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Experience the convenience of banking that's not just interactive but intuitive too. Standard Chartered's Phone Banking service is now enhanced to deliver a more user friendly process for your everyday banking routines.

  • Language Selection:
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  • Targeted Financial Products that suit your financial needs
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  • Access your Segment Specialist, immediately *
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  • Directly *connect you to the Customer Service Associate using Intelligent identification of past interactions
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Other Features: (Click on a specific feature to know more)

Quick access your account on confirming the last 4 digits
Just confirm the last four digits of your Debit Card number and get quick access to your account.
Intelligent identification of past interactions

Our Phone Banking system has been customized to help you get solutions at the earliest.

For eg:
If you are calling back to check the status on an open query that is yet to be resolved, our intelligent IVR system will identify this and automatically route you to a Phone Banking executive and help address your queries. If you are calling post 7-14 days from your Credit Card statement generation date, the Phone Banking system will intuitively provide you information on the details of your Credit Card payment amount, date of payment etc.

If you have recently made a payment on your Credit Card bill, the Phone Banking system will first acknowledge the status of your payment and also get Important account details in an SMS within a few seconds.

Using our Phone Banking IVR, you can request for important Credit Card account information like statement balance on SMS.

Your Last 5 Transactions by SMS

With Superior Self-Service Feature, you can request for your last five unbilled credit card transactions to be sent via SMS

Request for a printed verison of your e-Statement on the IVR

Don’t wait to talk to our Agent for a statement. All you need to do is request for an e-statement or a hardcopy on the IVR.

Individual Account Level Information via SMS for each of your credit card accounts

If you need details or reports of all your accounts, you can set in on the IVR and receive all the information by SMS.

For eg: If you have a two credit cards, and would like to receive account information on a specific credit card, an SMS will be sent on details like minimum payment due on a particular credit card, outstanding balance on that specific credit card etc.

Schedule a call back

We value your time. In the unlikely circumstance of running high call volume, you can schedule a call back than wait for our executive to attend to you.

Expected Wait time announcements
The IVR will announce the estimated wait time and your position in the queue.

Demo

To understand ,how our Phone Banking service is now enhanced to deliver a more user friendly process, click on the demo links mentioned below :

* On calling from your registered mobile number


Personal banking helpline numbers
Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 6601 4444 / 3940 4444
Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara 6601 444 / 3940 4444
Gurgaon, Noida 011 - 39404444 / 011 - 66014444
Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000
(For domestic dialing within India only)
Siliguri 1800 345 5000
(For domestic dialing within India only)

*Conditions Apply

Premium Banking Helpline
Ahmedabad, Bengaluru, Chennai, Hyderabad,
Kolkata, Mumbai, New Delhi, Pune
66011500
39401500
Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar,
Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot,Surat, Vadodara
6601150
3940150
Gurgaon & Noida 011-66011500
011-39401500
Jalgaon, Guwahati, Cuttack, Mysore,Thiruvananthapuram, Vishakhapatnam, Proddatur, Dehradun, Mathura, Saharanpur, Thane1800 425 1000
Siliguri (Toll-free, call from BSNL lines only1800 345 5000

Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback:
Visit us : http://www.sc.com/in
Email us : customer.care@sc.com
Write to us : Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai 600 001
Call us : Premium Banking helpline services
(7 days a week, 24 hours a day)

Priority Banking Helpline
Ahmedabad, Bengaluru, Chennai, Hyderabad,
Kolkata, Mumbai, New Delhi, Pune
66012424
39402424
Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Coimbatore, Ernakulam, Indore, Jaipur, Jalandhar,
Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot,Surat, Vadodara
6601242
3940242
Gurgaon & Noida 011-66012424
011-39402424
Dehradun, Guwahati, Howrah, Jalgaon, Mathura, Proddatur,Mathura, Saharanpur, Siliguri, Thane1800 525 8390

Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback:
Email us : customer.care@sc.com OR Priority.Banking@sc.com
Write to us : Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai - 600 001
Call us : 24-hour Priority Contact Centre

International Banking Toll Free numbers:
Bahrain80801129
United Arab Emirtates
8000177750
Hongkong800905108
Singapore8001012407
Malaysia
1800815063
United Kingdom08081019144
Philippines180011101121
United States of America (New York)8773021657
Canada8772185618
Others+91 80 42896753 (ISD rates apply)
Corporate, Institutional & Commercial Banking Clients
Service Helpline 1800 266 2888 / 1800 103 2888
Address
Mumbai Client Services Group, CRESCENZO Building, 3rd Floor, C-38/39, G Block, Behind MCA Club, Bandra Kula Complex, Bandra (E), Mumbai 400051 ,India
Email Us: straight2bank.in@sc.com
Gurgaon Client Services Group, 2nd Floor, Building No. 7A, DLF Cyber City, Sector – 24/25/25A, Gurgaon 122002, India
Email Us: straight2bank.in@sc.com
    Hours of Operation:
Mon - Sat, 9.00 am - 6.00 pm, except for 2nd and 4th Sat, Sun & bank holidays
    Extended Hours for Corporate Online Banking Channel Support (Straight2Bank Online Portal):
Helpline: 1800 266 7111 / 1800 103 7111
Mon - Sat, 6.00 pm - 7.00 pm, except for 2nd and 4th Sat, Sun & bank holidays

Write to Us

Standard Chartered Bank, Customer Care Unit,
19, Rajaji Salai, Chennai 600 001.

Alternatively, email us at nri.banking@sc.com

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