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Creditcards security masthead
Creditcards security masthead

Report a Lost or Stolen Card, Request for Card Replacement &  Reset your PIN

Report a lost or stolen card

To report lost/stolen card, you may log in to Online Banking or SC Mobile to:

STEPS
DESCRIPTION
Step 1: Go to “Help & Services”
Step 2: Select “Report Lost/Stolen Card”
Step 3: Choose the reason for blocking the card
Step 4: Select the desired card(s) to block and click “Next”
Step 5: Click “Confirm” to place the request
Step 6: Upon completion, your card will be blocked and a replacement card will be sent to your registered mailing address
Request for card replacement

If you wish to request for a card replacement, you may login to Online Banking and SC Mobile to:

STEPS
DESCRIPTION
Step 1: Go to “Help & Services”
Step 2: Card Management” and choose “Replace card
Step 3: Select the desired card(s) and click “Next”
Step 4: Click “Confirm” to place the request
Step 5: Upon completion, a replacement card will sent to your registered mailing address.
Reset your PIN

If you wish to reset your PIN, you may login to Online Banking and SC Mobile to

STEPS
DESCRIPTION
Step 1: Go to “Help & Services”
Step 2: Select “Credit Card PIN Change” or “Debit/ATM Card PIN Change”
Step 3: Select the desired card(s) and click “Next”
Step 4: Enter new 6-digit PIN for your selected card
Step 5: Re-enter your 6-digit PIN, then click ‘Next’
Step 6: Enter the One-Time Password (OTP) sent to your registered mobile number, then click ‘Next’
Congratulations! Your PIN is now successfully changed.

For more information on Online Banking, click here.

For more information on Standard Chartered Mobile, click here.

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