If you experience issue accessing certain platform or a particular function, you may find the workaround as below:
|
Function
|
Alternative Way
|
|
|---|---|---|
| 1 | Login Online Banking with SC Mobile Key | Use Offline PIN to access online banking |
| 2 | Perform transactions with SC Mobile Key | Use Offline PIN for Transactions to perform authentication |
| 3 | Login Online Banking when SC Mobile Key is not available | Use Offline PIN to access online banking |
| 4 | Login Online Securities Services | i) Login via https://wealth.standardchartered.com.hk/ows-oe/foa/login.htm
ii) Login via SC Equities App |
| 5 | For Securities Services when Online Securities Services and SC Equities App are not available | Please call the following hotlines to use our automated trading system (for limit orders only) or contact our staff. |
| 6 | Update Personal Information > Update home phone number / email address / residential address, etc. | Use Phone Banking / Mail the filled form / Reach out to Branch to arrange |
| 7 | Update Personal Information > Mobile phone number update | Mail the filled form / Reach out to Branch to arrange |
| 8 | Cheque Book Request | Use ATM / Phone Banking / Reach out to Branch to arrange |
| 9 | Money Transfer | Reach out to Branch to arrange * |
| 10 | Credit Card services: Credit Card Limit Increase / DAC (Dial-A-Cash) / IC2 (Statement Instalment) | Use Phone Banking / Reach out to Branch to arrange |