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Important Information

Update your TNB bill account number

Kindly use new TNB bill account number (12 digits) for any bill payments/JomPAY to TNB. The old TNB bill account number (14 digits) will no longer be valid after 19 October 2016. Please delete your current “Schedule TNB transaction and TNB Payee” and thereafter re-create your “Schedule TNB transaction and TNB Payee” using your new TNB bill account number to avoid any payment interruption.

Steps to delete scheduled payee in Online Banking

  • Log in to Online Banking
  • Click Payments / Transfers History
  • Click Delete at TNB scheduled transaction
  • Confirm delete scheduled payment
  • Click 3rd Party Funds Transfer /Bill Payment or JomPAY
  • Find TNB with old bill account number and click remove.

Steps to add new bill payee (Online Banking – Bills Payment)

  • Click Payments and Transfers
  • Click 3rd Party Funds Transfer / Bills Payment
  • Click Add a new bill payment payee
  • Select TNB payee
  • Key in new 12 digit TNB Account number
  • Confirm the payment
  • If scheduled transfer / payment, tick recurring and set your preferred scheduled details

Steps to add new bill payee (Online Banking – JomPAY Bills Payment)

  • Log in to Online Banking
  • Click Payments and Transfers
  • Click JomPAY bills payment
  • You may add favourite JomPAY payee or choose for open JomPAY payment
  • Key in TNB Biller Code, Ref 1 and Ref 2 using new 12 digit TNB bill account number
  • Confirm the payment

FAQs