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Person, Human, Art

New safety measure for Android and Huawei devices to protect you from malware:

What is the new anti-malware feature?

Starting from 28 April 2024, a new anti-malware feature will be added to SC Mobile App to protect you from malware that puts your Android or Huawei mobile device at risk, allowing fraudsters to take control.

This feature will scan your Android or Huawei mobile device for risks and if any are detected, we will temporarily block access to the SC Mobile App.

The new anti-malware safety feature only scans for apps from unofficial channels and have been granted excessive permissions. We do not collect other personal data from your mobile device.

To understand more about Malware and other topics, click here.

How will I know if my device is at risk?

You will see this security alert blocking your access to SC Mobile App if your device is at risk.  A list of detected apps from untrusted sources and with excessive permissions will be shown with instructions to restore access on the screen.


Access to SC Mobile App will be temporarily blocked if:
  • you have installed apps from untrusted sources/app stores; and
  • any of these apps have been granted excessive accessibility permission
For Android/Huawei 3rd party apps, the trusted sources/app stores are:
  • Google Play Store
  • Huawei App Gallery
  • Samsung Galaxy Store
  • Xiaomi Market (Xiaomi GetApps)
  • LG SmartWorld
  • Amazon AppStore
  • Vivio V-Appstore
  • Oppo App Market

How do I restore access?

To restore your access to SC Mobile App please do either of the following:
  • Method 1: Uninstall the app(s) listed above; or
  • Method 2: Disable accessibility services (Go to mobile device settings > Accessibility).
Disabling accessibility permissions for Android and Huawei mobile devices:

To manage your accessibility permissions for the apps on your phone, find your mobile device from the list below and follow the provided instructions.

Note: The process of changing the accessibility settings may vary, depending on the mobile device manufacturer and the operating system.

  • Samsung
  • Huawei
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  • Google Pixel
  • HONOR
  • Sony
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Bank safely with us

Be alert and protect yourself from fraud and malware:
  • Never use a “jailbroken” (iOS) or “rooted” (Android) device for your banking transactions. They make it easier for hackers to access and manipulate your phone’s operating system.
  • Only download and install apps from trusted sources/app stores
  • Never grant for control or excessive permissions to third party apps unless you are absolutely certain of the app’s credibility.
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