Talk to Us

Lightfoot Boston Street Branch
Tel: +23276 -505 609
Cline Town Branch
Tel: 23279-538316, 025 251896, 0251897
Bo Branch
Tel: 232 79 577873
Makeni Branch
Tel: +23279354424

Write to Us

We welcome your feedback and inquiries, please email us at or and we will be in touch as soon as possible.

Complaints Process for Commercial Banking or Corporate & Institutional Banking Customers

We value our relationship with you and would love to hear about your experience with us. If you have any feedback as to how we can serve you better, please contact us:

Phone Number: +232 79 27 04 26

Sierra Leone

Phone Number: +232 76 505 609

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.


Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.