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Help Centre – Account Services

Online Banking related FAQs

General Account Services FAQs

    • Hong Kong Dollar Savings/ Current/ Time Deposit Accounts
    • Renminbi Savings/ Time Deposit Accounts
    • Foreign Currency Savings/ Current/ Time Deposit Accounts
    • Mortgage/ Personal Loan Accounts
    • Credit Card Accounts
    • Investment Accounts

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  • You will benefit from the most comprehensive range of services in many ways:

    • Account Information – Your account balances and status of your issued cheques are just a few clicks away!
    • Fund Transfer and Payment – Experience the ultimate convenience, especially when it comes to transferring funds, making payments and even Telegraphic Transfer to third parties.
    • Investment Services – Enjoy all the choices, information, analysis and flexibility of our all-rounded Investment Services.
    • Card Services – No more troubles in making card payments or checking your card balances and 360° Rewards Points with Standard Chartered Online Banking.
    • Online Applications – You can now even open new accounts and apply for our insurance, loans and credit cards easily from home and at your own convenience!
    • Personal Update – Keep us posted of any changes to your personal details and plans whenever you wish.
    • Market Watch – Deposit, lending and foreign exchange rates, market movements, and professional economic trends are at your fingertips all day through.
    • e-Statement – Not only reduce paper consumption, you can also retrieve your last 12 months’ statement at online.

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  • You can check all the accounts under your name, whether in your sole name or in the joint names with others.

    However, if you are first time login to Standard Chartered Online Banking, your credit card transaction records, loan transaction records and SME (Small-Medium Enterprise) accounts will be available in online banking on the next business day. Meanwhile, please call our Customer Service Hotline for transaction history or account information.

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eStatement/ eAdvice FAQs

  • eStatements are electronic statements made available on SC Mobile App/ Standard Chartered Online Banking. eStatement contains the same information as your paper statements.

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  • eAdvices are electronic advices made available on SC Mobile App/ Standard Chartered Online Banking. eAdvice contains the same information as your paper advices.

    eAdvice service is coming soon. When the eAdvice service is introduced, you will also receive your advice in electronic format automatically if the eStatement service is applicable to you.

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  • No, eStatement/ eAdvice Service is offered to you free of charge!

    eAdvice service is coming soon. When the eAdvice service is introduced, you will also receive your advice in electronic format automatically if the eStatement service is applicable to you.

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  • You can do so by logging to the SC Mobile App/ Standard Chartered Online Banking.

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  • eStatement Service is available to Consolidated Statements, Integrated Deposits/ Savings / Current Account Statements, Credit Card Statements, Manhattan Revolving Personal Loan Statements and Manhattan id Platinum Card. Except Shop’n Gain Credit Card and designated MasterCard (card number starting with 5488).

    eAdvice service is coming soon. When the eAdvice service is introduced, you will also receive your advice in electronic format automatically if the eStatement service is applicable to you.

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  • Email Alert is a service that will notify you by email when your eStatement/ eAdvice is ready on SC Mobile App/ Standard Chartered Online Banking. It is at your option to receive an Email Alert.

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  • There could be many reasons which prevent you from receiving your Email Alerts at your email mailbox. You are advised to check:

    • whether your email mailbox has exceeded the storage limit
    • whether your email settings have caused any email sent by us to be filtered as spam/ junk mail
    • whether the email address which you have registered with us is up-to-date

    If in doubt, please call our Customer Service Hotline below.

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  • Yes, you can save a copy of the eStatement/ eAdvice to your computer so that you can easily retrieve it in the future. To save a copy of your eStatement/ eAdvice, you can click “File” then “Save As” from your Acrobat menu and specify the location where you want the document to be saved on your computer. Since the eStatements/ eAdvices contain sensitive account and personal information, you are advised to keep any such copy in a location secured from third party access.

    eAdvice service is coming soon. When the eAdvice service is introduced, you will also receive your advice in electronic format automatically if the eStatement service is applicable to you.

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  • You can cancel your eStatement/ eAdvice Service at any time by logging into SC Mobile App/ Standard Chartered Online Banking or completing the eStatement/eAdvice Subscription/Maintenance Form. Upon receipt and confirmation of your cancellation of eStatement/ eAdvice Service, we will resume the delivery of paper statements/ advices. You will be charged with Paper Statement Fee (HK$5 per month) which will be debited in relevant account monthly starting from August 2019.

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  • Should you require any assistance, you can contact our Customer Service Hotline below.

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  • Starting from Jan 2020, if you have registered eStatement service on or before Jan 2019, you could view the eStatement from Jan 2019 to the latest in SC Mobile App/ Online Banking and the eStatements will be accumulated up to 7 years i.e 2026.

    Starting from Jan 2020, if you have registered eStatement service after Jan 2019, you could view the eStatement from the month you registered til the latest in SC Mobile App/ Online Banking and the eStatement(s) will be accumulated up to 7 years i.e 2026.

    eAdvice service is coming soon. When the eAdvice service is introduced, you will also receive your advice in electronic format automatically if the eStatement service is applicable to you.

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  • Please click here for information about Paper Statement Fee FAQ

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  • 1. How to subscribe eStatements for joint account?

    All both-to-sign joint account holder are required to complete and sign on one eStatements subscription paper form and return to any branch or mail to the bank.

    For either-to-sign joint account, either one of the joint account holder can subscribe to eStatements online.

    2. How to subscribe consolidated eStatements for joint name mortgage account?

    All borrowers are required to complete and sign on one eStatements subscription paper form and return to any branch or mail to the bank.

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