RBI launched the Nationwide Intensive Awareness Campaign to enhance the level of financial education and awareness amongst the customers on financial customers rights & complaint redressal mechanism like Internal Grievances Redress (IGR) as well as Alternative Grievance Redress (AGR) mechanism of RBI.
Grievance Redressal
If you have a complaint that you would like to submit to the Bank for resolution, please click here for more details.
Reserve Bank- Integrated Ombudsman Scheme If you are still not satisfied with the response or have not received a response from the Bank within a month, then you can file a complaint with the Integrated Ombudsman. To know more about the Reserve Bank- Integrated Ombudsman Scheme, click here.
Customer Awareness
While the digital technology has made our lives easier and more convenient, it has also made it easier for the fraudsters to trick and cheat us. Learn more about such fraud, and how you can stay safe by being vigilant.
