faq

Investment Fund is an investment product and some Investment Funds would involve derivatives.  The investment decision is yours but you should not invest in that investment product unless the intermediary who sells it to you has explained to you that the product is suitable for you having regard to your financial situation, investment experience and investment objectives. Standard Chartered Bank (Hong Kong) Limited provides execution-only trading service over Online Unit Trusts and shall not advise you on the merits of a transaction, nor ensure the transaction is suitable for you.

We understand the need to manage your portfolio anytime. Now we enable you to trade investment funds via our Online Banking to ensure dealing with us is as convenient and flexible as possible.

Once you have applied the Investment Fund Services and registered Online Banking with us, you can start to trade online!
If you have any query regarding our Online Unit Trusts platform, feel free to contact your relationship manager or call us at 2282 3888. Below are the frequently asked questions for your reference:

Do I need to apply for Online Unit Trusts platform?
Customer to use Online Unit Trusts platform must have Investment Funds account and access to Online Banking. Upon your first logon, we will require you to read through and accept the Risk Disclosure as well as Terms and Conditions.

Upon my first time logon, it said Online Unit Trusts provides only Execution Only Services. What is Execution Only Services?
We will execute the orders in accordance with your instructions, but will NOT advise you on the merits of the transaction and is NOT obliged to whether the order is suitable to you. All decisions on whether to invest in, hold or dispose of any asset should be made by you. You can find the related terms related to our Execution Only Services at our “Investment Fund Services Terms and Conditions” clause 4.12.

What transactions I can place via Online Unit Trusts?
You can place subscription, same fund house switching and redemption orders via Online Unit Trusts. For the steps to place an order, please can click here to visit our demo.

What is the cut off time if I place my order through Online Unit Trusts? 
On any business day, we will process the orders placed before cut off time on the same day and have the orders passed to fund houses. The cut off time for different fund houses are NOT the same, mostly at 15:00 or 15:30. Please click here to see the list.

What are the normal dealing hours?
While you can place your investment fund orders via our Online Unit Trusts platform which operates 24 hours a day, please note that the Bank will only process the orders on business day only. We will process the orders placed before cut off time on the same day; otherwise, on the next business day.

Yet, even the Bank has processed the orders to fund house, the order may not be executed on the day if it is not a valid dealing day for the fund you have submitted order for. For example, a fund may not provide dealing when a market where it has significant holding on is closed for public holiday. The definition of dealing day is not the same across different funds. Please refer to the fund’s offering document before order placement.

When will the debiting be done for subscription orders through Online Unit Trusts?
Real time if you submit orders before cut off time. Or else, the debit will happen at around 10:00 a.m. on the next business day (also the transaction date as indicated on the confirmation screen).

Please note that if we cannot debit your subscription amount on the transaction date, for example, due to insufficient settlement funds, the order will be rejected. Kindly review order status to ensure your order is placed successfully. We will inform you by written for any orders being rejected.

What is the minimum amount for each subscription?
HKD10,000 per subscription or its equivalent for all funds except for Class B funds.

How quickly can I get the proceeds after I redeem a fund?
Proceeds from a sale will normally be released within 5 – 14 business days after fund house confirms the price. If the fund does not provide daily dealing, you may need to expect a longer redemption process. Please refer to the fund’s offering document for further dealing details.
Why not all of my saving/ current accounts can be used for subscription/ redemption?
We only accept Integrated Deposits Account and Statement Savings/ Current Account for settlement purpose. We are afraid passport saving will not be accepted. For CNY/RMB denominated funds, we only accept CNY settlement accounts.

How average unit cost is calculated?
The average unit cost is your total investment amount divided by your holding units. Total investment amount refers to the gross amount (i.e. before fee) you have invested in the particular fund. Unit Dividend and Cash Dividend are distributions made by the fund and hence not included as investment amount.

Please note that the figure is for reference only and may not truly reflect the average unit cost of your holding since your purchase. For any transfer in transaction, no matter it is through external or internet, the last available indicative price on or before the actual date of transfer has been adopted for calculation.

How unrealised profit/loss is calculated?
Unrealised profit/loss is calculated by (The fund’s latest price – Average Unit cost) * Holding unit. The figure is for your reference only.

Why the fund price quoted on the site is not the price of as today?
The unit price of investment fund on any business day can only be calculated after all the relevant market closure and will be announced on the next business day.
Order Status & Transaction History related

What is the difference between Order Status and Transaction History?
You can find orders not yet settled under Order Status for your tracking. Once we settle the orders, for subscription and switching, units will be allocated to your investment fund account; for redemption, proceeds will be credited to your settlement account.

All settled orders will be displayed under Transaction History. You can retrieve transactions of up to 30 days in the past year at any one time.

We will process the investment fund orders placed before cut off time on the same day and have them passed to fund houses. The cut off time for different fund houses are NOT the same, either at 15:30 or 16:00.

(The table is listed in alphabetical order.)

*All Aberdeen funds’ and JPMorgan funds’ cut off time are at 15:30 and 16:00 respectively, except for the below 5 funds of which their cut off time are at 15:00.