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This indicates that we are still in the progress of retrieving your business information from official databases. In such case, you may first leave the application and return in a while by selecting “Resume application instead” on the first page of application. After inputting the mobile number and email provided earlier, you will be provided with an OTP to resume the application with all your previous progress saved.

You will either not be directed to perform the HKID verification step or given an option to choose “Skip IDV”. Rest assured this will not affect your application submission and our Relationship Managers will reach out for follow up.

Near the end of application, the applicant will be asked to provide mobile number and email of other owners of the business. We will then subsequently reach out to the other owners via the provided contact information to review and complete the application. In some cases where the business has corporate shareholder or more than 4 owners, our Relationship Managers will reach out to follow up.

If you leave the application at any steps after the UBI search, your application progress will be saved for 14 days and you can resume by selecting “Resume application instead” on the first page of application. After inputting the mobile number and email provided earlier, you will be provided with an OTP to resume the application with all your previous progress saved.

Based on the initial checking on your business, we may require further information from you to complete the application. Please feel free to click on “Make an appointment” and leave your information on the website displayed and our Relationship Managers will be reaching out for assistance.

Our staff members will review your application once it is received. If required, our Relationship Manager may reach out for a video call or face-to-face meeting to follow up.

Yes, we will be sending email to the email address provided to keep you updated on application status and any required next steps. An application reference number will also be included.

No, you can only complete your application through SC Mobile App. However, once your have successfully opened your account(s), you may log in our Straight2Bank platform to perform banking activities.

No, all banking activities should be operated via Straight2Bank after account is successfully opened. You will be notified the respective login arrangement.

In case your application is processed without face-to-face appointment, a HKD6M daily outgoing payment limit on Straight2Bank will be in place for your business, with such limit equally distributed among approving signatories. If you wish to uplift this limit, please contact us and we shall assist you accordingly.

Unique Business Identifier (UBI) is the Business Registration Number (“BRN”) (i.e. the first 8 digits of the Business Registration Certificate number) assigned by the Business Registration Office of the Inland Revenue Department (“IRD”) will be adopted as the UBI of companies / entities. For details, please refer to information from Companies Registry or the IRD