Banking Service as an SCB Customer
Cash deposit and Withdrawal at any of our Agent locations
Funds Transfer to any other Bank account and mobile money wallets
Deposit cash into an SCB account at any agent location
Withdraw cash securely at any agent location using your Bank card
Transfer funds to any Bank or mobile wallet securely
You can deposit up to N75,000 per transaction and withdraw up to N20,000 per transaction at any time at the Agent locations.
Enjoy Zero % Charges on any Transaction as an SCB customer at any Agent Location
Visa, Mastercard and cards accepted at all Agent location
1. What is agency banking?
Agency Banking is an arrangement that allows retail outlets serve as representative of Standard Chartered Bank to offer basic banking services to customers as defined by agency banking guidelines.
2.Where can I conduct agent banking transactions?
You can perform your agent banking transactions at any approved Standard Chartered Bank Agent with the SCB Agent Banking logo nationwide.
3.What is SANEF
The Shared Agent Network Expansion Facility is an initiative of the Central Bank of Nigeria (CBN) supported by Deposit Money Banks (DMBs), Nigeria Inter-Bank Settlement systems (NIBSS) and Licensed Mobile Money Operators / Shared Agent. You can access agent banking service at any Standard Chartered Bank agent locations or registered Agents with SANEF logo.
4.Where do I find the Standard Chartered Bank approved agents?
The approved Standard Chartered agents can be found at the locations below.
AGENT OUTLET NAME
PHYSICAL OUTLET ADDRESS
|1||Petrocam Filling Station||By Elf-Bus stop, Along Lagos-Epe Road, Lekki Lagos|
|2||Petrocam Filling Station||Along LASU/IGANDO Road, Idowu Egba, Igando Alimosho LGA Lagos|
|3||Petrocam Filling Station||Orheptal Bus stop, Along Lasu-Igando Road, Lagos|
|4||Petrocam Filling Station||By Ile-Epo Bus-Stop, Egbe Road, Ejigbo, Lagos.|
|5||Petrocam Filling Station||By Alhaji Kudirat Adenekan (now Canoe Road), Omoyele close, Oke-Afa, Lagos.|
|6||Petrocam Filling Station||Olokonla Along Lagos-Epe Road, Adjacent Lagos Business School, Sango-Tedo Lagos.|
|7||Petrocam Filling Station||By Abulado bus-stop, Along Badagry Express way, along Old Ojo Road, Festac Lagos.|
|8||Petrocam Filling Station||By Oreta Junction, Lagos-Epe Road, Lagos|
|9||Petrocam Filling Station||By Lagos-Abeokuta Road, By Pleasure Bus-stop Oke-Ado, Lagos.|
|10||Petrocam Filling Station||By Amule Bus-stop, Ayobo Road, Ayobo Lagos.|
|11||Petrocam Filling Station||Along Gaskiya Road, Ijora Badia, Lagos|
|12||Petrocam Filling Station||Along Oshodi-Mile 2 Express Way, Itire Mushin L.G.A Lagos|
More locations coming soon
5.What types of transactions can I perform?
Whether as a Standard Charted Bank Nigeria customer or other bank in Nigeria customer, you can conduct the following;
6.In which currency can I transact?
You will only be allowed to perform cash withdrawal and cash deposit transactions in Nigerian Naira.
7.What do I need to perform cash deposit and cash withdrawal transactions?
To conduct a cash deposit transaction, you (customer) will need the following:
To conduct a cash withdrawal, you (customer) will need the following:
8.Are there any charges for conducting transactions?
As a Standard Chartered Bank Nigeria Customer, cash deposit and withdrawal transaction are free of charge. But as a customer of other Banks, cash deposit and withdrawal transaction fee will be charged as indicated below:
AGENT BANKING SERVICES: APPLICABLE FEES AND CHARGES TO CUSTOMERS
|Standard Chartered Customers|
|Deposit / Cash-In Into Stan Chart Account||N100 to N75,000||Free|
|Withdrawal / Cash-Out from Stan Chart Account||N100 to N20,000||Free|
|Other Bank’s Customers|
|Deposit / Cash-In Into Other Bank Account||N100 to N3,999||N50 flat|
|Deposit / Cash-In Into Other Bank Account||N4,000 to N75,000||1.5% of Amount|
|Withdrawal / Cash-Out from Other Bank Account||N100 to N5,999||N50 flat|
|Withdrawal / Cash-Out from Other Bank Account||N6,000 to N20,000||1.0% of Amount|
9.How will the charges be taken?
Charges will be advised upfront by the Agent in line with the approved tariff displayed at the Agent outlet. The charge will be paid by the customer in addition to the transaction amount.
10.Are the transactions real time?
Yes, both cash deposit and cash withdrawal transactions are real time.
11.How will I know the transaction has been completed?
12.Can I do a transaction on Sundays and public holidays?
Yes, you (customer) can conduct the transaction on Sundays and public holidays depending on the agent’s locations operating days and hours.
13.In case the transaction is rejected or failed, how will I know?
In case the transaction is rejected or fails, the agent will provide you (customer) a receipt.
14.How will the transaction show in my bank statement?
Any cash deposit or cash withdrawal transaction done via agent banking will show with a narration of AGBK cash deposit/ AGBK cash withdrawal narration along with the agent name.
15.What should I do if I suspect there are unauthorised transactions on my account?
If you suspect any unauthorised transactions on your account, please report this to our Contact Centre if you are a Standard Chartered Bank customer. But to your Bank Contact centre if you are a customer of another Bank. Provide details such as:
16.What should I do if there is disputed transaction?
If there is a disputed transaction on your account, kindly report details of disputed transactions on your SC Mobile app or iBanking > Inbox > Compose with the details listed below. You may also notify the contact centre.
Please Account holders of other Banks are required to log a complaint/report with their Bank
Note: Disputed scenarios can be any of the following;
You should call the Standard Chartered Bank 24-hour call contact centre and provide the transaction details/ date and the transaction receipt for the team to investigate.
If you require further assistance, please email us on firstname.lastname@example.org or call our 24-hour toll free contact centre line 0800 123 5000 and 01 2704611-4
17. What should I do to become a Standard Chartered Bank Approved Agent
Existing business or corporate clients of Standard Chartered Bank with retail outlets can contact their Relationship Manager on how to become an authorised agent banking partner.
Interested businesses and potential agent banking partners can contact us via email@example.com
Alternatively, please drop us an email and we will contact you soon.Email Us
Visit the branch that is nearest to you.Find a Branch