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Help Centre – Investment Fund Services

Manage your portfolio anytime as convenient and flexible as possible

Once you have applied the Investment Fund Services and registered Online Banking with us, you can start to trade online!

Important Note:

Investment Fund is an investment product and some Investment Funds would involve derivatives. The investment decision is yours but you should not invest in that investment product unless the intermediary who sells it to you has explained to you that the product is suitable for you having regard to your financial situation, investment experience and investment objectives. Standard Chartered Bank (Hong Kong) Limited provides execution-only trading service over Online Unit Trusts and shall not advise you on the merits of a transaction, nor ensure the transaction is suitable for you.

If you have any query regarding our Investment Fund Services, feel free to contact your relationship manager or call us at (852)2886-8868. Below are the frequently asked questions for your reference:

Popular Enquiries

Platform Activation related FAQs

  • Customer to use Online Unit Trusts platform must have Investment Funds account and access to Online Banking. Upon your first logon, we will require you to read through and accept the Risk Disclosure as well as Terms and Conditions.

  • When you try to place a subscription/switching order via Online Unit Trusts platform, you will be assessed by us if this particular instruction is suitable to you based on the available information provided by you to us and with reference a set of “Assessment Criteria”, such as your risk tolerance, investment objective, investment experience or knowledge, financial situation and financial needs.

  • In order for us to perform the suitability assessment during subscription/switching orders, we need to have access to and utilize your deposit related information. If you have either opt out or have not provided your consent, we will not be able to provide investment/wealth management services to you, in other words, we cannot proceed if the consent is not provided.

    Also, this particular online update on your Customer Deposit-related Information Consent is only available during the Bank’s business hours.

  • To protect client’s interest, Online Unit Trusts platform will NOT accept any subscription / switching instruction(s) under the following circumstances or for the following products:

    – Instructions for products carrying higher risks as against the Assessment Criteria (See Question 2 on the examples of Assessment Criteria).
    – Products requiring enhanced disclosures, e.g. Funds require Derivative Knowledge, SFC Unauthorised Funds.
    – Clients who are age 70 or above

    You may, however, give order instructions 1) physically at branch; and 2) after completing an enhanced order taking process with the Bank’s staff.

  • Customer Investment Profile captures your overall general attitude towards investment risks as an investor. We need you to maintain a valid profile if you want to trade via Online Unit Trusts platform. You may review and update your Customer Investment Profile through Online Banking and SC Mobile instantly.

Transaction related FAQs

  • You can place subscription, same fund house switching and redemption orders via Online Unit Trusts. For the steps to place an order, please click here to visit our demo.

  • Generally speaking, sole name account holder can place all types of orders via Online Unit Trusts, given that he/she has passed suitability assessment.

    However, there are certain restrictions for some account type:

    • Joint-name account holders are not able to place subscription, switching, and redemption order via Online UT
    • Monthly Investment Plan account holders are not able to place lump-sum subscription order via Online UT.

    Please note your trading activities at Online UT may be affected by your account status with the Bank. If you have any question assessing Online UT, please contact your Relationship Manager or our customer service hotlines for assistance.

  • On any business day, we will process the orders placed before cut off time on the same day and have the orders passed to fund houses. The cut off time for different fund houses are NOT the same, mostly at 15:00 or 15:30. Please click here to see the list.

  • While you can place your investment fund orders via our Online Unit Trusts platform which operates 24 hours a day, please note that the Bank will only process the orders on business day only. We will process the orders placed before cut off time on the same day; otherwise, on the next business day.

    Yet, even the Bank has processed the orders to fund house, the order may not be executed on the day if it is not a valid dealing day for the fund you have submitted order for. For example, a fund may not provide dealing when a market where it has significant holding on is closed for public holiday. The definition of dealing day is not the same across different funds. Please refer to the fund’s offering document before order placement.

  • Real time if you submit orders before cut off time. Or else, the debit will happen at around 10:00 a.m. on the next business day (also the transaction date as indicated on the confirmation screen).

    Please note that if we cannot debit your subscription amount on the transaction date, for example, due to insufficient settlement funds, the order will be rejected. Kindly review order status to ensure your order is placed successfully. We will inform you by written for any orders being rejected.

  • HKD1,000 per subscription or its equivalent for all funds except for Class B funds.

  • Proceeds from a sale will normally be released within 5 – 14 business days after fund house confirms the price. If the fund does not provide daily dealing, you may need to expect a longer redemption process. Please refer to the fund’s offering document for further dealing details.

  • We only accept Integrated Deposits Account and Statement Savings/ Current Account for settlement purpose. We are afraid passport saving will not be accepted.

  • This may be because the fund was not available on the Online Unit Trusts platform. For funds which require enhanced disclosures, e.g. Funds require Derivative Knowledge, SFC Unauthorised Funds, are made unavailable via Online Unit Trusts. However, you may give instruction after completing an enhanced order taking process with the Bank’s staff over the phone or meeting at branch.

  • No. Once submitted via Online Unit Trusts, the orders cannot be amended. Cancellation cannot be done online, but we will accept cancellation through Branch Sales Staff or Investment Hotline (2886 8868), of which details are displayed in Online Unit Trusts. Please ensure there is at least 30 minutes before branch cut-off. Once the deadline is passed, no cancellation requests will be handled.

Holding related FAQs

  • The average unit cost is your total investment amount divided by your holding units. Total investment amount refers to the gross amount (i.e. before fee) you have invested in the particular fund. Unit Dividend and Cash Dividend are distributions made by the fund and hence not included as investment amount.

    Please note that the figure is for reference only and may not truly reflect the average unit cost of your holding since your purchase. For any transfer in transaction, no matter it is through external or internet, the last available indicative price on or before the actual date of transfer has been adopted for calculation.

    Date Transaction type Amount Unit Total investment amount Holding
    unit cost
    1‑Aug‑12 Subscription 50,000 5000 50,000 5000 10
    1‑Sep‑12 Subscription 50,000 6000 100,000 11,000 9.0909
    1‑Oct‑12 Unit Dividend ——— 1,100 100,000 12,100 8.2645 Unit dividend is free units. Hence, total investment amt is not increased.
    1‑Nov‑12 Redemption ——— 1,100 90,909.05 11,000 8.2645 Total investment amt will be decreased by (Unit * Average unit cost). Redemption does not affect average cost.
    1‑Dec‑12 Switch-out ——— 1,000 82644,55 10,000 8.2645 Total investment amt will be decreased by (Unit * Average unit cost). Switch-out does not affect average cost.
  • Unrealised profit/loss is calculated by (The fund’s latest price – Average Unit cost) * Holding unit. The figure is for your reference only.

  • The unit price of investment fund on any business day can only be calculated after all the relevant market closure and will be announced on the next business day.

Order Status & Transaction History related FAQs

  • You can find orders not yet settled under Order Status for your tracking. Once we settle the orders, for subscription and switching, units will be allocated to your investment fund account; for redemption, proceeds will be credited to your settlement account.

    All settled orders will be displayed under Transaction History. You can retrieve transactions of up to 30 days in the past year at any one time.

Shareholder Notice Notifications related FAQs

  • You may access the shareholder notice through the document link embedded in the email, view and download the notice from the Bank’s website. The documents remain accessible via the embedded link for 1 year. You are advised to save or print a copy of the notice for future reference, and provide us your most updated email address.

  • You can request to receive shareholder notices either through email or paper documents anytime. Please contact your Relationship Manager or our customer service hotline at (852)2886-8868 for assistance. Changes will effect in 10 working days.

  • Only the shareholder notices issued by fund providers will be delivered through email. The delivery of Investment Funds Confirmation Notice of your investment fund account(s) through postage will remain unchanged. For Monthly Statement, the delivery will also remain unchanged by your prevailing preference at the Bank’s record.

  • The Bank can provide you the shareholder notices of your investment fund holdings either in paper notice or through email notification free of charge.

Trade Documents related FAQs

  • If you have previously enrolled the eStatement service, you can now access your investment fund confirmation notices on SC Mobile App or Online Banking through eAdvice Service. Otherwise, you remain to receive them in paper format.

  • You may view, access and download investment fund confirmation notice related to your investment fund account(s) through Online Banking or SC Mobile App. The documents remain accessible on Online Banking or SC Mobile App for up-to 3 months since service rollout. You are advised to save or print a copy of the notice for future reference and provide us your most updated email address.

  • You can subscribe or unsubscribe eAdvice service through SC Mobile App or Online Banking. Please click here to learn how to subscribe the service. Alternatively, you can contact your Relationship Manager or our customer service hotline at (852)2886-6028 for assistance. Changes will take effect after 1 working day.

  • No, eAdvice Service is offered to you free of charge.

Investment Fund Services – Cut Off Time Table

We will process the investment fund orders placed before cut off time on the same day and have them passed to fund houses. The cut off time for different fund houses are NOT the same, either at 15:30 or 16:00.

(The table is listed in alphabetical order.)

Aberdeen* 15:30, except for the below 2 funds at 15:00
AllianceBernstein 15:30
AllianzGI 15:00
Amundi 15:00
Baring 15:00
Blackrock 16:00
Blackstone 16:00
BNY Mellon 15:00
China AMC (Hong Kong) 15:00
China Universal AM (Hong Kong) 15:00
DWS 15:00
Eastspring Investments 15:00
Fidelity 16:00
First Sentier 15:30
Franklin Templeton 15:00
GAM 15:00
Gartmore 15:00
Goldman Sachs 15:00
GF Fund 15:00
Haitong Asset Management 15:00
Henderson 15:00
HSBC 15:00
Invesco 15:00
Ninety One 16:00
Janus 15:00
JPMorgan* 16:00, except for the below 3 funds at 15:00
Legg Mason 15:00
Lyxor 15:00
MAN 15:00
Manulife 15:00
Morgan Stanley 15:00
Neuberger Berman 16:00
Pictet 14:30
PIMCO 15:00
Principal 15:00
Schroders 15:30
Threadneedle 15:00
T. Rowe Price 16:00
Value Partners 15:30
UBS Asset Management (Hong Kong) Limited 16:00

*All Aberdeen funds’ and JPMorgan funds’ cut off time are at 15:30 and 16:00 respectively, except for the below 5 funds of which their cut off time are at 15:00.

Fund Code
Fund House
Fund Name
UT2359 Aberdeen [D] Aberdeen European Equity (GBP) (Acc)
UT1095 Aberdeen [D] Aberdeen European Smaller Companies Equity (GBP) (Acc)
UT1789 JPMorgan JPMorgan Japan Equity (USD)
UT1786 JPMorgan JPMorgan Europe Equity A (USD)(Acc)
UT1791 JPMorgan JPMorgan US Aggregate Bond A (Inc) (USD) (Yly Unit Dis)