Overview

Standard Chartered is a market-leading financial service brand in Sierra Leone. The bank has been operating in Sierra Leone since 1894. In Sierra Leone, our business serves two client segments in three regions, supported by six global functions. We have operated in the country for over 125 years operating in 4 branches in different regions in Freetown, Cline Town and Bo.

Standard Chartered aspires to be the best international bank for its customers in Sierra Leone. Our heritage and values are expressed in our brand promise Here for Good. Our operations reflect Our Purpose, which is to drive commerce and prosperity through our unique diversity. We are present in 60 markets and serve clients in a further 85.

We have a sustainable approach to business and strive to achieve the highest standards of conduct. Our business model and strategy are built to capture the opportunities inherent in our unique footprint through deep relationships with clients in the Sierra Leone market. Developing these relationships means using both our tangible and intangible resources in a sustainable and responsible manner, deploying them to achieve profit and returns.

The Bank derives more than 70 percent of its operating income and profits from FX income and has been rewarded with the Best Consumer Digital Bank from the Global Finance in 2017.

Leading by example to be the right partner for its stakeholders, the Bank is committed to building a sustainable business over the long term and is trusted in Sierra Leone for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity.

It employs 151 people, 53% of which are women. Standard Charted Sierra Leone Ltd employees are of 4 nationalities all of which are represented among senior management.

Our Resources

We aim to use resources in a sustainable way, to achieve our long-term strategic objectives.

What Makes Us Different

Our purpose – We offer banking services that help people and companies to succeed, creating wealth and growth across our markets. Our heritage and values are expressed in our brand promise – Here for good.

Human Capital

Our diverse colleagues are our greatest assets. Being part of the local fabric of the Sierra Leone market means we understand our clients’ needs and aspirations, and how these can be achieved.

Strong Brand

We are the leading international ban with over 124 years of history and a household name in Sierra Leone.

The Bank has 4 branches, 2 ATMs, over 150 staff and a multiplicity of alternate channels through which we serve our over 15,000 customers.

International Network

We have an unparalleled international network, connecting companies, institutions and individuals to, and in some of the world’s fastest-growing and most dynamic regions.

Standard Chartered also has a unique international footprint which enables the Bank to facilitate the growth of international trade corridors between Africa and the rest of the world.

Local Expertise

Sierra Leone is a core part of the Bank's Group Strategic Intent.

We have a deep-rooted local knowledge and experience of the market and a privileged understanding of the drivers of the real economy, offering us insights that can help our clients achieve their ambitions.

The Bank's economic contribution to Sierra Leone has been the culmination of over 125 years of sustained and increasing investment in the country, playing the Central Bank role at one point.

Financial Strength

Standard Chartered in Sierra Leone remains well capitalized. Our capital position is above the regulatory minimum.

With over SLL 20 billion from our balance sheet, we are a strong, trusted partner for our clients.

The investments we have made in our distribution channels, in our products, our services, our people and our systems are realising immediate value. We continue to differentiate our brand and have confidence in our strategy for long-term, sustainable growth.

Technology

We possess leading technological capabilities to enable best-in-class of products, services, distribution channels and systems, the Bank provides customers with increasingly sophisticated and pioneering banking services – unrivalled in Sierra Leone.

Client Focus

Our clients are our business. We build long-term relationships through trusted advice, expertise and best-in class capabilities

Robust Risk Management

We are here for the long term. Effective risk management allows us to grow a sustainable business.

The application of Group Risk Management standards in Sierra Leone provides the Bank with a strong and sustainable foundation for well-managed growth. Standard Chartered applies the highest and most stringent level of international governance and risk management to all banking activities in Sierra Leone.

We will continue to balance the pursuit of our growth with firm control of costs and risks.

Distinct Proposition

Our unique understanding of the market and our extensive international network allows us to offer a truly tailored proposition to our clients, combining global expertise grounded in local knowledge

Sustainable approach to business

We promote social and economic development by contributing to sustainable economic growth through our core business of banking, by investing in our communities.

We aim to make a positive contribution to the communities that we operate in through our various initiatives that link our core business activities, expertise and resources with the key issues facing these communities.

 

Our Global Presence

We've operated for over 150 years in some of the world's fastest-growing markets. We aim to lead the way in Asia, Africa and the Middle East.

Learn about our global business »

Here for good

Here for good is the essence who we are. It's about sticking by our clients and customers through good times and bad, and always trying to do the right thing.

Find out how we are Here for good »

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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