Need for KYC update due to change in address / mobile number / email id

As part of our commitment to ensuring the security and integrity of our banking services, we urge all our customers to keep their Know Your Customer (KYC) information up to date. KYC is a critical process that helps us verify the identity of our customers, ensuring a safe and secure banking environment for everyone. Updating your Know Your Customer (KYC) information is important for maintaining uninterrupted access to financial services, as non-compliance can lead to account restrictions.

When is the customer required to update his KYC:

You should update your KYC information whenever there is a change in :

Address: If you have moved to a new residence or a new office and you wish to update your mailing address details.

Mobile Number: If your registered mobile number becomes inactive or you have changed your registered / primary number.

Email ID: If you have changed/updated your Email ID.

Name / Other KYC / Client Tax related changes: If there are changes to your name or to other KYC details requiring updation like Father / Spouse / Mother Name / Nationality / Place or Country of Birth / Tax Resident Country / TIN number, etc.

Periodic Updation: Customers must periodically update their KYC records/ documents with the Bank to maintain compliance and continue accessing banking services without interruption.

Benefits of updating KYC:

Uninterrupted Banking Services: If your KYC is outdated or incomplete, the bank may restrict or temporarily place a hold on your account, preventing financial transactions or new investments.

Enhanced Security and Fraud Prevention: Updated contact details ( like your phone number, email id or address) ensure you receive timely alerts for transactions and helps the bank to verify your identity in case of any suspicious or fraudulent activity.

Ensures Regulatory Compliance: Regularly updating your records helps in complying  with the regulatory requirement set by the Reserve Bank of India

What documents are required to update KYC:

To update your KYC details, you will need to provide the following documents:

Identity Proof: Aadhaar Card, Passport, Voter ID, Driving License, NREGA Job Card, National Population Registry letter (any one)

Address Proof: Aadhaar Card, Passport, Voter ID, Driving License, NREGA Job Card , National Population Registry letter (NR clients can reach out Bank/ RM for further details)

Additional Documents (if applicable) – Passport sized recent photograph, Income proof etc

Which are the channels which the customer can use to update these details:

To update your KYC details, you may:

Visit Your Nearest Branch: Bring along the necessary documents that reflect your updated information including documents mentioned above.

Online Update: Log in to your online banking account, navigate to the Update profile Details section, and upload the required details. (Wherever applicable)

Contact Customer Service: Reach out to our customer service team via phone or email for assistance for further guidance on updating your KYC information.

Keeping your KYC information updated is crucial for maintaining the security and efficiency of your banking services.