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Get instant help on lost or stolen credit card

Credit Card queries

Get answers to your lost or stolen credit card related queries

Block card

Check frequently asked questions related to blocking of lost or stolen credit card

      • Follow the below steps to report a lost or stolen credit card:
        Step 1: Log in to Online Banking or SC Mobile
        Step 2: Select “Help & Services”
        Step 3: Go to “Card Management” and select “Report Lost/Stolen Card”
        Step 4: Follow the instructions on the screen
        Step 5: Upon completion, your card will be blocked and a replacement card will be sent to your registered mailing address
      • Click here to register for Online Banking or SC Mobile.

Unauthorised transaction

Check frequently asked questions related to unauthorised transactions in case of lost or stolen credit card

    • If you suspect there are unauthorised transactions in your account, please click here to report it to us.

      • Follow the below steps to block your card in case of an unauthorised transaction:
        Step 1: Log in to Online Banking or SC Mobile
        Step 2: Select “Help & Services”
        Step 3: Go to “Card Management” and select “Report Lost/Stolen Card”
        Step 4: Follow the instructions on the screen
        Step 5: Upon completion, your card will be blocked and a replacement card will be sent to your registered mailing address

      You are liable for all unauthorised card transactions on your credit card before you notify us of its loss, theft or disclosure/compromise.

      To know more, please refer to the Limited Liability Policy reflecting under Important Information section on our website.

      • Click here to register for Online Banking or SC Mobile.

Replacement card charges

Check frequently asked questions related to replacement credit card charges in case of lost or stolen card

      • Click here to know the service charges and fees on your credit card.
      • Click here to register for Online Banking or SC Mobile.

Could not find what you are looking for ? We are here to help you.

From 1 January 2019 onwards, some of the services already available on Online Banking and SC Mobile will be chargeable if availed through branch banking or phone banking. For information, please click here

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