The management of Standard Chartered Bank Malaysia Berhad ("Standard Chartered") is pleased to present to you our Client Charter.

Standard Chartered appreciates the importance of developing a safe, secure and reliable online environment in the provision of internet services to our customers. We continuously seek to enhance our services to you our clients. Therefore, Standard Chartered is committed to ensure/provide the following:

Safe Operations

Keeping customers' money and information secure has always been a central part of our banking policy. We continually invest in developing and implementing enhanced security measures. Our computer systems utilise secured encryption technology and authentication techniques to protect your data and ensure a safe delivery channel for data transmission between you and Standard Chartered. We also implement strict security controls and procedures to lessen the risk of unauthorised access to your details.

Provided you keep your password(s) confidential and ensure others cannot observe your PC screen when you sign on, the security of our computer system is comparable to the high standards of reputable financial institutions in the industry.

Privacy of Customer Information

We will not collect any personal information about you unless you have chosen to give it to us. Please do not give it to us if you do not want it collected. We may use information we have collected about you for improving customer service, and to respond to your queries. We may store some information on your own hard disk ('a cookie'). This helps us match this site to your preferences. You can choose to accept or delete cookies. Deleting them may mean this site will not work properly. When you speak to us on the phone, some calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

You may view our Privacy Policy for further details on our commitment towards ensuring our customers' privacy.

Reliable and Quality Services

Standard Chartered is committed to providing reliable and quality services to our customers. We are constantly training our staff to ensure that they have the necessary skills and knowledge to deliver the services you desire. We also continuously invest in new products and information technology to enable the delivery of quality services which are reliable and best suited to our customers' needs. We have structured our operations to achieve a more streamlined and automated process, while maintaining the flexibility to cater to your individual needs.

Transparency of Products and Services

We will endeavour to furnish fair and accurate disclosure of our products and services. We will also ensure that our descriptions and details of our products and services offered online shall not be misleading or false.

Prompt Response for Enquiries and Complaints

We aim to give all our customers first class service. We welcome any comments, feedback or enquiries that will help us understand you better. We will attend to your feedback and enquiries as soon as possible.

For Corporate Customers, please contact our Customer Service Centre at: +60 32 026 2611 / 1 300 883 399 (toll free) or email to: straight2bank.my@sc.com
For Individuals, please contact our Call Centre at: 603 7711 8888 or email to: Malaysia.Feedback@sc.com

COPYRIGHT © STANDARD CHARTERED PLC 2003. ALL RIGHTS RESERVED.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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