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Get instant help on unauthorised transaction alert

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Report unauthorised transaction

Check frequently asked questions related to reporting of unauthorised transaction

    • If you suspect that there is an unauthorised transaction in your account, please report it to us.

      The only way anyone can access your Online Banking account is by entering your unique login ID and password. Please ensure that your login ID & password are secure and not shared with anyone.

      • Follow the below steps to block your card in case of an unauthorised transaction:
        Step 1: Log in to Online Banking or SC Mobile
        Step 2: Select “Help & Services”
        Step 3: Go to “Card Management” and select “Report Lost/Stolen Card”
        Step 4: Follow the instructions on the screen
        Step 5: Upon completion, your card will be blocked and a replacement card will be sent to your registered mailing address
      • Click here to register for Online Banking or SC Mobile.

Could not find what you are looking for ? We are here to help you.

From 1 January 2019 onwards, some of the services already available on Online Banking and SC Mobile will be chargeable if availed through branch banking or phone banking. For information, please click here

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