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FOR INDIVIDUAL

FOR BUSINESS

Benefits

Features

money transfer
  • Withdraw up to BWP 20,000 per day
  • Deposit up to BWP 60,000 per day
added value relationship manager

Deposit and Withdraw cash from any of our Agent locations, any day of the week

money emergency cash

Cash deposit and withdrawal charges refer to the Tariff Guide or FAQs

atm flexibility deposit withdrawal

A receipt is issued to you whenever you deposit or withdraw.

money fast transfer

You will receive instant SMS notifications for every transaction performed via Agent Banking

money low initial deposit

You can make deposits into your own account or any other StanChart account at no cost

Agent Name
LOCATION
SITE DELIVERY
Motovac Motovac – Plot 6413 – Broadhurst Gaborone
Motovac Motovac Busrank – Plot 14383 Gaborone
Motovac Motovac Francistown – Plot 2420 Francistown
Motovac Motovac Main Branch – Lobatse holdings : Plot 4803, Gaborone Gaborone
Motovac Motovac Lobatse – Lobatse Holdings – Plot 2130, Lobatse Lobatse
Motovac Motovac Mogoditshane – King Moon : Plot 1260 Mogoditshane
Motovac Motovac – Plot 105 Tlokweng Tlokweng
Motovac Motovac Molepolole – Plot 616 Molepolole
Motovac Motovac Truck parts – Plot 1245 Hallie Selassie road Gaborone
Motovac Motovac Jwaneng – Plot 3761/5422/5423, Jwaneng Jwaneng
Motovac Motovac Jwaneng – Unit 1 and 2, Plot 33081, Nkoyaphiri, Mogoditshane Nkoyaphiri
Botswana Post Mahalapye Mahalapye
Botswana Post Serowe Serowe
Botswana Post Bobonong Bobonong
Botswana Post Francistown Francistown
Botswana Post Ghanzi Ghanzi
Botswana Post Seronga Seronga
Botswana Post Shakawe Shakawe
Botswana Post Maun Maun
Botswana Post Kasane Kasane
Botswana Post Mochudi Mochudi
Botswana Post Kanye Kanye
Botswana Post Molepolole Molepolole
Botswana Post Moshupa Moshupa
Botswana Post Goodhope Goodhope
Botswana Post Rakops Rakops
Botswana Post Jwaneng Jwaneng
Seanokeng Shell Filling Station Tlokweng
Cellphone warehouse Lotsane Mall Palapye
Cellphone warehouse Letlhakane Letlhakane
Cellphone warehouse Lobatse Lobatse
Cellphone warehouse Fields Mall Gaborone
Cellphone warehouse Railpark Mall Gaborone
Cellphone warehouse Game City Gaborone
Cellphone warehouse Station Gaborone
Sesigo Lobatse Lobatse

An arrangement that allows a retail outlet to serve as representative of the Bank, offering transactional services to the Bank’s customers as defined by agent banking guidelines.

You can perform your banking transactions at any authorised agent in Botswana which has Standard Chartered Agent Banking available at their premises.

Visit any of the Standard Chartered branches or call our 24hour Client Care Centre on 3615800 or visit www.sc.com/bw to be provided the details of the requirements to become an agent.

As a Standard Chartered Bank Botswana client, you can conduct the following;

  • cash deposit
  • cash withdrawal

You will only be allowed to perform cash withdrawal and cash deposit transactions in Botswana Pula.

To conduct a cash deposit transaction, you (client) will need the following:

  1. account number
  2. account name
  3. Valid Identity Document

To conduct a cash withdrawal, you (client) will need the following:

  1. Active Standard Chartered debit card and PIN

Cash deposit transactions are charged at BWP 0.45 per BWP 100.00. A cash withdrawal will be charged as per the below table:

Cash Withdrawal Value  Payable by Client (incl. VAT)
50-125        3.99
126-250        5.70
251-500      11.40
501-1000      17.10
1001-2000      28.50
2001-3000      39.90
3001-4000      45.60
4001-5000      57.00
5001-6000      68.40
6001-7000      79.80
7001-8000      91.20
8001-9000    102.60
9001-10000    114.00

Charges will be built into the transaction and will show in your bank statement. No fees should be paid to the agent for any transaction.

Yes, both cash deposit and cash withdrawal transactions are real time.

  • Once the transaction is completed, you (client) will receive an SMS instantly.
  • Email notification (if already registered) will be received at the end of the day.
  • Additionally, the agent will also provide a transaction receipt for every transaction
  • You (client) must always collect the receipt from the agent.

Yes, you can conduct the transaction on Sundays and public holidays at the agent premises as long as the agent opens on the aforementioned days.

In a case where the transaction is rejected or fails, the agent will provide you (client) a receipt indicating the same.

Any cash deposit or cash withdrawal transaction done via agent banking will show with a narration of AGBK cash deposit/ AGBK cash withdrawal narration along with the agent name.

If you suspect any unauthorised transactions on your account, please report this to our Client Care Centre. Provide details such as:

  1. Your full name
  2. Account number
  3. Transaction type (cash withdrawal or cash deposit)
  4. Date and time of transaction
  5. Amount involved

If there is a disputed transaction on your account, please report this to our Client Care Centre. Provide the following details:

  1. Your full name
  2. Account number
  3. Transaction type (cash withdrawal or cash deposit)
  4. Date and time of transaction
  5. Amount involved
  6. Receipt of the transaction

Note: Disputed scenarios can be as following:

  1. Cash deposit/ cash withdrawal at agent premises not reflecting in your account
  2. Cash deposit/ cash withdrawal at agent premises differs from what is credited/ debited in your account

You should call the Standard Chartered Bank 24hour Client Care Centre on +267 3615800 and provide the transaction details/ date and the transaction receipt for the teams to investigate.

If you require further assistance, please email us on contactus.bw@sc.com or escalate through our Client Care Centre.

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/bw and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/bw

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