Product Introduction
Application Channels
  • Online registration via Internet Banking
  • Contact our Customer Hotline on 8008208088
  • Register in our branches or sub-branches
Scope of Service
  • Financial status under your name
  • Account Balance under your name
  • Account transaction activities under your name
  • Time Deposit and Call Deposit status & information
  • Investment Product status & information (only include Mali and PCI information)
  • Loan & Mortgage status under your name
Customer Eligibility
  • Customer must provide us valid email address
Estatement Option
  • Online and Email Alert: View eStatement Online and get notified via email alerts
  • Online and Email Attachment: Send eStatement in PDF format to email address
Please take note of the following:
  • You can visit our branches, call our Call Centre, or login to Online Banking to apply for eStatements.
  • The paper statement will be replaced by eStatements once you've applied successfully.
  • We will send your eStatement/notification of eStatement to your designated email address registered with the bank.
  • If you want to change your email address, please visit our branches, call our Call Centre or login to Online Banking to update.


    • Why can't I find my e-Statement email in my "Inbox"?

      Please try to check your "Junk email" box. Your e-Statement may be treated as "Junk email" due to your email server security setting.

      To avoid this auto filtering, please add to your safe sender list.

    • Why does my e-Statement not display accurate Chinese characters?

      Just change the language setting in your email box to UTF-8. From the tool bar, select view > encoding > Unicode (UTF-8) in your email box setup.

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