Services Menu

Deposit Account

		Branch		Automated Teller Machine	Digital Channels		Client Care Centre
No	Activity	Full Fledge Branch	Basic Branch		Online Banking	Mobile Banking	Agent	IVR
1	Account opening /closure	✓	✓
2	Account details information / inquiry	✓	✓	✓	✓	✓	✓	✓
3	Cash deposit	✓	✓	✓
4	Cash withdrawal	✓	✓	✓
5	Funds transfer between own accounts	✓	✓	✓	✓	✓		✓
6	3rd Party funds transfer	✓	✓	✓	✓	✓
7	Change online funds tranfer limit				✓	✓
8	Transfer between own global accounts (Remittance Application OTT)	✓	✓		✓
9	International transfers (Remittance Application OTT)	✓	✓		✓
10	Fixed deposit placement	✓	✓		✓	✓
11	Fixed deposit upliftment	✓	✓				✓
12	Fixed deposit certificate reprint request	✓	✓				✓
13	Cheque status information	✓	✓		✓	✓	✓	✓
14	Cheque deposit over the branch counter	✓	✓				✓
15	Stop payment cheque instruction	✓					✓	✓
16	Cheque encashment	✓
17	Cheque book collection	✓
18	Cheque book request	✓		✓	✓	✓	✓	✓
19	Cheque book cancellation	✓					✓
20	Demand draft facility	✓
21	Cashier order facility	✓
22	Rentas Payment (above RM50,000)	✓	✓
23	Debit card Activation / Set PIN	✓	✓		✓	✓	✓	✓
24	Debit card issuance	✓	✓
25	Debit card Blocking	✓	✓				✓
26	Debit card replacement	✓	✓		✓	✓	✓
27	Debit Card cancellation	✓	✓				✓
28	Debit Card transaction dispute	✓	✓				✓
29	Lost debit card reporting	✓	✓		✓	✓	✓	✓
30	Dormant account activation	✓	✓				✓
31	Handling /Destruction of Captured ATM / Debit cards	✓	✓
32	Emergency cash for Priority Banking Clients	✓
33	Fees and charges enquiry	✓	✓				✓
34	Global account view	✓			✓	✓
35	Passbook issuance / change	✓	✓
36	Passbook printing / update	✓	✓
37	Block and unblock of accounts	✓	✓
Note: Business Banking account opening will be assisted by Business Banking Relationship Managers.
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Credit Card Account

		Branch		Automated Teller Machine	Digital Channels		Client Care Centre
No	Activity	Full Fledge Branch	Basic Branch		Online Banking	Mobile Banking	Agent	IVR
1	Credit card application	✓	✓		✓		✓
2	Card details / inquiry	✓	✓	✓	✓	✓	✓	✓
3	Credit card activation / PIN set and PIN change	✓	✓		✓	✓	✓	✓
4	Check card status / enquiry	✓	✓				✓
5	Reward points enquiries / redemption / redemption status	✓	✓		✓	✓	✓
6	Credit card replacement	✓	✓		✓	✓	✓
7	FlexiPay Plus – Installments	✓			✓	✓	✓
8	Balance Transfer Plus	✓			✓	✓	✓
9	Cashback related inquiries	✓					✓
10	Change limit request	✓
11	Cash withdrawal			✓
12	Credit card blocking	✓	✓				✓
13	Credit card fee waiver	✓	✓				✓
14	Closure of loan on credit card accounts	✓	✓				✓
15	Credit balance refund	✓	✓		✓	✓	✓
16	Fee waiver request	✓					✓
17	Credit card collection related	✓					✓
18	Credit card cancellation	✓	✓				✓
19	Credit card transaction dispute	✓	✓				✓
20	Lost credit card reporting	✓	✓		✓	✓	✓	✓
21	Cheque On Call	✓			✓	✓	✓
22	Card payment	✓	✓	✓	✓	✓	✓	✓
23	Late payment details	✓	✓				✓
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Loan/ Mortgages

		Branch		Automated Teller Machine	Digital Channels		Client Care Centre
No	Activity	Full Fledge Branch	Basic Branch		Online Banking	Mobile Banking	Agent	IVR
1	Loan application	✓	✓		✓		✓
2	Account details	✓	✓	✓	* ✓	* ✓	✓	✓
3	Disbursement enquiry	✓	✓				✓
4	Early settlement	✓	✓				✓
5	Loan redemption	✓	✓		✓		✓
6	Top up / enhancements	✓	✓
7	Late payment details	✓	✓				✓
8	Closure / cancellation of Loan	✓	✓				✓
Note: Business Banking business loans and working capital loan application to be submitted to branches for Business Banking Team’s processing. *Not applicable for MortgageOne Account
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Others

		Branch		Automated Teller Machine	Digital Channels		Client Care Centre
No	Activity	Full Fledge Branch	Basic Branch		Online Banking	Mobile Banking	Agent	IVR
1	Pay bills	✓	✓		✓	✓		✓
2	Add biller				✓	✓
3	Credit card payments	✓	✓	✓	✓	✓	✓	✓
4	Loans / financing payments	✓	✓	✓	✓	✓	✓	✓
5	JomPAY bill payment	✓	✓	✓	✓	✓	✓
6	Direct debit application	✓	✓
7	Direct debit instruction	✓	✓
8	Safe deposit locker facility	✓
9	Service request status enquiry	✓	✓		✓	✓	✓
10	Stop payment request	✓					✓
11	Static data / account maintenance	✓	✓		✓	✓	✓
12	Signature verification	✓	✓
13	Statement request / statement generation	✓	✓				✓	✓
14	eStatement (subscription / issues / enquiries)	✓	✓		✓	✓	✓
15	eStatements & eAdvices				✓	✓
16	Online banking registration/reregistration/termination and other related issues	✓	✓				✓	✓
17	SC Mobile related enquiries / issues	✓	✓				✓	✓
18	SMS Banking registration / reregistration / termination and other related issues	✓	✓		✓		✓
19	Release of collatoral document for EPF withdrawal / refinancing	✓					✓
20	Reference letter issuance	✓
21	Complaints login / handling	✓	✓				✓
22	New currency notes exchange – festive season	✓
23	Foreign exchange rates	✓	✓		✓	✓	✓	✓
24	Investment profile	✓	✓		✓	✓
25	Fees and charges enquiry	✓					✓
26	Live Chat – Video, Audio and Text						✓
27	Application for cards, mortgage, insurance etc	✓	✓		✓		✓
28	SamsungPay (App and token enquries)						✓
29	Secured mailbox				✓	✓
30	Change online password				✓	✓
31	Account nickname				✓	✓
32	Profile updation online				✓	✓
33	Setup / reset security image and security phrase				✓	✓
34	Global account view				✓	✓
35	Print last deposit 4 transactions			✓
36	Electronic share application			✓
37	Purchase of Insurance – Car Insurance, Children’s Education, Home Insurance, Insurance Savings Plan, Legacy Planning, Protection, Retirement and Travel	✓	✓
38	Purchase of Wealth Management Products – Bond Investment, Commodity-Linked Structure Investment, Foreign Currency Deposits, Premium Currency Investment, Premium Equity-Linked Investment, Structured Investment, Systematic Investment Technique, Unit Trust and Wealth Financing Investment	✓	✓
Note: The set up for Straight2Bank digital banking platform for Business Banking client will be assisted by Business Banking Relationship Managers. The digital banking platform functions include payment and payroll services.
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