You are in

FOR INDIVIDUAL

FOR BUSINESS

Disclaimer

This link brings you to a 3rd Party Website, over which Standard Chartered Bank Malaysia Berhad has no control ("3rd Party Website"). Use of the 3rd Party Website will be entirely at your own risk, and subject to the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

Standard Chartered Bank Malaysia Berhad makes no warranties, representations or undertakings about and does not endorse, recommend or approve the contents of the 3rd Party Website.

In addition to the terms stated in Standard Chartered Bank Malaysia Berhad's Important Legal Notices, Standard Chartered Bank Malaysia Berhad shall have no responsibility or liability in connection with the content of or the consequences of accessing the 3rd Party Website, including any virus arising from or system failure associated with the 3rd Party Website.

Proceed
Creditcards security masthead

Report a Lost or Stolen Card, Request for Card Replacement &  Reset your PIN

Report a lost or stolen card

To report lost/stolen card, you may log in to Online Banking or SC Mobile to:

STEPS
DESCRIPTION
Step 1: Go to “Help & Services”
Step 2: Select “Report Lost/Stolen Card”
Step 3: Choose the reason for blocking the card
Step 4: Select the desired card(s) to block and click “Next”
Step 5: Click “Confirm” to place the request
Step 6: Upon completion, your card will be blocked and a replacement card will be sent to your registered mailing address
Request for card replacement

If you wish to request for a card replacement, you may login to Online Banking and SC Mobile to:

STEPS
DESCRIPTION
Step 1: Go to “Help & Services”
Step 2: Card Management” and choose “Replace card
Step 3: Select the desired card(s) and click “Next”
Step 4: Click “Confirm” to place the request
Step 5: Upon completion, a replacement card will sent to your registered mailing address.
Reset your PIN

If you wish to reset your PIN, you may login to Online Banking and SC Mobile to

STEPS
DESCRIPTION
Step 1: Go to “Help & Services”
Step 2: Select “Credit Card PIN Change” or “Debit/ATM Card PIN Change”
Step 3: Select the desired card(s) and click “Next”
Step 4: Enter new 6-digit PIN for your selected card
Step 5: Re-enter your 6-digit PIN, then click ‘Next’
Step 6: Enter the One-Time Password (OTP) sent to your registered mobile number, then click ‘Next’
Congratulations! Your PIN is now successfully changed.

For more information on Online Banking, click here.

For more information on Standard Chartered Mobile, click here.

Call Us

Call our hotline for further information.

1800 88 8998 / +603 7849 6888

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

Contact Me »

Locate Us

Visit the branch that is nearest to you.

Find a Branch »