Disclaimer

This link brings you to a 3rd Party Website, over which Standard Chartered Bank Malaysia Berhad has no control ("3rd Party Website"). Use of the 3rd Party Website will be entirely at your own risk, and subject to the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

Standard Chartered Bank Malaysia Berhad makes no warranties, representations or undertakings about and does not endorse, recommend or approve the contents of the 3rd Party Website.

In addition to the terms stated in Standard Chartered Bank Malaysia Berhad's Important Legal Notices, Standard Chartered Bank Malaysia Berhad shall have no responsibility or liability in connection with the content of or the consequences of accessing the 3rd Party Website, including any virus arising from or system failure associated with the 3rd Party Website.

Proceed to third party website
My service menu

Services Menu

Deposit Account
Branch
Automated

Teller

Machine

Digital

Channels

Client

Care

Centre

No Activity Full Fledge Branch Basic Branch Online Banking Mobile Banking Agent IVR
1 Account opening /closure
2 Account details information / inquiry
3 Cash deposit
4 Cash withdrawal
5 Funds transfer between own accounts
6 3rd Party funds transfer
7 Change online funds tranfer limit
8 Transfer between own global accounts (Remittance Application OTT)
9 International transfers (Remittance Application OTT)
10 Fixed deposit placement
11 Fixed deposit upliftment
12 Fixed deposit certificate reprint request
13 Cheque status information
14 Cheque deposit over the branch counter
15 Stop payment cheque instruction
16 Cheque encashment
17 Cheque book  collection
18 Cheque book request
19 Cheque book cancellation
20 Demand draft facility
21 Cashier order facility
22 Rentas Payment (above RM50,000)
23 Debit card Activation /  Set PIN
24 Debit card issuance
25 Debit card Blocking
26 Debit card replacement
27 Debit Card cancellation
28 Debit Card transaction dispute
29 Lost debit card reporting
30 Dormant account activation
31 Handling /Destruction of Captured ATM / Debit cards
32 Emergency cash for Priority Banking Clients
33 Fees and charges enquiry
34 Global account view
35 Passbook issuance / change
36 Passbook printing / update
37 Block and unblock of accounts
Note: Business Banking account opening will be assisted by Business Banking Relationship Managers.
Back to Top
 
Credit Card Account
Branch
Automated

Teller

Machine

Digital

Channels

Client

Care

Centre

No Activity Full Fledge Branch Basic Branch Online Banking Mobile Banking Agent IVR
1 Credit card application
2 Card details / inquiry
3 Credit card activation / PIN set and PIN change
4 Check card status / enquiry
5 Reward points enquiries / redemption / redemption status
6 Credit card replacement
7 FlexiPay Plus – Installments
8 Balance Transfer Plus
9 Cashback related inquiries
10 Change limit request
11 Cash withdrawal
12 Credit card blocking
13 Credit card fee waiver
14 Closure of loan on credit card accounts
15 Credit balance refund
16 Fee waiver request
17 Credit card collection related
18 Credit card cancellation
19 Credit card transaction dispute
20 Lost credit card reporting
21 Cheque On Call
22 Card payment
23 Late payment details
Back to Top
 
Loan/ Mortgages
Branch
Automated

Teller

Machine

Digital

Channels

Client

Care

Centre

No Activity Full Fledge

Branch

Basic

Branch

Online

Banking

Mobile

Banking

Agent IVR
1 Loan application
2 Account details * ✓ * ✓
3 Disbursement enquiry
4 Early settlement
5 Loan redemption
6 Top up / enhancements
7 Late payment details
8 Closure / cancellation of Loan
Note: Business Banking business loans and working capital loan application to be submitted to branches for Business Banking Team’s processing.

*Not applicable for MortgageOne Account

Back to Top
 
Others
Branch
Automated Teller Machine
Digital

Channels

Client

Care

Centre

No Activity Full Fledge

Branch

Basic

Branch

Online

Banking

Mobile

Banking

Agent IVR
1 Pay bills
2 Add biller
3 Credit card payments
4 Loans / financing payments
5 JomPAY bill payment
6 Direct debit application
7 Direct debit instruction
8 Safe deposit locker facility
9 Service request status enquiry
10 Stop payment request
11 Static data / account maintenance
12 Signature verification
13 Statement request / statement generation
14 eStatement (subscription / issues / enquiries)
15 eStatements & eAdvices
16 Online banking registration/reregistration/termination and other related issues
17 SC Mobile related enquiries / issues
18 SMS Banking registration / reregistration / termination and other related issues
19 Release of collatoral document for EPF withdrawal / refinancing
20 Reference letter issuance
21 Complaints login / handling
22 New currency notes exchange – festive season
23 Foreign exchange rates
24 Investment profile
25 Fees and charges enquiry
26 Live Chat – Video, Audio and Text
27 Application for cards, mortgage, insurance etc
28 SamsungPay (App and token enquries)
29 Secured mailbox
30 Change online password
31 Account nickname
32 Profile updation online
33 Setup / reset security image and security phrase
34 Global account view
35 Print last deposit 4 transactions
36 Electronic share application
37 Purchase of Insurance – Car Insurance, Children’s Education, Home Insurance, Insurance Savings Plan, Legacy Planning, Protection, Retirement and Travel
38 Purchase of  Wealth Management Products – Bond Investment, Commodity-Linked Structure Investment, Foreign Currency Deposits, Premium Currency Investment, Premium Equity-Linked Investment, Structured Investment, Systematic Investment Technique, Unit Trust and Wealth Financing Investment
Note: The set up for Straight2Bank digital banking platform for Business Banking client will be assisted by Business Banking Relationship Managers.  The digital banking platform functions include payment and payroll services.
Back to Top