With an upgraded Standard Chartered EMV Chip Debit Card, your transactions are even more secure.

Important Tips
  • Treat your card like cash and never keep it lying around.
  • Please keep your PIN in a safe place at all times. Do not keep your PIN with your Debit Card and do not disclose your PIN to anyone. Always keep your PIN secure by remembering it.
  • Your card is only for your own use. Please do not hand it over to anyone other than designated officers of the Bank at the Bank’s branches.
  • Please do not bend your Debit Card or leave it exposed to sunlight.
  • Please sign your Debit Card immediately on the signature panel.
Frequently Asked Questions
  1. What is an EMV Chip Debit Card?
    An EMV (Europay, MasterCard and Visa) Chip Debit Card is a standard plastic card that has a powerful computer chip embedded in it. The chip’s capacity to store and process information is much greater than that of the magnetic-stripe.
  2. How does an EMV Chip Debit Card work?
    The chip card stores information which is authenticated when inserted into an EMV terminal. The transaction is validated before it is approved.
  3. What is the difference between an EMV Chip Debit Card and a magnetic-stripe card?
    Due to its ability to store and process information, the EMV Chip Debit Card can perform multiple functions using high security mechanism such as advanced encryption. A magnetic-stripe card has a much lower storage capacity.
  4. How is an EMV Chip Debit Card more secure than a magnetic stripe card?
    An EMV Chip Debit Card counters fraud by using a range of complex encryption locks and keys to authenticate the card and the transactions. The chip is better able to detect whether or not a card is genuine. It has been proven to reduce card crime. An EMV Chip Debit Card is also more difficult to copy or alter.
  5. Where can I use my EMV Chip Debit Card?
    It provides access to your account whenever and where ever you want. You can use this card to purchase goods & services at various Visa Merchant Establishments and also withdraw cash from Visa ATMs across Nepal, India & Bhutan.

For more details, contact our 24X7 Client Care Centre at +977-1-4781800 or visit your nearest branch.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.