not have data protection laws equivalent to those in Jersey (including, without limitation, India, Hong Kong and Singapore). The Bank will use best endeavours to ensure, however, that any information that they disclose about the Client will be kept confidential, secure and used only for the purposes mentioned, subject to the Bank’s General Terms and Conditions.

10.11 If relevant, the Client represents and warrants to the Bank that the Client has all the necessary and relevant permissions of all relevant data subjects (including Authorized Signatories) to carry out the processing of personal data that this Clause contemplates, including any transfer of personal data outside Jersey.

10.12 In common with other banks, the Bank has to process payments (including sterling payments) to and from the Client’s accounts through other entities including other banks and operators of financial payments systems. These entities may process or store the payment information in other countries whose laws and regulations require disclosure of the payment details, including names and addresses and other sender and beneficiary details, to governmental and regulatory authorities for the purpose of fighting crime and terrorism. The Client may in certain circumstances request the Bank to provide substitute information instead of address details to payment service providers.

10.13 The Client’s information will be retained by the Bank for so long as there is a business need to hold the information or as required by legal, accounting or regulatory requirements or to protect the Bank, Standard Chartered Group or any Standard Chartered Group member’s interests.

10.14 The Bank may record some of the Client’s or the Client’s agent’s telephone calls with certain departments in order to record transactions. In the interests of security, the Bank may use CCTV recording equipment in and around their premises. Any such recordings may be used by the Bank as evidence in the event of a dispute.

10.15 To improve the Bank’s Jersey Online Services to the Client, it will occasionally use a `cookie’. A cookie is a small amount of data the Bank’s web server sends to the Client’s web browser when the Client visits certain parts of the Bank’s website, the use of which is intended to help the Bank to understand the Client’s interest in its website. More information about the Bank’s cookie policy can be found at www.sc.com/je/privacy/cookie-statement/.

10.16 In accordance with data protection legislation, the Client has various rights in connection with their personal data. For example, the Client is entitled to request access to their information, to instruct the Bank to correct or delete information which is inaccurate, to be told by the Bank what they use it for and from where they obtain it. A small fee may be charged. More information about the Client’s data protection rights can be found at www.sc.com/en/privacy-policy/.

10.17 If the Client has any queries about the use of their personal data by the Bank or wish to access their personal data, contact: The Data Protection Officer, Standard Chartered Bank, Jersey Branch, PO Box 80, 15 Castle Street, St Helier, Jersey, JE4 8PT, Channel Islands.

11 SUSPENSION

11.1 The Bank reserves the right to suspend or withdraw the Jersey Online Services or any part of it at any time and/or to suspend or to terminate any Client’s use of it or the Jersey Online Services. The Bank will usually give the Client 30 calendar days’ notice prior to suspending or terminating the Client’s use and/or access of the Jersey Online Services.

11.2 The Bank may give the Client less or no notice if it considers it necessary, for example: due to security concerns or because of unauthorized overdrafts or other breaches of arrangements with the Bank. Such termination of the Jersey Online Services shall not in of itself, terminate or affect the relationship between the Client and the Bank. Therefore, termination of the Jersey Online Services will not affect any accrued rights or liabilities of the Client nor will it affect any instructions already given by the Client to the Bank. The Client may cancel the Jersey Online Services by notifying their Private Banker or Relationship Manager in writing.

11.3 In submitting an application for the Jersey Online Services, each Client holding a joint account confirms that the other joint account holder(s) consent to the Client to access the joint accounts via the Jersey Online Services. However, the Bank will end use of the Jersey Online Services immediately on all of the Client’s accounts if any joint account holders notify the Bank that:

  • (a) they never consented to the Client’s application for the Jersey Online Services (in which case the Client agrees to indemnify the Bank for any costs or losses that the Bank incurs as a result);
  • (b) the joint account can no longer be operated on the Client’s instructions alone; or
  • (c) they will no longer let the Client operate the joint account using the Jersey Online Services.

12 DISCLAIMER

12.1 So far as the law permits, no representation or warranty is made, or implied, as to the accuracy or completeness of any information on this website, the Jersey Online Services or on which this website, or any information on it, is based. The Bank has taken all reasonable steps to ensure the information on the website is accurate and up to date but we give no warranties expressed or implied with regard to currency or accuracy of such information. The information on the website does not take into account Client’s individual circumstances.

12.2 Each Client should therefore seek professional advice about the appropriateness of entering into any of the investments referred to on the website. Such advice should include advice on their tax positions. Past performance is not a guide to future performance and no representation or warranty is made as to future performance of any of the investments mentioned on this website. Nothing on the website shall be relied on as a promise or a forecast.

12.3 Where the Bank provides hypertext links to other locations on the Internet, it does so for information purposes only. The Bank is not responsible for the content of any other websites or pages linked to or linking to this website. The Bank has not verified the content of any such websites. Following links to any other websites or pages shall be at the Client’s own risk and the Bank shall not be responsible or liable for any damages or in any other way in connection with linking.

12.4 Links to downloadable software sites are for convenience only and the Bank is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on the Bank’s website.

13 GOVERNING PROVISIONS

The Jersey Online Services and all matters relating to the access and use of thereof are governed by and shall be construed in accordance with the laws of the Island of Jersey and any disputes shall be subject to the non-exclusive jurisdiction of the Jersey Courts, to which the parties submit for the benefit of each other.

14 REGULATORY NOTICES

14.1 The Jersey Branch of Standard Chartered Bank is regulated by the Jersey Financial Services Commission. Copies of the latest audited accounts of Standard Chartered Bank are available from its principal place of business in Jersey: PO Box 80, 15 Castle Street, St Helier, Jersey JE4 8PT.

14.2 Jersey is not part of the United Kingdom and all business transacted with Standard Chartered Bank, Jersey Branch and other Standard Chartered Group offices outside of the United Kingdom, are not subject to some or any of the investor protection and compensation schemes available under United Kingdom law.

14.3 Standard Chartered Bank is incorporated in England with limited liability by Royal Charter in 1853 Reference Number ZC 18. The Principal Office of Standard Chartered Bank is situated in England at 1 Basinghall Avenue, London, EC2V 5DD. Standard Chartered Bank is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. The Jersey Branch of Standard Chartered Bank is also an authorized financial services provider under license number 44946 issued by the Financial Services Board of the Republic of South Africa.
14.4 The Jersey Branch of Standard Chartered Bank is a participant in the Jersey Banking Depositors Compensation Scheme. The Scheme offers protection for eligible deposits up to £50,000. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period. Full details of the Scheme and banking groups covered are available on the States of Jersey website (www.gov.je/dcs) or on request.