If no client transactions are made on your account for an extended period, we will consider it as a dormant account based on the following duration.
Current Account or Integrated Deposits Account: No client transactions for 12 consecutive months
Savings Account: No client transactions for 24 consecutive months
You can still conduct withdrawal and deposit transactions (e.g. fund transfer, cheque / cash deposit, FPS etc.) via SC Mobile App, Online Banking, ATM, Phone Banking, Customer Service Hotline or Branch.
*Applicable to accounts held in your sole name or joint accounts where you are the primary account holder.
If all of your deposit accounts, including the accounts held in your sole name or joint accounts where you are the primary account holder, are classified as dormant, the accounts could not be operated via non-manned channels. Transactions may be rejected or require longer processing time. Also, please note that standalone account statement (if applicable) will be sent on a half-yearly basis. To reactivate your accounts, please contact our Customer Service Hotline or visit our branches to update or confirm your personal particulars.
*Applicable to accounts held in your sole name or joint accounts where you are the primary account holder.
You can check your account status via SC Mobile App. If your account has turned dormant, relevant display will be shown on the Account Details page.
If you have other active accounts*, you can simply perform withdrawal or deposit transactions (e.g. fund transfer, cheque / cash deposit, FPS etc.) via SC Mobile App, Online Banking, ATM, Phone Banking, Customer Service Hotline or Branch to reactivate your account.
If all of your deposit accounts* have turned dormant, please contact our Customer Service Hotline or visit our branches to update or confirm your particulars to reactivate your accounts.
*Applicable to accounts held in your sole name or joint accounts where you are the primary account holder.
A notification of account reactivation will be sent to you upon account reactivation.
Keeping your account active ensures uninterrupted access to our banking service. You can simply perform withdrawal and deposit transactions regularly to keep your account active. Before your account turns dormant, you will receive a “Reminder to Operate Your Account”. By then, please make a transaction as soon as possible so as to avoid the account to turn dormant. If all of your deposit accounts, including the accounts held in your sole name or joint accounts where you are the primary account holder, are classified as dormant, the accounts could not be operated through non-manned channels. Transactions may be rejected or require longer processing time.