FAQsWhat is SMS Alert?
This is a very useful facility that sends you information on your banking transactions. You will receive an instant alert by SMS in your mobile phone whenever you use your Debit/Credit Card. This keeps you up-to-date with your account activity.
Why SMS Alert Service?
It’s a convenient way of timely tracking your transactions and keeping yourself informed about your Account/Credit Card activities.
Who can avail of this service?
All individual/Non-Individual Account and Credit Card Holders of the Bank can avail this service.
What is the fee for the service?
This comes at a minimal fee of NPR 200.00 per annum.
Do I need to register for this service?
No. If you have a Bank and/or Credit Card account with us, you will be automatically registered for the alerts. You are requested to update your latest mobile number with the Bank.
What should I do to update my mobile number?
Please visit our nearest branch to update your mobile number both in the Bank Account and Credit Card.
What are the types of alerts that I will get?
You get SMS alerts for each and every transaction in your Bank and Credit Card Account.
How will I know I have an SMS alert from the Bank?
“You will receive an SMS alert from sender ID “StanChart” and/or SC_ALERT” in your mobile messsage box similar to any other text message.
What should I do if I receive alert for a debit transaction but I am not able to recognize the transaction?
Please call our 24X7 Client Care Centre at +977 1 4781800 immediately.
Which Cell Phone Operators” service should I hold in my mobile for this service?
This service is enabled for NTC and Ncell Mobile service holders.