Website Privacy Statement

Standard Chartered Bank respects your privacy and we are committed to keeping your personal information and other data confidential and secure.

1. When does this Website Privacy Statement apply?

This Website Privacy Statement explains the approach taken by Standard Chartered Bank in Sri Lanka and members of the Standard Chartered Group (“SCB”, “we” or “us”) toward the personal information and data that we collect about you (“Your Information”) and is limited to information and data collected on this Website, electronically respond to our online advertisements or when you send us communications via any computer, mobile or other similar electronic devices (“Device”).

It does not apply to information we collect in other ways e.g. when you are dealing with our staff in a branch or over the telephone. In these cases, there may be other privacy statements and terms and conditions that are applicable.

Our Website Privacy Statement does not apply when you leave our Website, including third-party websites where our online advertisements are displayed or links to third-party websites which we do not operate or control. Please read the privacy statements and terms and conditions of these third-party websites and decide whether they satisfactorily protect your rights.

2. You consent to our use of Your Information and Cookies

By using this Website, responding to our online advertisements, electronic communication and/or providing Your Information you consent to: (a) our use of Cookies (see section 3(a) below) and our use of Your Information as described in this Website Privacy Statement; and (b) the terms and conditions of this Website Privacy Statement. If you do not consent then please do not proceed further and do not provide Your Information.

3. What information do we collect about you?

The Website is designed to use Cookies to collect information about how people use the Website (see Use of Cookies) and in some parts of our Website, we specifically ask for Your Information (see Online Forms and Job Applicants). Otherwise, you can use the Website without providing Your Information.

(a) Use of Cookies

Cookies are small data files which are placed on your Device when you visit certain parts of our Website or click on our online advertisements. Cookies do not enable us to gather personal information about you unless you give the information to our server. Cookies and similar technologies are used to identify your Device for the following purposes:-

(i) Strictly necessary cookies. These essential cookies are set throughout our Website and are required for the operation of our Website to:

  • allow our web server to determine whether the cookies setting on your web browser has been enabled or disabled. This allows us to know whether data can be collected from your web browser;
  • temporarily allow you to carry information between pages of our Website to avoid having to re-enter that information;
  • temporarily identify your Device after you have logged in to a secure page on our Website so that our web server can maintain a dialogue with your web browser in order for you to carry out certain activities.

(ii) Analytical/performance cookies. These are used to help us improve our Website by:

  • tracking your visits to our Website and recognising your web browser when you are a repeat visitor so that we can gather statistics on new and repeat visitors to evaluate site effectiveness.

(iii) Functionality cookies. These are used to recognise you when you return to our Website. This enables us to:

  • to remember the choices you make (such as your user name, language and region) so you do not have to re-enter that information when you return to the Website;
  • personalise our Website content for you.

(iv) Targeting / advertising cookies. These cookies record your visit to our Website, your response to our online advertisements, track the pages you have visited and the website links you have followed. We use this information to:

  • make our Website more relevant to your interests based on your past visits to our Website;
  • tailor our online advertisements or offers on our Website or third-party websites which are most likely to interest you;
  • evaluate the effectiveness of our online marketing and advertising programscampaigns.

The above cookies may be placed on your Device by us or by third parties on our behalf (for example, advertising service providers like Google and Double-click and other service providers for web analytics).

Most Internet browser software allows the blocking of all cookies or enables you to receive a warning before a cookie is stored. . You can choose to ‘not accept’ cookies by changing the settings on your web browser but if you block all cookies, including strictly necessary cookies, you may find that certain features on our Website will not work properly. For further information, please refer to your Internet browser software instructions or help screen.

You can opt out of Google’s use of cookies by visiting Google’s Ad Settings and DoubleClick’s use of cookies by visiting the DoubleClick opt-out page.

(b) Online Forms

There are sections of the Website where we ask for personal information, for example, when you complete online forms to submit an enquiry, apply for a particular product or service or if you register to use our secure online services such as Online Banking. Please ensure you also read any applicable terms and conditions for these products and services.

(c) Job Applicants

Personal information provided in connection with an application for employment will be covered under the website privacy statement on our Global Website

(d) Electronic Communications

If you contact us via email, we may keep a record of that correspondence.

4. How we use Your Information

We will always treat Your Information as confidential. We will use good practices to keep it secure and will otherwise abide by the relevant data protection and privacy laws applicable to us.

(a) Using Your Information – Purposes

If you provide Your Information on the Website in relation to any products and services from SCB, or send us an electronic communication, we will use Your Information for the purposes (“Purposes”) of providing and operating the product or service you request or responding to your electronic communication and for other related purposes that may include:

  • following up or advising you on any product or service which you have shown interest in or which may be of interest to you;

updating our records about you;

  • understanding your financial needs;
  • conducting credit checks, reviewing credit worthiness and assisting other financial institutions to conduct credit checks;
  • crime or fraud detection, prevention and prosecution;
  • debt collection;
  • complying with laws or regulations;
  • research and statistical analysis with the aim of improving our products and services;
  • handling queries and complaints;
  • to plan, conduct and monitor SCB’s business.

Please ensure you also read the terms and conditions applicable to these products and services.

(b) Marketing

We generally do not use Your Information collected on this Website for marketing purposes but if you apply for products and services on the Website, Your Information may be used to inform you about other related products and services of SCB Group that may be of interest to you.

If you do not wish to be contacted in this way, please contact us by e-mail on

(c) Disclosing Your Information

When using Your Information for the Purposes we may need to disclose it to more than one company within the SCB Group (e.g. its subsidiaries and affiliates) and to our agents, advisors and third party service providers (“Other Parties”). When this happens we will require the Other Parties to handle Your Information using the same level of care that we apply. We will also require them to only use Your Information according to our instructions and directions.

If the Other Parties are overseas Your Information may be sent to another country including countries with weaker privacy and data protection laws than in your country of residence. We will not otherwise disclose Your Information to any other third party unless we have your permission or we are under a legal or similar obligation.

This means, by way of example, Your Information may be disclosed to:

  • regulators, supervisors, governments or quasi-governmental authorities in countries where we, our agents, advisors or third party service providers have a presence or with jurisdiction over the SCB Group;
  • agents, contractors, advisors or third party service providers or any other person under a duty of confidentiality to the SCB Group;
  • credit reference, debt collection, anti-money laundering and fraud prevention agencies (where necessary for the Purposes);
  • any actual or potential participant or sub-participant in, assignee, novatee or transferee of, any of the SCB Group’s rights and/or obligations in relation to you;
  • any financial institution with which SCB has or proposes to have dealings.

(d) Retaining Your Information

We will retain Your Information for as long as the Purpose for which we collected it continues. It is then destroyed unless further retention is required to satisfy a legal, regulatory or accounting requirement or to protect our interests.

5. Privacy, security and communications using the Internet

(a) The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorised third parties. It is your responsibility to maintain the secrecy of any user ID and login password you hold.

(b) Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence. As a result, we do not accept responsibility or liability for the confidentiality, security or integrity of Your Information in connection with its transmission over the Internet.

(c) In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorised activities, we reserve the right to monitor all Internet communications including web and email traffic into and out of our domains.

When using Your Information for the Purposes we may need to disclose it to more than one company within the SCB Group (e.g. its subsidiaries and affiliates) and to our agents, advisors and third party service providers (“Other Parties”). When this happens we will require the Other Parties to handle Your Information using the same level of care that we apply. We will also require them to only use Your Information according to our instructions and directions.

6. Accessing and updating Your Information and contacting us

If you have any questions concerning our Website Privacy Statement please write to us: Head of Compliance, 37 York Street, Colombo 1, Sri Lanka or via Fax Number: +94112480459.

We are entitled to charge a small administrative fee to meet our costs in providing you with Your Information which you have requested.

7. Changes to our Website Privacy Statement

We update our Website Privacy Statement from time to time and ask that you regularly check this Website to make sure you are familiar with the most recent version.

This Website Privacy Statement is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on us in respect of any other party or on behalf of any party.

This Website Privacy Statement was last updated on 17th February 2014.
Copyright © Standard Chartered Bank 2014. All rights reserved.


This is to inform that by clicking on the hyperlink, you will be leaving and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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