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SC Mobile Key – Turn your phone into a security token and makes authentication easy at anytime and anywhere.

hands using mobile on a 6 digit pin security page
hands using mobile on a 6 digit pin security page

SC Mobile Key – Turn your phone into a security token and makes authentication easy at anytime and anywhere.

SC Mobile Key adds an extra layer of protection for your banking experience

By turning your frequently used mobile phone into a virtual security token, you can manage your finance safely by authenticating your login and banking transactions.

Strengthen Login Security

You will be prompted with a notification instantly for any online or mobile banking login.

Prevent stealing of your account

When performing high risk transactions such as adding a new payee or updating personal details, you are required to input a 6-digit PIN for authentication. This can prevent your account from being fraudulently used.

Replace physical security device

Turn your frequently used mobile phone into a virtual security device. You will not need to worry about carrying the physical security device.

Offline Mode

SC Mobile Key can work even when there is you have no mobile network. You can still generate an Offline PIN from your registered mobile phone for login or transaction signing in online banking.

How to register SC Mobile Key?

Step 1

After logging in to SC Mobile, click “Register Now”

How to register SC Mobile Key Step 1
Step 2

Enter the OTP sent to you via email

How to register SC Mobile Key Step 2
Step 3

Enter the OTP sent to you via SMS

How to register SC Mobile Key Step 3
Step 4

Set up a new 6-digit PIN

How to register SC Mobile Key Step 4
Step 5

Enable push notification service

How to register SC Mobile Key Step 5
Step 6

Completed

How to register SC Mobile Key Step 6

How SC Mobile Key protects you:

Login from a different device/ through online banking

Add an extra layer of protection with SC Mobile Key

Step 1

You will receive Push notification in your registered mobile phone for any login attempts from non-registered device.


Login from a different device/ through online banking Add an extra layer of protection with SC Mobile Key Step 1
Step 2

Click on the push notification and authenticate the login attempt by clicking “APPROVE”.


Login from a different device/ through online banking Add an extra layer of protection with SC Mobile Key Step 2
Step 3

If you click “APPROVE”, the non-registered device will be logged into Online or Mobile Banking.


Login from a different device/ through online banking Add an extra layer of protection with SC Mobile Key Step 3
a QR code to download SC mobile with a mobile phone opened SC mobile

SC MOBILE APP

Manage your finances on the go

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FAQs for Standard Chartered Mobile Key

  • Standard Chartered Mobile Key is an enhancement to your SC Mobile app enable you to authenticate your banking login and transactions. With the Standard Chartered Mobile Key bound and enabled on your mobile device, there is no longer need for any SMS OTP or/and transaction password.

  • Seamless: No longer will you need to key in your OTP from your SMS to authenticate your banking transactions or login to Online Equities. Let the Standard Chartered Mobile Key handle them for you.

    Secured: Performing high-risk transactions such as adding of a new payee, Standard Chartered Mobile Key digitally signs your high-risk transactions adding a layer of security on top of the transaction.

    Anywhere: Worried that your Standard Chartered Mobile Key will not work when you’re overseas? Our SC Mobile Key has the capabilities to work even when you do not have data connectivity. Work in offline mode, you can generate your OTP and perform high-risk transaction signing using a challenge response code.

  • Download the latest SC Mobile app from your respective app stores. Login with your online banking username and password or Touch Login / Face Login, and you will be prompted to bind and register for the Standard Chartered Mobile Key.

  • The Standard Chartered Mobile Key 6-digit PIN provides an additional layer of security when you perform high risk transaction signing (e.g. add payee, update personal information, limit maintenance, etc) or when your mobile device is in offline mode. Only you who has knowledge of your SC Mobile Key PIN will only be able to perform these types of banking transactions.

  • You will be able to change your SC Mobile Key PIN by going into “Settings” in the side menu after login SC Mobile App. Then, select “Manage SC Mobile Key” => “Change PIN for SC Mobile Key”.

  • You will be able to change your SC Mobile Key PIN by going into “Settings” in the side menu after login SC Mobile App. Select “Manage SC Mobile Key” => “Change PIN for SC Mobile Key” => “Forgot PIN” and “Confirm” in the pop up message. You will be sent a SMS OTP to re-register your SC Mobile Key.

  • You will be given a 30 days grace period to bind and sign up for the Standard Chartered Mobile Key. During that time, you will still be able to use your existing authentication methods to bank with us. Once the grace period is over, you will be required to bind and register for the Standard Chartered Mobile Key. Or, you may perform banking transactions in Online Banking.

  • You can download the SC Mobile app in your new mobile device and log in with your username and password. You will be prompted to register for SC Mobile Key. Then, you can bind and register for SC Mobile Key on this device. Your SC Mobile Key, lite login features and Notification Hub you have registered on the previous device will be automatically de-registered. You can set up a new 6-digit PIN, or choose to register with your previous 6-digit PIN again if you wish.

  • For security reasons, we only allow customers to bind and register the Standard Chartered Mobile Key on one mobile device. If you wish to bind and register on a new mobile device, the Standard Chartered Mobile Key on your previous device will automatically be de-registered.

  • Yes, you can. You will still use your registered mobile device to authenticate the banking login and transactions performed on the other mobile device.

  • Please call our Standard Chartered contact centre at 2886 8868, press 6, 0 after language selection; and we will assist you in de-registering your Standard Chartered Mobile Key in meantime until he / she finds a new mobile device to re-register with SC Mobile Key.

  • Upon next login, SC Mobile App will prompt customer to re-register Standard Chartered Mobile Key.

  • You can register for Online Banking again using the Online Registration Flow with your Phone Banking Card Number and TIN or ATM Card Number and PIN on your desktop/laptop computer at www.sc.com/hk.

  • That mobile phone most likely still has the previous customer’s Standard Chartered mobile banking app installed and has previously registered for Standard Chartered Mobile Key. You will need to delete the existing Standard Chartered mobile banking App and re-install it to register for Standard Chartered Mobile Key.

  • Google Play is prohibited in China, therefore Android mobile devices are unable to receive push notifications in China. You may generate Offline OTP to login or perform high-risk transaction in China.

  • You can try the below:

    • Refresh your web browser
    • Check your spam or junk email folder
    • Check the spelling of your email address – If it’s not correct, you may update your email address by clicking “want to update the email address?” and perform instant email update via the Digital Banking Registration flow
    • Update and verify another email address – Update your email address by clicking “want to update the email address?” and perform instant email update via the Digital Banking Registration flow

    Please note that email address registration or update will not be available after 23:00. Any email address registration and update request submitted after 23:00 will be handled the next day. If you have tried all the steps above and still cannot receive the OTP, please contact our live agent or check with our services hotline.

  • You can update your email address by clicking “want to update the email address?” and perform instant email update via the Digital Banking Registration flow. Please note that email address registration or update will not be available after 23:00. Any email address registration and update request submitted after 23:00 will be handled the next day.

  • You can update your email address by clicking “want to update the email address” and perform instant email inputting via the Digital Banking Registration flow. Please note that email address registration or update will not be available after 23:00. Any email address registration and update request submitted after 23:00 will be handled the next day.

  • Please note that email address registration or update will not be available after 23:00. Any email address registration and update request submitted after 23:00 will be handled the next day. If you still cannot do so after the next day, please contact our live agent or check with our services hotline.