Transact in your neighbourhood. Lookout for our authorised agents with a Standard Chartered Wakala sign
at any wakala location
with extended banking hours services
when you have access to an extensive wakala network
A receipt is issued to you whenever you deposit or withdraw
You can access services in major locations throughout the country
Agent Banking is an arrangement that allows a person or an entity to conduct business on behalf of a financial Institution or Bank.
Our authorised Standard Chartered agents can be at https://www.sc.com/tz/important-information/
As a Standard Chartered Bank Tanzania customer, you can conduct the following;
You should not pay any fees to the agent. However, cash withdrawal transactions will be charged a fee automatically after you withdraw at an agent. The fees are displayed at the agent location for your reference.
Once the transaction is completed, you will receive:
Ensure that you collect your receipt from the agent.
In case the transaction is rejected or fails, the agent will provide you with a receipt of the failed transaction.
You can perform your banking transactions at any Standard Chartered Authorised Agent. Look for the Standard Chartered Wakala sign.
You will only be allowed to perform cash withdrawal and cash deposit transactions in Tanzania Shillings.
Cash deposit transactions are free. However cash withdrawal transactions will be charged a fee automatically after you withdraw at the agent. For your reference, the fees are displayed at the agent location.
Yes, you can conduct transactions on Sundays and public holidays at any authorised agent outlet.
Any cash deposit or cash withdrawal transaction done via agent banking will show with a narration of AGBK cash deposit/ AGBK cash withdrawal narration along with the agent name.
If there is a disputed transaction on your account, please report this to our Call Centre +255(22) 216 4999 / +255 784 109999
Provide the following details:
Note: Disputed scenarios may include the following:
If you require assistance, contact our Call Centre on +255 (22) 216 4999 / +255 784 109 999 or email us on firstname.lastname@example.org
This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/tz and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
Thank you for visiting www.sc.com/tz