Get the answers to your banking needs

Please use any of the following options for enquiries on your account or transaction information and Branch / Shared ATM network.

Reach Us

We value our relationship with you and would love to hear about your experience with us.

Please tell us about your feedback

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we’re sorry and would like to have the opportunity to put things right.

You can leave your contact details in the form below and we will get in touch with you.

Thank you in advance for sharing with us your valuable feedback and we look forward to serving you better in the future

Once your feedback is received, we will follow up and

  • Acknowledge receipt of your feedback;
  • Review your feedback and conduct investigation; and
  • Respond to the matters that you have raised

Kindly note that for any information relating to a client, we will contact the client directly in order to protect their privacy. Client information will not be disclosed to a third party.

Visit Us

Use the branch locator to find the nearest ATM and nearest Branch.

Locate Us

Use the branch locator to find the nearest Automated Teller Machine or Standard Chartered Branch.

Talk to us

Contact us to access a wide range of customer service and support solutions.

Personal & Business Banking Client Contact
Client Experience Lines:

+220 4202275

Address:

8 Ecowas Avenue
P.O. Box 259
Banjul, The Gambia

Hours of Operation:

Mon – Fri, 8.00 am – 4.30 pm
except for Sat, Sun & bank holidays

E-mail:

Enquiry – Gambia.Contactus@sc.com
Payment Related – Gambia.emailinstruction@sc.com

Corporate Client Contact
Client Service Lines:

+220 4201907

Address:

8 Ecowas Avenue
P.O. Box 259
Banjul, The Gambia

Hours of Operation:

Mon – Fri, 8.00 am – 4.30 pm
except for Sat, Sun & bank holidays

Compliment and Complaints

Please use the following channels to log your complaint. We commit to respond to your complaint.

Tell us your experience
OUR SERVICE PROMISE

Our Service Promise is to put customers first and to provide services that are fast, friendly and accurate tailored to meet your financial aspirations.

We value our relationship with you and would love to hear about your experience with us. If we’ve disappointed you, we would like to have the opportunity to put things right.

HOW TO RAISE A COMPLAINT

Every complaint provides us an opportunity to delight you. You may raise a complaint through any of the channels below.

  • In person: Visit your nearest branch and our dedicated staff will receive and address your complaint
  • Telephone: Call our Client Experience where our team of agents are standing by to assist you; +220 4202275. +220 3303836
  • Email: Send us your complaint on complaints.gambia@sc.com

Upon receipt of your complaint, you will receive an acknowledgement via email and we will come back to you with a resolution. Due to the nature of some complaints, resolution may take longer than expected. Should we not be able to resolve your issue immediately, we will inform you and communicate the expected closure date.

When we have resolved your complaint, we will call or write to you to confirm your acceptance of the resolution.

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/gm and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Thank you for visiting www.sc.com/gm

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