Smart Tips and Protect your Transaction

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Smart Tips and Protect Your Transactions

Are you planning to buy the latest flagship mobile phone?
Before the pre-order starts, you can consider the following tips to ensure a smooth checkout experience.

Manage Your Credit Limit and Card Limit Online

Manage Your Credit Card / Debit Card Online

You can conveniently manage a wide range of card services instantly through the SC Mobile App, saving you time and effort.

Select "Services" from the menu

Select "Credit Card / Deposits & Debit Card"

Choose the service you require

Available Credit Card Services:

Manage Credit Limit

Temporary Block/ Unblock Card

Credit Card Transaction Dispute

Available Debit Card Services:

Manage Overseas Withdrawal & Other Card Limit (Overall Purchase Transaction / Online Purchase Transaction limit)

Temporary Lock/ Unlock Card

(i) Verify Your Transaction: Once your purchase is completed, check your Card-Not-Present transaction notification to confirm:

Transaction amount is correct

Merchant details are accurate

Purchase was successfully processed

(ii) Track Your Spending in Real Time:
You can also view your latest card transactions instantly through SC Mobile App
(Applicable to authenticated credit cards only)

If you notice any suspicious or unauthorized transaction:

Lock Your Card Immediately

Use SC Mobile to temporarily lock your card and prevent further transactions.

Report the Incident

File a report with the Police as soon as possible.

Raise a Dispute

Fraud/Scam and Security Alerts

1. Beware of Refund Scams! Fraudsters may trick you to call for refund or claiming they can help. Do not click on any links, share your screen, install applications, tap your card on phone, or transfer funds to third parties for verification purposes. The Bank will never ask you to provide your online banking credentials, passwords, card details, or transfer funds to receive a refund. Stay alert and verify through our official channels.

2. Do not click on links from suspicious SMS, emails, webpages or social media pages/posts, only download SC Mobile App from Standard Chartered recommended sources, carefully consider an App’s requested permissions before installing and ensure the proper configuration of your mobile devices (e.g. keep Apps up-to-date, avoid installing Apps from unknown/untrusted sources, etc.)

3. Please beware of bogus phone calls, fraudulent text messages (including text messages from instant messaging apps, e.g. Whatsapp and WeChat), phishing websites, email, and mobile app purportedly from banks. The Bank does not provide advice and recommendations on individual stocks through any communication channels. Should you have any suspicion, please contact our staff at (852)2886-8888 to authenticate the identity of the caller or sender, or report to Police immediately.