Meeting your different needs

We appreciate how valuable your savings are, which is why our range of products, in Sierra Leone are designed to reward you with a competitive rate of interest and empower you with complete financial flexibility.

Savings Account

The Standard Chartered Bank Savings Account provides you with competitive interest rates to help you realize your investment goals. When your monthly savings on your account grow the interest return which is calculated on your lowest monthly balance is more rewarding.

Account Opening Requirements

  • Identification document (anyone of these documents can be used for identification)
    • Passport/National Identification Card
    • Voter's Identification Card
    • Driver's License
  • Proof of address (Anyone of these documents can be used as proof of address)
    • Voter's Identification Card
    • Driver's License
    • Tenancy Agreement
    • Utility bills
    • National Revenue Authority Receipt)
  • 2 Passport size pictures
  • Opening Balance - SLL 250,000
Savings Plus Account

This unique high yield savings account with a cheque book facility is offered to individual customers. The Savings Plus account gives customers the opportunity to build a strong financial foundation and earn high interest rates with the convenience of a transactional account.

  • Competitive interest rate
  • Convenience and easy access
  • An Interest bearing account
  • Cheque Book facilities
  • Free e-statement

Account Opening Requirements

  • Identification document (anyone of these documents can be used for identification)
    • Passport/National Identification Card
    • Voter's Identification Card
    • Driver's License
  • Proof of address (Anyone of these documents can be used as proof of address)
  • Voter's Identification Card
  • Driver's License
  • Tenancy Agreement
  • Utility bills
  • National Revenue Authority Receipt)
  • 2 Passport size pictures
  • Opening Balance - SLL 500,000
  • My Dream Account

    An account to lay the foundation for your child's future" Open My Dream Account and prepare for your child's future. Nothing is more important than your children. Give them the best start in life with My Dream Account.

    Why open an account for your child

    • Instill a culture of saving in your child at a tender age
    • Lay a strong foundation for your child's future financial independence
    • Take advantage of attractive interest rate and save more

    Accounts Benefits

    • Competitive interest rates
    • Standing order setup
    • No monthly management/service fees
    • Free E-statements

    Account Opening Requirements

    • Identification document of Parent of not an account holder of Standard Chartered Sierra Leone (anyone of these documents can be used for identification)
      • Passport/National Identification Card
      • Voter's Identification Card
      • Driver's License
    • Proof of address of Parent of not an account holder of Standard Chartered Sierra Leone (Anyone of these documents can be used as proof of address)
      • Voter's Identification Card
      • Driver's License
      • Tenancy Agreement
      • Utility bills
      • National Revenue Authority Receipt)
    • 2 Passport size pictures of Parent
    • 1 Passport size picture of the Child
    • Birth Certificate of the Child
    • Opening Balance - SLL 100,000
    Current Account

    "Cheque Account with many advantages"

    Account Benefits

    • Personalized Cheque Book
    • Support business transactional activities
    • Free E-statements

    Account Opening Requirements

    • Identification document (anyone of these documents can be used for identification)
      • Passport/National Identification Card
      • Voter's Identification Card
      • Driver's License
    • Proof of address (Anyone of these documents can be used as proof of address)
      • Voter's Identification Card
      • Driver's License
      • Tenancy Agreement
      • Utility bills
      • National Revenue Authority Receipt)
    • 1 Passport size pictures
    • Opening Balance - SLL 500,000
    Fixed Deposit

    "A secure investment that guarantees regular returns"

    At Standard Chartered Bank we believe in rewarding our customers. Open a Fixed Deposit and get highly competitive interest rates to grow your investments with flexible tenors.

    Account Benefits

    • High returns on your deposits
    • No monthly management fee
    • Flexible investment periods
    • Interest can be paid into corresponding customer accounts
    • Roll Over your earnings and maximize returns
    Privacy Policy

    Respecting your privacy rights is important to us. Please click on the appropriate link below to understand the purposes for which we process your personal data and who it may be shared with:

    Retail and Private Banking

    Privacy Statement for visitors to our website and individuals who do not have a relationship with the Bank either as a client or through a client relationship

    This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“SCB”, “we” or “our”). Personal Data is information relating to an individual (“you” or “your”).

    Personal data comprises all the details SCB holds or collects about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with SCB, including information received from third parties, the public domain, collected through use of our website, cookies, and our electronic banking services.

    Visitors to our website

    We collect personal data which you voluntarily provide when visiting our website. We may also collect personal data collected through cookies and similar technology – for further information on our use of cookies please read our cookie policy.

    When visiting our website you may choose to provide personal data to us for the following purposes:

    • Subscribe to our publications and research
    • Contact us for information, either through an online form or through email

    When you provide personal data for the above purpose, we will only use your personal data for the purpose provided and for statistical analysis. You can unsubscribe from receiving our publications and research at any time.

    Non client payees

    We may be asked by a client to effect a transaction to the benefit of an individual who may not have a relationship with SCB. The personal data processed will generally be limited to your name, bank account number and contact details. The data controllers will be the entity that effected the transaction and our Head Office. We will determine if a payment beneficiary has a relationship with SCB. We cannot effect a payment if we are not provided with personal data we need to meet our legal and regulatory obligations.

    We may process your personal data in line with our legal and/or regulatory obligations including:

    1. the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
    2. government sanctions screening;
    3. to comply with local or foreign law, regulations, directives, judgements or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

    We may also process your Personal Data where it is in our legitimate interests, to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

    Any member of SCB, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above:

    1. any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
    2. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support SCB’s business;
    3. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
    4. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
    5. anyone we consider necessary in order to provide services in connection with a product;

    located in any jurisdiction.

    Sponsorship and Donations

    When deciding whether to enter into a sponsorship agreement or make a donation, we may process personal data on the person or those connected with the person who may be sponsored or to whom a donation may be made line with our legal and/or regulatory obligations including:

    1. the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
    2. government sanctions screening;
    3. to comply with local or foreign law, regulations, directives, judgements or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

    We may also process your Personal Data where it is in our legitimate interests, to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

    Any member of SCB, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above:

    1. any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
    2. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support SCB’s business;
    3. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
    4. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;

    located in any jurisdiction.

    Security

    Personal Data may be transferred to, or stored at, a location outside of your country of residence, which may not provide the same statutory protections for your personal data. The security of your personal data is important to us. SCB has technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by SCB. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

    You should be aware that the Internet is not a secure form of communication and sending us any personal data over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence.

    We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes.

    Retention

    We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes.

    Monitoring

    To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

    Your Rights

    Subject to applicable law, regulations and/or banking industry guidelines, you may have the following rights:

    • Access
    To request a copy of the personal data processed in relation to you. SCB may be allowed by law to charge a fee for this.

    • Correction
    To request that we correct your personal data.

    • Erasure
    To ask us to delete your personal data, for example if we no longer have a valid reason to process it.

    • Object
    To object to how we process your personal data. This does not mean you can decide or choose how we process your personal data other than in relation to marketing.

    • Restriction
    To restrict how your personal data is processed in certain cases, such as when the accuracy of your Personal Data is contested.

    Contacting Us

    The Global Head of Privacy can be contacted at:

    privacy@sc.com

    Standard Chartered Bank

    1 Basinghall Avenue

    London

    EC2V 5DD

    Complaints

    If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please discuss this at your branch or with your Relationship Manager, or contact the Global Head of Privacy.

    You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank, or if your relationship is with SCB outside of the European Union but you are located there, the UK Information Commissioner. Details can be provided by emailing privacy@sc.com

    Changes to this Privacy Policy

    This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 20/12/2018.

    Applying to work for the Standard Chartered Group

    Please see our separate Group Recruitment Privacy Statement.

    Linked Websites

    Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.

    red Bank

    1 Basinghall Avenue

    London

    EC2V 5DD

    Complaints

    If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please discuss this at your branch or with your Relationship Manager, or contact the Global Head of Privacy.

    You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank, or if your relationship is with SCB outside of the European Union but you are located there, the UK Information Commissioner. Details can be provided by emailing privacy@sc.com

    Changes to this Privacy Policy

    This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 23/05/2018.

    Applying to work for the Standard Chartered Group

    Please see our separate Group Recruitment Privacy Statement.

    Cookies

    Please see our separate Cookie Policy.

    Linked Websites

    Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not open

    Corporate and Institutional Banking, Global Banking and Commercial Banking

    Corporate and Institutional Banking, Global Banking and Commercial Banking Privacy Statement

    This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“SCB”, “we” or “our”). In this Privacy Statement and related contractual terms and policy documents “Personal Information” or “Personal data” is information relating to an individual (“you” or “your”) and “data subject” has the same meaning as “individual”.

    Personal data we collect in respect Corporate and Institutional Banking, Global Banking and Commercial Banking (collectively “Corporate and Institutional Banking”) relationships is primarily limited to the information on Directors and Officers, direct and indirect beneficial owners and authorised persons we need to enable us to meet our due diligence obligations, signatory details and contact information of individuals we interact with to enable the provision of services to a Corporate and Institutional Banking entity.

    The data controller of your personal data is the SCB entity you have a relationship with. Our Head Office functions may also be the controller of your personal data. A list of SCB entities can be found here.

    Personal data comprises all the details SCB holds or collects about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with SCB, including information received from third parties, the public domain, collected through use of our website, cookies, and our electronic banking services.

    If you have or are party to more than one account with SCB, or to a Private or Retail Banking relationship, we will link all your Personal data to enable us to have an overall picture of your relationship with us.

    Purposes for which we may process your Personal data

    We process Personal data where it is in our legitimate interests to do so to enable us to fulfil the contract between us and the corporate or institutional entity for the services requested, including the following:

    i. processing applications for products and services, effecting payments, transactions and completing instructions or requests;

    ii. providing products and services (including electronic banking service);

    iii. assessing suitability for products and services;

    iv. credit assessment, including conducting credit checks and setting credit limits;

    v. operational purposes;

    vi. establishment, continuation and management of banking relationships and accounts; and

    vii. surveillance of premises

    For some purposes in connection with the service requested, we have a legal or regulatory obligation to process your personal data. These purposes include:

    i. the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);

    viii. identity verification, government sanctions screening and due diligence checks; and

    ix. to comply with: local or foreign law, regulations, directives, judgments or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

    We may also process your personal data in line with any voluntary codes; to effect agreements between SCB and any authority, regulator, or enforcement agency; to comply with policies (including the Standard Chartered Group’s policies) and good practice standards where it is in our legitimate interest to do so.

    Personal data is also processed where it is in our legitimate interests to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

    To whom we may disclose Personal data

    Any member of SCB, including our officers, employees, agents, advisers and directors, may disclose your Personal data to any of the following parties for any of the purposes specified above:

    i. any other member of SCB anywhere in the world, including any officer, employee, agent, advisor or director;

    ii. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support SCB’s business;

    iii. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;

    iv. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;

    v. any financial institution to conduct credit checks, anti-money laundering related checks, for fraud prevention and detection of crime purposes;

    vi. anyone we consider necessary to facilitate requests for services or applications for products with any member of SCB;

    vii. anyone we consider necessary in order to provide services in connection with a product;

    viii. any actual or potential (a) assignee of all or any part of the business and/or asset of the Standard Chartered Group or (b) participant or sub-participant of our rights in respect of any product agreement, in order to evaluate the transaction intended to be the subject of the assignment, participation or sub-participation (or any officer, employee, agent or adviser of any of these parties);

    located in any jurisdiction.

    Security

    Personal data may be transferred to, or stored at, a location outside of your country of residence, which may not have data protection law. The security of your personal data is important to us. SCB has technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by SCB. We may do this through contractual provisions, including any approved by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

    You should be aware that the Internet is not a secure form of communication and you must not send us any personal data over the Internet as this carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence.

    Other Terms and Conditions

    There may be specific terms and conditions in our banking and product agreements that govern the collection, use and disclosure of your personal data. Such other terms and conditions must be read in conjunctions with this Privacy Statement.

    Retention

    We retain your Personal data in line with our legal and regulatory obligations and for business and operational purposes. In the majority of cases this will be for seven years from the end of your relationship with us.

    Marketing

    We will use your business contact data:

    i. to conduct market research and surveys with the aim of improving our products and services to corporate and institutional clients;

    ii. to market our products to corporate and institutional clients and for promotional events;

    We process your personal data for these purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. We will not send you marketing material if you have specifically asked us not to do so. You have the right to opt out of receiving marketing material on behalf of the corporate or institutional entity that you represent at any time. To do so please contact your relationship manager.

    If you change your mind and ask us not to send you marketing material or other promotional or research material you have subscribed to receive, we will need to retain a record that you have asked us not to do so to ensure that you do not receive anything further.

    Monitoring

    To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

    Your Rights

    • Access
    Subject to applicable law, regulations and/or banking industry guidelines, you may have the right to request a copy of the Personal data processed in relation to you. SCB may be allowed by law to charge a fee for this.

    • Correction
    You can request at any time that we correct your personal data at your branch or through your relationship manager.

    • Erasure
    In some circumstances you have the right to ask us to delete your personal data, for example if we no longer have a valid reason to process it.

    • Object
    In some circumstances you may have the right to object to how we process your personal data but this does not mean you can decide or choose how we process your personal data other than in relation to marketing. If you have any concerns about how we process your personal data, please discuss this with your Relationship Manager. We may not be able to offer the services if you do not want us to process the personal data we consider it necessary to provide the services.

    • Restriction

    In some circumstances you may have the right to restrict how your personal data is processed.

    Contacting us

    The Global Head of Privacy can be contacted at:

    privacy@sc.com

    Standard Chartered Bank

    1 Basinghall Avenue

    London

    EC2V 5DD

    Complaints

    If you have a complaint in relation to the processing of your personal data and you are not happy with the way we deal with it, please discuss this with your Relationship Manager, or contact the Global Head of Privacy.

    You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank. Details can be provided by emailing privacy@sc.com

    Changes to this Privacy Policy

    This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 23/05/2018

    Applying to work for the Standard Chartered Group

    Please see our separate Group Recruitment Privacy Statement.

    Cookies

    Please see our separate Cookie Policy.

    Linked Websites

    Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.

    Non- Client Privacy Statement

    Privacy Statement for visitors to our website and individuals who do not have a relationship with the Bank either as a client or through a client relationship

    This Privacy Statement relates to the collection, use and disclosure of personal data, including special or sensitive personal data, by any member of the Standard Chartered Group (“SCB”, “we” or “our”). Personal Data is information relating to an individual (“you” or “your”).

    Personal data comprises all the details SCB holds or collects about you, directly or indirectly, your transactions, transactions you effect, financial information, interactions and dealings with SCB, including information received from third parties, the public domain, collected through use of our website, cookies, and our electronic banking services.

    Visitors to our website

    We collect personal data which you voluntarily provide when visiting our website. We may also collect personal data collected through cookies and similar technology – for further information on our use of cookies please read our cookie policy.

    When visiting our website you may choose to provide personal data to us for the following purposes:

    • Subscribe to our publications and research
    • Contact us for information, either through an online form or through email

    When you provide personal data for the above purpose, we will only use your personal data for the purpose provided and for statistical analysis. You can unsubscribe from receiving our publications and research at any time.

    Non client payees

    We may be asked by a client to effect a transaction to the benefit of an individual who may not have a relationship with SCB. The personal data processed will generally be limited to your name, bank account number and contact details. The data controllers will be the entity that effected the transaction and our Head Office. We will determine if a payment beneficiary has a relationship with SCB. We cannot effect a payment if we are not provided with personal data we need to meet our legal and regulatory obligations.

    We may process your personal data in line with our legal and/or regulatory obligations including:

    1. the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
    2. government sanctions screening;
    3. to comply with local or foreign law, regulations, directives, judgements or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

    We may also process your Personal Data where it is in our legitimate interests, to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

    Any member of SCB, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above:

    1. any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
    2. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support SCB’s business;
    3. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
    4. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;
    5. anyone we consider necessary in order to provide services in connection with a product;

    located in any jurisdiction.

    Sponsorship and Donations

    When deciding whether to enter into a sponsorship agreement or make a donation, we may process personal data on the person or those connected with the person who may be sponsored or to whom a donation may be made line with our legal and/or regulatory obligations including:

    1. the prevention, detection, investigation and prosecution of crime in any jurisdiction (including, without limitation, money laundering, terrorism, fraud and other financial crime);
    2. government sanctions screening;
    3. to comply with local or foreign law, regulations, directives, judgements or court orders, government sanctions or embargoes, reporting requirements under financial transactions legislation, and demands of any authority, regulator, tribunal, enforcement agency, or exchange body.

    We may also process your Personal Data where it is in our legitimate interests, to seek professional advice, including, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

    Any member of SCB, including our officers, employees, agents and advisers, may disclose your Personal Data to any of the following parties for any of the purposes specified above:

    1. any member of the Standard Chartered Group anywhere in the world, including any officer, employee, agent or director;
    2. professional advisers (including auditors), third party service providers, agents or independent contractors providing services to support SCB’s business;
    3. any person to whom disclosure is allowed or required by local or foreign law, regulation or any other applicable instrument;
    4. any court, tribunal, regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents;

    located in any jurisdiction.

    Security

    Personal Data may be transferred to, or stored at, a location outside of your country of residence, which may not provide the same statutory protections for your personal data. The security of your personal data is important to us. SCB has technical and organisational security measures in place to safeguard your personal data. When using external service providers, we require that they adhere to security standards mandated by SCB. We may do this through contractual provisions, including any required by a privacy regulator, and oversight of the service provider. Regardless of where personal data is transferred, we take all steps reasonably necessary to ensure that personal data is kept securely.

    You should be aware that the Internet is not a secure form of communication and sending us any personal data over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence.

    We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes.

    Retention

    We retain your personal data in line with our legal and regulatory obligations and for business and operational purposes.

    Monitoring

    To the extent permitted by law, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

    Your Rights

    Subject to applicable law, regulations and/or banking industry guidelines, you may have the following rights:

    • Access
    To request a copy of the personal data processed in relation to you. SCB may be allowed by law to charge a fee for this.

    • Correction
    To request that we correct your personal data.

    • Erasure
    To ask us to delete your personal data, for example if we no longer have a valid reason to process it.

    • Object
    To object to how we process your personal data. This does not mean you can decide or choose how we process your personal data other than in relation to marketing.

    • Restriction
    To restrict how your personal data is processed in certain cases, such as when the accuracy of your Personal Data is contested.

    Contacting Us

    The Global Head of Privacy can be contacted at:

    privacy@sc.com

    Standard Chartered Bank

    1 Basinghall Avenue

    London

    EC2V 5DD

    Complaints

    If you have a complaint in relation to the processing of your Personal Data and you are not happy with the way we deal with it, please discuss this at your branch or with your Relationship Manager, or contact the Global Head of Privacy.

    You also have the right to complain to the data protection authority, if one exists, in the country where you have a relationship with the Bank, or if your relationship is with SCB outside of the European Union but you are located there, the UK Information Commissioner. Details can be provided by emailing privacy@sc.com

    Changes to this Privacy Policy

    This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments. This policy was last updated on 20/12/2018.

    Applying to work for the Standard Chartered Group

    Please see our separate Group Recruitment Privacy Statement.

    Linked Websites

    Our Privacy Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites which we do not operate or control.

    Useful Information

    Call Us

    Call our hotline for further information.

    232 76 505 609

    Email Us

    Please send us a message and we will be in touch as soon as possible.

    CustomerService.sl@sc.com
    or
    FeedbackUs.Sl@sc.com

    Locate Us

    Visit the branch that is nearest to you.

    Find a Branch »

    Back to Top

    Speaking Up

    Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

    Disclaimer

    Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

    Proceed