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Travel without worry. The Multi-Currency Forex card gives you the flexibility to pay in 20 foreign currencies.
Pay like a local when you travel
Load up to 20 currencies including US Dollar, Euro, British Pound, Canadian Dollar, Singapore Dollar, Dirhams, Thai Baht and many more. Refer FAQs below for entire list of 20 currencies.
Why swipe when you can pay by simply waving your card. Enjoy faster checkouts, secure payments and complete freedom from cash.
Travel free of financial worries with cover of up to INR 5,00,000 against misuse of lost / stolen card. Personal air accidental insurance (Death cover only) of INR 50,00,000. Loss of baggage and personal documents cover up to INR 1,00,000.
Reload your card at any of our branches locally or through the convenience of online banking wherever you go. Click
Duty-Free shopping at Indian airports
While returning from an international trip, use the balance currency on your Multicurrency Forex Card at Duty Free stores at any Indian airport to grab those last-minute souvenirs for your loved ones.
Discounts & free talk time on International SIM Card
Get a complimentary voucher from Matrix which entitles you to benefits on Prepaid (discounts up to Rs. 400) and Postpaid (free talk time of Rs. 350) SIM Card
Copy of valid passport
Any one travel proof:
Any other relevant travel proof
Do I need to activate the Forex Card for Ecommerce transactions?
The Forex Card is pre-activated to perform Ecommerce transactions once it is loaded with the currency required but you need to ensure that you have completed the first time login process for Customer Portal since the IPIN (Customer Portal password) is required as the second factor to authenticate such transactions.
What is IPIN?
IPIN is the Customer Portal password set by you. IPIN is required as a second factor to authenticate Ecommerce transactions.
I do not have a Savings bank account with Standard Chartered Bank. Can I apply for a Forex Card?
You can apply for a savings account by choosing any variant from our bouquet of offerings & once the account is activated, you can apply for a Forex Card.
Why have I received two cards in the Welcome Kit?
Forex Card kit comes with two Cards (Primary and Backup Card). In case your Primary Card is lost/damaged/stolen, you can hotlist the same, get your Backup Card activated & entire balance will get transferred instantly and automatically.
Why have I received two PINs in the Welcome Kit?
One PIN is for Primary Card & the other PIN is for Backup Card. The respective card numbers will be printed on the PINs.
Can I issue cheques to load the Forex Card?
No. Forex Card can be loaded only by debiting your Standard Chartered savings account.
What are the charges attached to the Forex Card?
Refer the Schedule of Service Charges (SOSC) available towards the end of this page.
If I am travelling to multiple countries, do I need to carry multiple cards?
Multi-Currency Forex card is a complete solution to all your Forex needs. This card can support up to 20 currencies. You don’t need to carry multiple cards for travelling to different countries. Same card can be used across the globe.
What are the authorization scenarios?
When you perform a payment transaction, the debit would take place on the priority as per the grid provided below,
Scenario 1 – If you have sufficient balance in local currency (depending on country of transaction) then the transaction will be processed using the local currency balances.
Scenario 2 – If the local currency is part of the offered multiple currencies on the card but you do not have sufficient balance in the local currency, however if the you have sufficient balance (equivalent to local currency) in default currency (USD) then the transaction will be processed using the balances in the default currency. Value from the default currency will be converted to local currency using cross currency conversion rate decided by the Bank. This rate will be calculated with a markup on the IBR cross currency rate.
Scenario 3 – If the local currency is part of the offered multiple currencies on the card but you do not have sufficient balance in local currency as well as default currency (USD) however if the you have sufficient balance (equivalent to local currency) in any other currency then the transaction will be processed using the balances from the respective currency. The card will look for balances across all the currencies in following order of priority as decided by the Bank,
Scenario 4 – If you transact in currency which is not offered on the card, the transaction will be processed by debiting default currency (USD). Cross currency conversion would take place as per applicable rates. In case there is no sufficient balance in default currency then funds would be pulled from other currency with sufficient funds and converted to the default currency using Bank’s currency conversion rate. Partial transactions in different currencies are not allowed. If you do not have sufficient balance to process the transactions individually in any of the currencies available on your card, the transaction is declined even if the collective balances on the card across all currencies is sufficient to process the transaction.
Can I retain the Forex card once in return to India?
You can retain the card only if the balance remaining on the card is less than $2000. Else the amount needs to be refunded within 180 days from the date of arrival. This is as per RBI guidelines.
How can I cancel the Forex Card?
To cancel your Forex Card, we request you visit your nearest Standard Chartered Bank branch and place a request towards cancellation of the card. Your request will be processed within one working day of us receiving the request and the available balance on the card will be refunded back to your account. There are no charges towards the cancellation of your Card. However, currency conversion charges as applicable from time to time will be deducted at the time of providing credit to you.
What is the maximum value for which the Forex Card can be used?
There is no limit imposed on the usage of your Forex Card at POS. You can utilise any amount, up to the value loaded on the Forex card at any POS terminal. There is $2000 (or equivalent in other currencies) daily limit on cash withdrawals. However, there are some ATM service providers which have put per day / per transaction limit towards cash dispense which cannot be changed by the Bank. In such cases, you might need to do multiple transactions if you want to withdraw any amount higher than that allowed in one transaction.
Is the Forex Card enabled for Verified by VISA (VBV)?
Yes. Forex Card, offered on VISA platform, is pre-enabled for Verified by VISA that allows you to securely perform Ecommerce transactions.
Following are the steps to perform Ecommerce transaction with VBV participating merchants:
Select the goods or services you want from a online store and proceed to the payment page
Enter your Standard Chartered Bank Multi-Currency Forex Card number and the online store will connect with Standard Chartered Bank to check whether your Card is secured with Verified by Visa
Enter your IPIN (used for login to Customer Portal) and Standard Chartered Bank will then confirm your identity to the merchant
Your payment is authorized and your order is placed
Can the value of the Forex Card be reloaded / topped up?
Yes. Your Forex Card can be reloaded multiple times in future till the card gets expired. If you are abroad then you can use the online reload facility through the customer portal. Alternatively, you can visit any Standard Chartered Bank branch in India & submit your reload request.
Can the Forex Card be reloaded over the Internet?
Yes. When you are abroad & have run out of balance on your forex card, you can submit a request via the customer portal to reload the card with the required currency & amount. The request will be processed within 1 working day.
What are the steps to reload online?
You can submit online reload request using the Customer Portal. Refer the “Convenience” feature in the page above for detailed steps.
Note: Above online reload request will be processed within 1 working day.
I cannot see few currencies while I try to submit reload request via Customer Portal. Why is that so?
You can see only those currencies on the customer portal which you had requested the branch to load on your card. You cannot add a new currency using Customer Portal & you will have to visit the branch for the same.
I have placed a request for Online Reload on Customer Portal but did not receive any SMS or Email alert. How do I know if the request has been placed or not?
Once you place the request, you will see an acknowledgement page. This is a confirmation that your request has been placed. Once the request is processed within 1 working day, you will receive a SMS & Email alert once the reload request is processed.
I'm not a traveller, can I still benefit from the Forex Card?
The Forex Card is only for travellers, and cannot be issued to non-travellers.
What services can I avail on GCAS?
You can avail following services through GCAS,
Emergency Card Replacement
Emergency Cash Disbursement
Cardholder Inquiry Service
Lost and Stolen Card Reporting
Note: Visa Charges are applicable
How can I avail of Global Customer Assistance Services (GCAS) for my Forex Card?
You can call the VISA call centre numbers to avail VISA’s Global Customer Assistance Services. You can find a country wise list of GCAS numbers on VISA website.
What are the charges towards availing GCAS services?
Following are the charges for availing GCAS facility offered by Visa:
Emergency Card Replacement: US $ 175
Emergency Cash Disbursement: US $ 175
Cardholder Inquiry Service: US $ 5 per inquiry
Lost/Stolen Card reporting: US $ 35 per card
What should I do and whom to contact if my card is lost?
In case your card gets lost or stolen, all you have to do is call Phone Banking immediately and report the loss of your card. This facility is available 24 hrs on all days. You can request Phone Banking to activate your backup card. Once the backup card is activated, all the funds from your primary card will be transferred automatically and instantly to the backup card.
What should I do if my Forex Card has expired but there is unutilised balance on the card?
If your Card has expired before all funds have been utilised, you can contact Phone Banking or any of our Standard Chartered Bank branch for placing a refund request of the unutilised balance. In case you wish you get a replacement card, you can place a request at any of our Standard Chartered Bank branch.
What if the balance in the currency of transaction goes down?
The card has inbuilt intelligence to process the transaction if there is sufficient fund in any of the available currencies to authorize the transaction. If there is no sufficient balance in the transaction currency, the payment is processed by debiting the currency with sufficient balance. Please note that if there is no sufficient balance in any currency then the transaction will be declined even if collectively, across the currencies, the card has sufficient balance. Please note that cross currency conversion charges will be applicable in cases where the transaction is processed by utilizing funds from different currency.
Who should I contact for my replacement card? Is there a charge for replacement?
You can place a replacement request either through your Relationship Manager or visit your nearest Standard Chartered branch. The charges for reissuance are given in schedule of charges.
How does the Forex Card work in Contactless mode?
Look for VISA payWave mark or Contactless logo at the point of purchase
To pay, place your card over the reader at close range (less than 4 cm from where the Contactless logo appears)
Once the reader confirms that your transaction is approved, you are ready to go. No signature or PIN required
What if I am passing by a terminal and a Contactless transaction takes place?
The Contactless technology works when the card is waved at a maximum range of 4 cms. Hence, even if you are at a small distance from the terminal, no accidental transaction can take place since the cashier must first enter the amount on the POS machine before the card is tapped / waved and the payment is processed.
What if I wave the card twice at the terminal? Will I be charged twice?
No. Even if the card is tapped / waved more than once at the terminal, the customer will only get billed once for the purchase.
How will I know if the transaction is successful?
You will receive a charge slip from the merchant, and also receive an Emailer / SMS on your registered contact details once the transaction is successful.
Is there any difference in the process for ATM and Internet transaction for this Contactless Card?
There is no difference in the transaction process for ATM & Internet transactions. For ATM transactions you need to enter the PIN and for Internet transaction you need to enter your 3D secure PIN.
How can I check the balance on my Forex Card?
You can check the balance on all the active currency wallets on Multi-Currency card through the customer portal. Alternately, you can also contact our Phone Banking services to check the balance on your Multi-Currency Card.
Are there any transactions for which this Card should not be used?
Yes. Your Forex Card should not be used towards temporary charge blocks – e.g. paying deposits at hotels, hiring of cars etc.
Do I need to pay additional amount over and above Cash withdrawal Charges levied by Standard Chartered Bank for ATM transaction?
In certain countries ATM Service providers are authorized to charge surcharge/convenience fees from the cardholders for accessing the ATM to withdraw money. These charges are levied by the ATM service provider over and above the charges levied by the Standard Chartered Bank, and Standard Chartered Bank has no control over the charges as these charges are not levied by Standard Chartered Bank. These charges are normally displayed to the customer during the transaction and the customer has the option to either proceed with the transaction or abort if the charges are not acceptable to the customer.
What are the exchange rates applicable when I use my Forex Card for transactions (Cash withdrawal at ATMs and point of sale transactions at Merchant Outlets)?
If the transaction is done in base currency (currency with which the card was loaded), there is no exchange rate applicable. However, for transactions other than the base currency, exchange rates / conversion rates from the base currency to the local currency would be applicable.
How can I change the ATM PIN of my Forex Card?
You can change the PIN using the Customer Portal. Refer the “Convenience” feature in the page above for detailed steps.
How can I view the transactions I did with my Forex Card?
You can view the transactions using the Customer Portal. Refer the “Convenience” feature in the page above for detailed steps.
How can I get the statement of my Forex Card?
You can get the statement using the Customer Portal. Refer the “Convenience” feature in the page above for detailed steps.
Can the Forex Card be temporarily blocked?
You can get the statement using the Customer Portal. Refer the “Convenience” feature in the page above for detailed steps.
My customer portal User ID is blocked. How do I unblock?
Use the “Forgot Your Password” link on the login screen of Customer Portal to change your password. This will unblock your User ID as well.
How does Multi-Currency Forex Card work?
Your Multi-Currency Forex Card will be activated with the required currencies instantly over the counter at the branch. Once active, the card can be used at any international location for making payments at POS terminals or to withdraw cash at ATMs. Usage of the card is not allowed in India, Nepal, Bhutan, Iran, Syria, North Korea, Cuba, Sudan.
Multi-Currency Forex Card has a chip & a radio frequency antenna embedded. When this Contactless Card is tapped/waved against the terminal enabled for contactless payments, the card transmits payment details wirelessly, eliminating the need to insert it. Account details are communicated to the reader and then processed through the secure Visa acceptance network in the usual way.
Multi-Currency Forex Card works just like any Debit / Credit Card for making payments at Merchant Establishments that have an electronic terminal. The transaction amount is deducted from available balance on the Multi-Currency Card. This card can be used at all Merchant Establishments displaying the VISA symbol.
This card can be used to withdraw cash at all VISA ATMs worldwide. Irrespective of the currency loaded on the card, the cash will be dispensed based on the currencies supported at the ATMs.