What transactions I can place via Online Unit Trusts?
You can place subscription, same fund house switching and redemption orders via Online Unit Trusts. For the steps to place an order, please can click here to visit our demo.
What is the cut off time if I place my order through Online Unit Trusts?
On any business day, we will process the orders placed before cut off time on the same day and have the orders passed to fund houses. The cut off time for different fund houses are NOT the same, mostly at 15:00 or 15:30. Please click here to see the list.
What are the normal dealing hours?
While you can place your investment fund orders via our Online Unit Trusts platform which operates 24 hours a day, please note that the Bank will only process the orders on business day only. We will process the orders placed before cut off time on the same day; otherwise, on the next business day.
Yet, even the Bank has processed the orders to fund house, the order may not be executed on the day if it is not a valid dealing day for the fund you have submitted order for. For example, a fund may not provide dealing when a market where it has significant holding on is closed for public holiday. The definition of dealing day is not the same across different funds. Please refer to the fund’s offering document before order placement.
When will the debiting be done for subscription orders through Online Unit Trusts?
Real time if you submit orders before cut off time. Or else, the debit will happen at around 10:00 a.m. on the next business day (also the transaction date as indicated on the confirmation screen).
Please note that if we cannot debit your subscription amount on the transaction date, for example, due to insufficient settlement funds, the order will be rejected. Kindly review order status to ensure your order is placed successfully. We will inform you by written for any orders being rejected.
What is the minimum amount for each subscription?
HKD10,000 per subscription or its equivalent for all funds except for Class B funds.
How quickly can I get the proceeds after I redeem a fund?
Proceeds from a sale will normally be released within 5 – 14 business days after fund house confirms the price. If the fund does not provide daily dealing, you may need to expect a longer redemption process. Please refer to the fund’s offering document for further dealing details.
Why not all of my saving/ current accounts can be used for subscription/ redemption?
We only accept Integrated Deposits Account and Statement Savings/ Current Account for settlement purpose. We are afraid passport saving will not be accepted. For CNY/RMB denominated funds, we only accept CNY settlement accounts.
Why can’t I subscribe or switch-in some of the funds via Online Unit Trusts?
This may be because the fund was not available on the Online Unit Trusts platform. For funds which require enhanced disclosures, e.g. High Yield Bond Funds, Funds require Derivative Knowledge, SFC Unauthorised Funds, are made unavailable via Online Unit Trusts. However, you may give instruction after completing an enhanced order taking process with the Bank’s staff over the phone or meeting at branch.
Can I cancel/amend my orders?
No. Once submitted via Online Unit Trusts, the orders cannot be amended. Cancellation cannot be done online, but we will accept cancellation through Branch Sales Staff or Investment Hotline (2886 8868), of which details are displayed in Online Unit Trusts. Please ensure there is at least 30 minutes before branch cut-off. Once the deadline is passed, no cancellation requests will be handled
