Update your TNB bill account number

Kindly use new TNB bill account number (12 digits) for any bill payments/JomPAY to TNB. The old TNB bill account number (14 digits) will no longer be valid after 19 October 2016. Please delete your current “Schedule TNB transaction and TNB Payee” and thereafter re-create your “Schedule TNB transaction and TNB Payee” using your new TNB bill account number to avoid any payment interruption.

Steps to delete scheduled payee in Online Banking

Log in to Online Banking
Click Payments / Transfers History
Click Delete at TNB scheduled transaction
Confirm delete scheduled payment
Click 3^rd Party Funds Transfer /Bill Payment or JomPAY
Find TNB with old bill account number and click remove.

Steps to add new bill payee (Online Banking – Bills Payment)

Click Payments and Transfers
Click 3rd Party Funds Transfer / Bills Payment
Click Add a new bill payment payee
Select TNB payee
Key in new 12 digit TNB Account number
Confirm the payment
If scheduled transfer / payment, tick recurring and set your preferred scheduled details

Steps to add new bill payee (Online Banking – JomPAY Bills Payment)

Log in to Online Banking
Click Payments and Transfers
Click JomPAY bills payment
You may add favourite JomPAY payee or choose for open JomPAY payment
Key in TNB Biller Code, Ref 1 and Ref 2 using new 12 digit TNB bill account number
Confirm the payment

When will this new TNB bill account number take effect?
TNB has been accepting payments using the new 12 digits TNB bill account number since 20 July 2016. Please note after 19 October 2016, any payments made using the old TNB bill account number will no longer be accepted and processed. Please delete your current “Schedule TNB transaction and TNB Payee” and thereafter re-create your “Schedule TNB transaction and TNB Payee” using your new TNB bill account number to avoid any payment interruption.
Can I just edit my existing bill payee and change to new TNB bill account number in Online Banking?
No sir/madam. To use new TNB bill account number, you will need to delete and re-create your schedule transaction and TNB payee through Online Banking.

Refer attached Online bill payment and JomPAY steps to remove schedule payment and add new payee using to create new TNB bill account number.

Please click here to view more details
What are the impacts to Online Banking transactions and what actions required?
These new 12 digits TNB bill account number will impact the following Online Banking Transaction Types.
- Add New Bill Payee – Customer to use new TNB bill account number to add new TNB payee
- New Schedule Payment – Customer to use new TNB bill account number to make schedule payment.
- Existing TNB Payee List – Transactions by existing TNB payee using old TNB bill account number will not be processed after 19 October 2016.
- Existing Schedule Payment – Customer to make new schedule payment using new TNB bill account number as the old TNB bill account number will no longer be valid after 19 October 2016.
What happens to my existing TNB payee if I forget to create new payment using new TNB bill account number on/after 20 July 2016?
TNB will still accept your payment. However, your TNB existing payee with old TNB bill account number will be rejected after 19 October 2016.
I have previously setup Scheduled Transactions using TNB bill old account number. Do I need to set up new Scheduled Transactions?
TNB will still accept your payment. However, your TNB existing payee with old TNB bill account number will be rejected after 19 October 2016.

I have previously setup Scheduled Transactions using TNB bill old account number. Do I need to set up new Scheduled Transactions?
Yes. Your Scheduled Transactions using old TNB bill account number is no longer valid after 19 October 2016. Please setup your new Scheduled Transaction by adding new online bill payment and set your preferred schedule transaction.
How do I obtain new TNB bill account number?
You may check your new bill account number from the TNB bill. Alternatively, please contact TNB customer service at 1 300 88 5454 for more information.

Disclaimer

Update your TNB bill account number

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