What is the Standard Chartered Mobile Key?

The Standard Chartered Mobile Key is a virtual security token embedded in your Standard Chartered Mobile app which will enable you to authenticate your mobile or online banking login and transactions through your mobile device.

What are the benefits of the Standard Chartered Mobile Key?

Seamless: One tap on your mobile phone is all you need to authenticate your banking transactions or login. Let the Standard Chartered Mobile Key handle them for you. Secure: When you perform sensitive activities such as adding a new payee, Standard Chartered Mobile Key digitally signs these transactions, adding a layer of security on top of the transaction. Anywhere: Standard Chartered Mobile Key works even when you do not have data or mobile network connectivity. You can still generate your OTP and do transaction signing in offline mode.

How does the Standard Chartered Mobile Key make banking online safer for you?

The Standard Chartered Mobile Key comes with enhanced encryption capabilities which improves the overall security of your mobile app. It will also help you to securely authenticate your logins and transactions on both Online Banking and the Standard Chartered Mobile app.

How do I know if I have registered Standard Chartered Mobile Key successfully?

You will receive alerts after successful registration.

Why do I need to set up a PIN for my Standard Chartered Mobile Key?

The self-created PIN provides an additional layer of security in transaction and convenience if you are using the same device registered with SC Mobile Key to perform transactions, similar to the 6 digit PIN created for your credit/debit card.

I prefer One-Time Password(OTP) SMS. Can I choose not to register for the Standard Chartered Mobile Key?

As part of our ongoing efforts to enhance your digital banking experience and security, SMS-OTP is replaced with SC Mobile Key. All online banking transactions can be authenticated by SC Mobile Key only.

What happens if I do not register for Standard Chartered Mobile Key?

As part of our ongoing efforts to enhance your digital banking experience and security, SMS-OTP is replaced with SC Mobile Key. Without the SC Mobile Key, you will not be able to login and authorise transactions.

If you do not perform any banking activities which require transaction signing on Online Banking, do I need to register for SC Mobile Key?

Yes, you have to register for SC Mobile Key. As part of our ongoing efforts to enhance your digital banking experience and security, SMS-OTP is replaced with SC Mobile Key. Without the SC Mobile Key, you will not be able to authenticate yourself when logging in or perform any high risk or sensitive activities.

Can I access to my SC Online Banking/Mobile without registering for Standard Chartered Mobile Key?

No, as SC Mobile Key is required for SC Online Banking/Mobile login and digital banking transaction authorisation. This is to enhance your digital banking experience and security.

Can I register SC Mobile Key in more than one mobile device?

No, for security reasons, SC Mobile Key can only be registered on only one mobile device at any one time. If you register on a new mobile device, the Standard Chartered Mobile Key on your previous device will be automatically de-registered.

What if I want to change my PIN for my Standard Chartered Mobile Key?

You can change your PIN by tapping on ‘Menu’ then ‘Settings’, and selecting ‘Manage Standard Chartered Mobile Key’. If you can’t remember existing PIN, please proceed to choose forget PIN in order to reset your SC Mobile Key.

What if I forget the PIN for my Standard Chartered Mobile Key?

Just tap on the “Forget PIN” function when you are performing your transaction. This will allow you to reset a new PIN. Alternatively ,you can change your PIN by logging in to the Standard Chartered Mobile app. Go to ‘Settings’ and select ‘ Manage SC Mobile Key’ Click on ‘Change PIN for SC Mobile Key’ Alternatively ,you can change your PIN by logging in to the Standard Chartered Mobile app. Select ‘Forgot PIN’ and follow the on-screen instructions to reset your PIN Your PIN change is immediate.

I entered an incorrect PIN multiple times and now I am not able to proceed with my transaction. What should I do?

In order to regain your access to SC Mobile Key, you will need to re-register by either uninstall and reinstall the SC Mobile app (where registration page will be prompted after login).

What if I am travelling and do not have Wi-Fi or data connectivity on mobile device?

Standard Chartered Mobile Key can work even when you do not have Wi-Fi or data connectivity. You can still generate a PIN in offline mode from your registered device to log in or transact on a different device that has a Wi-Fi/data connectivity. While logging in/performing a transaction – when prompted to authenticate using Standard Chartered Mobile Key, On the Online Banking screen, click “Generate an Offline PIN” located at the bottom of the screen Open the Standard Chartered Mobile app on your device that is registered for the Standard Chartered Mobile Key From the Welcome screen, click on the menu icon located on the top left of the screen – You do not need to log in Select ‘Offline PIN’ Depending on your transaction type, select either ‘Generate Offline PIN for Login’ or ‘Generate Offline PIN for Transactions’. You are required to key in your 6-digit PIN to retrieve the offline PIN for authentication

What if I have lost my mobile device?

Please download the Standard Chartered Mobile app on your any backup/replacement device and re-register for the Standard Chartered Mobile Key which will de-register the Standard Chartered Mobile Key from the previous device. For immediate assistance, please call our 24-Hour Client Care Centre for assistance at 1300 888 888 or +603 7711 8888 if you are at overseas.

What operating system does SC Mobile App supports?

The Standard Chartered Mobile app is supported on Apple iPhones with iOS 13 (64bit) and above and smartphones with Android 9.0 and above. Note: iPhone 5 and iPhone 5c are running on 32bit therefore not supported with Push notification update.

Why am I receiving error message "Oops! Sorry, this session has been timed out for security reasons" after I try to approve my transaction?

You need ensure that your mobile device time is according to Malaysia time as the notification sent will be expired after 1 minute. iOS: Settings > General > Date & Time > Enable "Set Automatically" Android & Huawei: Settings > Search for Date and time > Enable "Automatic date and time"

I am unable to authorise my transaction via Push Notification. How can I generate an Offline PIN?

On the Online Banking screen, click “Generate an Offline PIN” located at the bottom of the screen Open the Standard Chartered Mobile app on your device that is registered for the Standard Chartered Mobile Key From the Welcome screen, click on the menu icon located on the top left of the screen – You do not need to log in Select ‘Offline PIN’ Depending on your transaction type, select either ‘Generate Offline PIN for Login’ or ‘Generate Offline PIN for Transactions’. You are required to key in your 6-digit PIN to retrieve the offline PIN for authentication

I am unable to receive Push Notification to authorise my transactions. What can I do?

If you are not receiving the notification, these are the possible reasons: Your mobile device does not have an active Internet connection. Please enable Internet connection on your mobile device. You have not enabled notification for SC Mobile Malaysia App on your mobile device. Please ensure that notification is enabled for SC Mobile Malaysia App on your mobile device for seamless transaction.iOS devices: Go to 'Settings' > 'Notifications' > Look for 'SC' and tap on it > Tap on 'Allow Notification’Android devices: Go to 'Settings' > 'Notifications' > Look for 'SC' and tap on it > Tap on ‘Show Notification’Huawei devices: Go to 'Settings' > 'Notifications' > Look for 'SC' and tap on it > Tap on ‘Show Notification’ Your mobile device does not support Google Mobile Services (devices without Google PlayStore, Google Maps etc)You can still authorise your digital banking transactions with Offline PIN.On the Online Banking & FPX Payment screen, click “Generate an Offline PIN” located at the bottom of the screenOpen the Standard Chartered Mobile app on your device that is registered for the Standard Chartered Mobile KeyOn the SC Mobile pre-login screen, click on the menu icon located on the top left of the screen Select ‘Offline PIN’ Depending on your transaction type, select either ‘Generate Offline PIN for Login’ or ‘Generate Offline PIN for Transactions’. You are required to key in your 6-digit PIN to retrieve the offline PIN for authentication

I have registered for SC Mobile Key and 12-hour cooling-off period is still in progress but I need to perform urgent transaction. What should I do?

To safeguard your digital banking security, you will need to wait 12 hours before you can login and perform your transactions. Meanwhile, you may continue to bank with us via our ATM or visit our nearest branch. These are the transactions you can perform on our ATM:- Cash withdrawal Fund transfer between SCB account (Own Account Transfer) or to any 3rd party other banks account (IBFT) Balance Enquiry Mini Statement request Cheque book request Credit card cash advance Credit card Repayment PIN Change Loan Repayment Cash Deposit

Standard Chartered Mobile Key

Enhanced security with SC Mobile Key for your Digital Banking Transactions

Use your mobile phone as your token? Of course you can.

SC Mobile Key is now the only method to authorise your login and all your Digital Banking Transactions

Enhanced Security

Fast and Convenient

Keep in control

Enhanced Security

Standard Chartered Mobile Key provides you with added security against online fraud and threats.

- SC MOBILE KEY IS THE ONLY METHOD TO AUTHORISE ALL DIGITAL BANKING TRANSACTIONS
  
  To prevent SMS OTP scams, SC Mobile Key is the only method to authorise FPX and all digital banking transactions.
  Activate SC Mobile Key via SC Mobile app on your ONE preferred mobile device only.
  If you do not have SC Mobile app yet, download it now
  via Apple Appstore, Google Playstore or Huawei AppGallery.
  
  Note:
  1. SC Mobile App requires a minimum OS version of iOS15 or Android 9 and above.
  2. To activate SC Mobile Key for the first time or on a new mobile device, please contact Client Care Centre at 1300 888 888 or +603-7711-8888 or visit the nearest SCB branch

- 12-HOUR COOLING-OFF PERIOD
  
  If you are a new SC Online / Mobile Banking user or have registered for SC Mobile Key for the first time or on a new device, you will only be able to login 12 hours after the registration of your SC Mobile Key.
  
  With this measure in place, fraudsters will not be able to use your new SC Mobile Key immediately to make any fraudulent transaction(s) if your device has been tampered with.

Fast and Convenient

Enjoy a seamless experience to authorise your digital banking transactions without network delay.

Seamless Experience
- You can authorise your digital banking transaction anytime, anywhere, via the SC Mobile App. It’s so simple and worry-free as long you are connected to the mobile internet.

- If you need to perform desktop transactions, SC Mobile Key can work even when you do not have data or mobile network connectivity. You can still generate your OTP and authorise your transactions via SC Online banking.

Keep in control

Bank with confidence for undisrupted digital banking transactions

Strengthen Security
- SC Mobile Key pairs your device with your banking account, offering extra security as all transactions performed can only be authorised on your registered device. Single device binding reduces your chances of account takeover by fraudsters.

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How to register your SC Mobile Key

Step 1

Step 2

Key in your SC Mobile Key Temporary PIN. This can be obtained by our Client Care Centre or your nearest branch.

Step 3

Key in your new 6 digit Standard Chartered Mobile Key Pin.

Step 4

Re-enter your 6-digit Standard Chartered Mobile Key Pin.

Step 5

You can now use your 6-digit Pin with your mobile device to approve all future transactions.

Step 6

If you are new to SC Mobile or registering on a new device, you will have to wait for 12 hours before you are able to login.