Get the answers to your banking needs in the following ways

Reach Us

We value our relationship with you and would love to hear about your experience with us.

Please tell us about your feedback

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you.

Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future.

Once your feedback is received, we will follow up and

  • Acknowledge receipt of your feedback;
  • Review your feedback and conduct investigation; and
  • Respond to the matters that you have raised

As for the comments conveyed by a third party, we will contact the client directly in order to protect the privacy of clients.

Talk to Us

The Standard Chartered hotline offers a wide range of customer service and support solutions:

Call our customer service hotline for immediate assistance

CLIENT SERVICE LINES

+267 3615800

Email: contactus.bw@sc.com

Visit us

Use the branch locator to find the nearest branch or ATM

Locate Us

Use the branch locator to find the nearest branch or ATM.

Compliments & Complaints

Tell us your experience

At Standard Chartered, your feedback matters to us.

If you would like to share your feedback you can email us securely via Online Banking or the Standard Chartered Mobile App in a few simple steps:

VIA ONLINE BANKING STEPS
  • Log in to your Online Banking account.
  • Click on your name at the top-left of the page, and select ‘Mailbox’ from the drop-down menu.
  • Click on ‘Compose Message’ to submit your secure message.
VIA SC MOBILE APP STEPS
  • Log in to the SC Mobile App.
  • Click on the drop-down menu at the top-left of the screen.
  • Click on ‘Inbox’ and select the ‘Secure Mail’ tab.
  • Click on the icon at the top-right of the screen and compose your secure message.

We are committed to providing the best banking experience for all our clients and will do everything we can to ensure your concerns are addressed.

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/bw and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/bw

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