Our Phone Banking is now tailored to your needs. By recognising your mobile number, we support you directly with your preferred language* and service options according to your product holdings.
*Pre-setting your default language preference via Phone Banking using your Registered Mobile Number at the Bank is required.
Instead of relying on your Phone Banking Card Number, identity authentication can now be done using any of your account, ATM card or credit card number, followed by entering your TIN / OTP.
To help you keep updated on your finances, we provide instant SMS notifications after various transactions such as credit card payment, fund transfer (between own Standard Chartered accounts), change of time deposit maturity instruction, cheque book request and autopay amount amendment.
| Priority Banking (852)2886-8866 | Standard Chartered Platinum Credit Card (852)2886-9338 |
| Premium Banking (852)2886-8877 | Standard Chartered Credit Card (852)2886-4111 |
| Other customers (852)2886-8888 | Manhattan Platinum Credit Card (852)2210-2288 |
| Manhattan Credit Card (852)2881-0888 |
Step 1：Select language (1. Cantonese 2. English 3. Mandarin)
Step 2：For clients with mobile number registered, you may set the language selected in Step 1 as preferred language, to simplify the hotline enquiry process next time
Step 3：Select the service(s) you need according to instruction#
#Some options would be omitted if you do not hold the relevant products.
|
Account Enquiry, Credit Card, Online Banking, SC Mobile App, Personal Loan and Mortgage Loan
Press “4”, then complete identity authentication and input the following keys: |
|
|---|---|
| Deposit account balance enquiry | 1 – 1 |
| Fund transfer between own accounts | 1 – 2 |
| Cheque book request | 1 – 4 |
| Credit card statement balance enquiry | 2 – 1 |
| Credit card payment and autopay maintenance | 2 – 2 |
| Credit card Online Banking & SC Mobile Enquiry | 3 – 1 |
| Banking account Online Banking & SC Mobile Enquiry | 3 – 2 |
| TIN change | 3 – 3 – 1 |
| Reset retry count | 3 – 3 – 2 |
|
Credit card fee waiver
Press “1”, then input the following key: |
|
|---|---|
| Credit card annual fee | 1 – 1 |
| Late fee and financial charge | 1 – 2 |
|
REPORT LOST AND FRAUD & DISPUTE
Press “2”, then input the following key: |
|
|---|---|
| Report lost ATM card | 2 – 1 |
| Report lost credit card | 2 – 2 |
1.1. Annual Fee Enquiry
1.2. Late Fee & Financial Charge Enquiry
2.1. Report Lost ATM Card
2.2. Report Lost Credit Card
2.3. Report Fraud Transaction
2.4. Dispute Request
4.1. Saving & Time Deposit Services
ㅤㅤ4.1.1. Account Balance and Fund Transfer
ㅤㅤㅤㅤ4.1.1.1. Account Balance
ㅤㅤㅤㅤ4.1.1.2. Fund Transfer within SCB own account
ㅤㅤㅤㅤ4.1.1.3. Fund Transfer for SCB Card Payment
ㅤㅤ4.1.2. Remittance Enquiry
ㅤㅤ4.1.3. Setup New Time Deposit
ㅤㅤ4.1.4. Cheque Book Request
4.2. Credit Card Services
ㅤㅤ4.2.1. Statement Balance, Outstanding Balance & Available Limit
ㅤㅤㅤㅤ4.2.1.1. Statement Balance
ㅤㅤㅤㅤ4.2.1.2. Outstanding Balance
ㅤㅤ4.2.2. Payment and Autopay Maintenance
ㅤㅤ4.2.3. Card Activation
4.3. Online Banking, SC Mobile App or Phone Banking Services
ㅤㅤ4.3.1. Credit Card Online Banking & SC Mobile App Enquiry
ㅤㅤ4.3.2. Banking Account Online Banking & SC Mobile App Enquiry
ㅤㅤ4.3.3. Phone Banking TIN related services
ㅤㅤㅤㅤ4.3.3.1. Change TIN
ㅤㅤㅤㅤ4.3.3.2. Reset retry count
ㅤㅤㅤㅤ4.3.3.3. Apply Phone Banking TIN
4.4. Loan & Mortgage Services
ㅤㅤ4.4.1. Personal Loan Service
ㅤㅤ4.4.2. Mortgage Loan Service
You may visit our branch to get the phone banking card number and phone banking password.
You may visit our branch, fill and submit the Update Personal Information Form to register/update your mobile number.
If you have already registered SC Mobile Key, you may also update your mobile number at “Update Profile Details” on our Online Banking.
Note: SC Mobile App does not support mobile number updates.
