General terms and conditions applicable to the above Services offered by The Concierge

1. Clients may place requests for the above Services by telephone or email only (which does not include text messages).
2. Standard Chartered Bank and/or The Concierge, may at its sole discretion, withdraw any of the Services and/or to refuse to accept any requests.
3. If the Concierge is unable to deal with any request, it will inform the Client as soon as reasonably practicable.
4. Once the Client requests for any of the Services from the Concierge, it will be deemed that all details provided to The Concierge for the purpose of booking, ordering or purchasing products or services are correct and that the Client has sufficient funds to cover the cost of the product or service.
5. The Concierge and/or Standard Chartered Bank shall not be held responsible for the non-execution and/or delays resulting from any cause or event not reasonably within its control and not limited to riots, earthquake, breakdown of plant and machinery, acts of God etc.
6. The Concierge and/or Standard Chartered Bank shall have no liability to the Client for any loss, damage, costs, expenses or other claims that the Client may suffer or incur as a result of availing any of the above Services that may have been facilitated by The Concierge as a result of requests or any instructions supplied by the Client which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any Client Default.
7. Standard Chartered Bank makes no representation or warranties to the Client, express or implied, with respect to any of the Services that will be provided by the Concierge. All warranties, conditions and other terms implied by statute or common law (including but not limited to fitness of purpose or merchantability) shall be expressly disclaimed and excluded to the fullest extent permitted by law.
8. Standard Chartered Bank does not warrant the competency of the Concierge. In no event, shall Standard Chartered Bank be held liable and/or responsible in any way for any actions/inactions and/or performance of the Concierge;
9. Standard Chartered Bank does not assume any liability for (i) fraud committed by or misrepresentation by the Concierge or the Client or (ii) any information or data given by the Client or the Concierge;
10. In no event will the Concierge be liable for any indirect, incidental, compensatory or punitive damages or damages resulting from loss of profits, loss of data or business interruption arising out of the use, inability to use, or the results of use of the Services;
11. Any disputes arising out of the Services above, shall be subject to the laws of India and courts of Mumbai in India shall have the jurisdiction to resolve all disputes arising out of the Services
12. Clients need to directly bear all expenses of services availed from the concierge. Standard Chartered Bank will not be liable for any payment for Services availed by the Clients from the Concierge.

Merchant General T&Cs

• All ticket prices are per person and in GBP.
• For Wimbledon, prices are based on seating in pairs. Seating in larger groups (more than 2) for Wimbledon is subject to a surcharge.
• GST will be additional.
• Tickets are subject to availability.
• Contact SCB Priority Global Concierge to Reserve Your Grand Slam Experience