The easier way to bank, with your fingerprint.

The touch login service makes mobile banking even faster. With a single touch, logging in now happens in one natural motion. Best of all, your fingerprint is the perfect password. No one can ever guess what it is and you always have it with you.

Standard Chartered Touch Login Service -Fingerprint

Setup is simple.

Standard Chartered Touch Login Service -Login

STEP 1

Tap on the fingerprint icon in the mobile banking login screen.

Standard Chartered Touch Login Service -Enable ID

STEP 2

Activate touch login service by logging in with your online banking username and password.

Standard Chartered Touch Login Service -Touch ID

STEP 3

Set up complete!
Log in now with a single touch.

Make the switch.

Download the latest Standard Chartered Mobile Banking app today.


Don’t have Standard Chartered Online Banking access? Visit your nearest branch to apply for Online Banking today.

Terms and Conditions apply.



FAQs

Do I need to register for SC Biometrics Login Service?

Yes, you need to register for this SC Biometrics Login service. If you do not want to use this service you can use the existing login by using your Online Banking User name and password.

How to register for Biometrics Login Service?

Step 1: Tap on the fingerprint icon in the login screen of Mobile Banking app

Step 2: Activate SC Biometrics Login service by logging in with your online banking username and password

Step 3 : Click "Enable" in the notification

Step 4 : Once you see the dialog box, place your registered finger at the fingerprint scanner in the device to complete the registration and login using SC Biometrics Login.

Please note: If you click "Cancel" in the dialog box, the registration is cancelled. If you still wish to use SC Biometrics login service, you have to perform the whole process again.

Are there any cases that SC Biometrics Login Services will disable automatically?

Yes, SC Biometrics Login feature will be disabled immediately when:

  • There is any change to Fingerprint/Face registered in mobile device (e.g. add or delete fingerprint/ face record);
  • There is any change to Online Banking Username and Password;
  • Another user login on to the same device using different Username and Password;
  • Biometrics login attempts consecutive failure
If more than one finger prints are registered on my device, which fingerprint will be used in SC Biometrics Login Service?

If more than 1 finger prints have been registered in your device before you register SC Biometrics Login service, any registered fingerprint can be used for the service.

What should I do if my device is lost?

Your fingerprints data stored in your device are encrypted and will remain protected. However, in case your device is lost or stolen, we recommend that you contact the service provider to deactivate the SIM immediately and inform Standard Chartered immediately.

What if another user logins to my Biometrics Login Service enabled device?

You will be prompted to re-register for the SC Biometrics Login Service for security reason

What If I register another fingerprint(s) on my device?

You will be prompted to re-register for the Biometrics Login Service for security reason. Similarly, this will happen if you delete a fingerprint on your device.

Can I make transaction using SC Biometrics Login Service?

No. You can only use Biometrics Login Service to login your Mobile Banking. For transactions, existing 2FA authentication will be used (eTAC).

Can I disable SC Biometrics Login Service?

Yes. You can disable this service by using the left menu in SC Mobile app. You can use this feature Pre & post-login from the left menu.

What should I do if my device or operating system in my device does not support SC Biometrics Login Service?

In this case, you still can download SC Mobile Banking app but SC Biometrics Login service will not be available. You can login by using your Online banking username and password.

What are available devices for SC Biometrics Login service?

Below are the eligible devices. Please kindly note that at this stage, Face ID is applicable for iPhone X only

  • Apple iOS version 9.0.2 or above
  • Android OS version 6.0 or above

Terms and Conditions

Terms and Conditions for the use of the Standard Chartered biometric login service
  1. These terms and conditions ("Terms") apply to and regulate your use of the Standard Chartered biometric login service provided by Standard Chartered Bank Nepal Limited (“the Bank" or “we” or “Standard Chartered”). By undergoing the registration process to use the Standard Chartered biometric login service, or using the Standard Chartered biometric login service, you accept and agree to these Terms. If you do not accept these Terms, please stop accessing or using the Standard Chartered biometric login service.
  2. The Standard Chartered biometric login service is a service where you may use your fingerprint or face identification registered on a permitted mobile device in lieu of your Standard Chartered online/mobile banking username and password as a security code to confirm your identity to access the Bank’s mobile banking services.
  3. The Standard Chartered biometric login service is provided as part of the Bank’s electronic banking services, and accordingly: these Terms are in addition to and shall be read in conjunction with the Bank’s Terms and Conditions for account opening and any other documents forming part of our banking agreement (and any reference to the terms and conditions Terms and Conditions for account opening shall include reference to these Terms); the Terms and Conditions may be accessed at https://www.sc.com/global/av/np-terms-and-condition-bank-copy.pdf the meaning of key words printed like this and other words used in our banking agreement is explained in our Terms and Conditions for account opening. Some additional key words which apply to the services referred to in these Terms are explained at the end of these Terms; and in the event of any conflict or inconsistency, these Terms shall prevail over the Terms & Conditions and to the extent of such conflict or inconsistency.
  4. You acknowledge and agree that in order to use the Standard Chartered biometric login service:
    • You must be a valid user of our mobile banking services;
    • You must install our mobile app using a permitted mobile device;
    • You will need to activate the fingerprint / face recognition function on your permitted mobile device and register your face identification or at least one of your fingerprints to control access to the permitted mobile device;
    • You will be required to undergo a registration process using your Standard Chartered online/mobile banking username and password to choose to use the face / fingerprint identification you store on your permitted mobile device for accessing our mobile banking services; upon the successful registration process, the face / fingerprint identification stored on your permitted mobile device will be a security code;
    • You must ensure that only your face / fingerprint identification are stored on your permitted mobile device to access the device and you understand that upon the successful registration of your permitted mobile device, any face / fingerprint identification that is stored on your permitted mobile device can be used to access mobile banking including access to your accounts; and
    • You should ensure the security of the security codes as well as the password or code that you can use to register your face / fingerprint identification on the permitted mobile device
  5. You may still choose to access the mobile app using your Standard Chartered online/mobile banking username and password.
  6. Each time the mobile app detects the use of a face / fingerprint identification registered on a permitted mobile device on which you have registered for the Standard Chartered biometric login service to access our mobile banking services or authorise transactions, you are deemed to have accessed the mobile banking services and/or instructed us to perform such transactions as the case may be
  7. You acknowledge that the authentication is performed by the mobile app by interfacing with the face / fingerprint identification authentication module on the permitted mobile device and that you agree to the authentication process.
  8. You can deactivate the Standard Chartered biometric login service at any time using the left navigation menu of the mobile app once you are signed in.
  9. If you inform us that the security of your face / fingerprint identification or other security code has been compromised, we may require you to change the security code, re-register your face / fingerprint identification or cease the use of the Standard Chartered biometric login service.
  10. You acknowledge and agree that, for the purposes of the Standard Chartered biometric login service, the mobile app will be accessing the face / fingerprint identification registered in your permitted mobile device, and you hereby consent to the Bank accessing and using such information for the provision of the Standard Chartered biometric login service.
  11. You understand the need to protect your permitted mobile device and shall be responsible for all use of your permitted mobile device (whether authorised by you or otherwise) to access the Standard Chartered biometric login service.
  12. In addition to and without subtracting the disclaimers and exclusions of liability in the Terms & Conditions for Account Opening:
    • You understand that the face / fingerprint authentication module of the permitted mobile device is not provided by the Bank, and we make no representation or warranty as to the security of the face / fingerprint authentication function of any permitted mobile device and whether it works in the way that the manufacturer of the device represents.
    • We do not represent or warrant that the Standard Chartered biometric login service will be accessible at all times, or function with any electronic equipment, software, infrastructure or other electronic banking services that we may offer from time to time Unless a law prohibits us from excluding or limiting our liability, we are not liable for any loss you incur in connection with the use or attempted use of the Standard Chartered biometric login service, or your instructions, or any unauthorised transactions through or in connection with the Standard Chartered biometric login service.
    • You shall indemnify us from all loss and damage which we may incur in connection with any improper use of the Standard Chartered biometric login service.
  13. Meaning of words
    permitted mobile device means Apple iPhone 5s or higher / Samsung Galaxy S6 / Samsung Galaxy S6 Edge Plus / Samsung Galaxy Note 5 and such other electronic equipment that we may enable for use with the Standard Chartered biometric login service from time to time and includes the operating system or software that the device operates on. Please contact us for the current list of such electronic equipment.
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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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