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We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.
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Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future
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Kindly note that for any information relating to a client, we will contact the client directly in order to protect their privacy. Client information will not be disclosed to a third party.
Use the branch locator to find the nearest Automated Teller Machine or Standard Chartered Branch.
Our Service Promise is to put customers first and to provide services that are fast, friendly and accurate tailored to meet your financial aspirations.
We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we would like to have the opportunity to put things right.
Every complaint provides us an opportunity to delight you. You may raise a complaint through any of the channels below.
Upon receipt of your complaint, you will receive an acknowledgement via email and we will come back to you with a resolution. Due to the nature of some complaints, resolution may take longer than expected. Should we not be able to resolve your issue immediately, we will inform you and communicate the expected closure date.
When we have resolved your complaint, we will call or write to you to confirm your acceptance of the resolution.
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