Talk to us

Experience the convenience of banking that's not just interactive but intuitive too. Standard Chartered's Phone Banking service is now enhanced to deliver a more user friendly process for your everyday banking routines.

  • Language Selection:
    Know More ›

  • Targeted Financial Products that suit your financial needs
    Know More ›

  • Access your Segment Specialist, immediately *
    Know More ›

  • Directly *connect you to the Customer Service Associate using Intelligent identification of past interactions
    Know More ›

Other Features: (Click on a specific feature to know more)

Quick access your account on confirming the last 4 digits
Just confirm the last four digits of your Debit Card number and get quick access to your account.
Intelligent identification of past interactions

Our Phone Banking system has been customized to help you get solutions at the earliest.

For eg:
If you are calling back to check the status on an open query that is yet to be resolved, our intelligent IVR system will identify this and automatically route you to a Phone Banking executive and help address your queries. If you are calling post 7-14 days from your Credit Card statement generation date, the Phone Banking system will intuitively provide you information on the details of your Credit Card payment amount, date of payment etc.

If you have recently made a payment on your Credit Card bill, the Phone Banking system will first acknowledge the status of your payment and also get Important account details in an SMS within a few seconds.

Using our Phone Banking IVR, you can request for important Credit Card account information like statement balance on SMS.

Your Last 5 Transactions by SMS

With Superior Self-Service Feature, you can request for your last five unbilled credit card transactions to be sent via SMS

Request for a printed verison of your e-Statement on the IVR

Don’t wait to talk to our Agent for a statement. All you need to do is request for an e-statement or a hardcopy on the IVR.

Individual Account Level Information via SMS for each of your credit card accounts

If you need details or reports of all your accounts, you can set in on the IVR and receive all the information by SMS.

For eg: If you have a two credit cards, and would like to receive account information on a specific credit card, an SMS will be sent on details like minimum payment due on a particular credit card, outstanding balance on that specific credit card etc.

Schedule a call back

We value your time. In the unlikely circumstance of running high call volume, you can schedule a call back than wait for our executive to attend to you.

Expected Wait time announcements
The IVR will announce the estimated wait time and your position in the queue.

Demo

To understand ,how our Phone Banking service is now enhanced to deliver a more user friendly process, click on the demo links mentioned below :

* On calling from your registered mobile number


Personal banking helpline numbers
Effective 21 September 2020, Phone banking services will be available between 8.00 a.m. to 8.00 p.m. Emergency services like report of loss card, unauthorised transaction, charge dispute, stop payment will continue to be serviced. Login to sc.com/in for self-help options.
Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 6601 4444 / 3940 4444
Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara. 6601 444
Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat. 3940 444 / 6601 444
Gurgaon, Noida, Mathura, Dehradun, Saharanpur 011 - 66014444 / 011 - 39404444
Jalgaon 022 - 66014444 / 022 - 39404444
Guwahati, Cuttack, Siliguri 033 - 66014444 / 033 - 39404444
Mysore 080 - 66014444 / 080 - 39404444
Thiruvananthpuram, Vishakhapatnam 044 - 66014444 / 044 - 39404444
Proddatur 040 - 66014444 / 040 - 39404444

*Conditions Apply

Premium Banking Helpline
Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune6601 1500 / 3940 1500
Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.6601 150
Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.3940 150 / 6601 150
Gurgaon, Noida, Mathura, Dehradun, Saharanpur 011-66011500 / 011-39401500
Jalgaon, Thane022 - 66011500 / 022 - 39401500
Guwahati, Cuttack, Siliguri033 - 66011500 / 033 - 39401500
Mysore080 - 66011500 / 080 - 39401500
Thiruvananthpuram, Vishakhapatnam044 - 66011500 / 044 - 39401500
Proddatur 040 - 66011500 / 040 - 39401500

Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback:
Visit us : http://www.sc.com/in
Email us : customer.care@sc.com
Write to us : Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai 600 001
Call us : Premium Banking helpline services
(7 days a week, 24 hours a day)

Priority Banking Helpline
Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Delhi, Pune6601 2424 / 3940 2424
Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.6601 242
Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.3940 242 / 6601 242
Gurgaon, Noida, Mathura, Dehradun, Saharanpur011-66012424 / 011-39402424
Jalgaon, Thane022-66012424 / 022-39402424
Guwahati, Howrah, Siliguri033-66012424 / 033-39402424
Proddatur040-66012424 / 040-39402424

Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback:
Email us : customer.care@sc.com OR Priority.Banking@sc.com
Write to us : Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai - 600 001
Call us : 24-hour Priority Contact Centre

Business Banking Helpline
For Business Banking helpline numbers click here
International Banking Toll Free numbers:
Bahrain80801129
United Arab Emirtates
8000177750
Hongkong800905108
Singapore8001012407
Malaysia
1800815063
United Kingdom08081019144
Philippines180011101121
United States of America (New York)8773021657
Canada8772185618
Others+91 80 42896753 (ISD rates apply)
Corporate, Institutional & Commercial Banking Clients
For Corporate, Institutional & Commercial Banking helpline numbers click here
Investor Grievances Escalation matrix only for clients under Custodian Relationship (for NSDL DP ID- IN301524 and CDSL DP ID-15500) click here

Write to Us

Standard Chartered Bank, Customer Care Unit,
19, Rajaji Salai, Chennai 600 001.

Alternatively, email us at Customer.Care@sc.com

Chat with us

Sign Language Helpline

Only for existing customers.

Audio chat

On the move? Use our voice chat service to talk to our consultants.

Text chat

Prefer to message? Use our live message service to chat with our consultants.

Locate Us

Please visit your nearest Standard Chartered branch
Find a Branch »
Branch Contact »

Facebook

We are on Facebook

Click here to connect with us.

 

Complaint form

Click here to register your complaint online