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Accounts & Deposits

Find information about Accounts & Deposits topics here

eStatements FAQs

An eStatement is an electronic version of a customer’s account activity over a period of time.
All bank customers qualify.
No, this service is absolutely free. However, you will be charged for paper statements requested via the branch, call centre or through mBanking.
No. Once registered for eStatements, you will only receive your statements via email.
You can receive your statements daily, weekly, monthly or quarterly, depending on what you specify on the subscription form.
Yes. You can receive your eStatements on multiple addresses. Simply register the email addresses that you will want your eStatements to be sent to.

Digital Banking

Find all the relevant information about your Digital Banking

  • Online Banking
  • Standard Chartered Mobile Key
If you hold any (or a combination) of the following products from Standard Chartered, you can register for the service for free:
  • Savings Account
  • Current Account
  • Credit Card
Call our 24-hour contact centre on 01 2704611-4 today to register for online banking.
No, the service is absolutely free with no extra charges.
We have adopted comprehensive security measures to safeguard your use of Online Banking.
  • Customer Authentication with Login ID and Password – You must enter the unique Login ID and Password to access Online Banking. All information transmitted through the Internet, including your Login ID, Password, your account information and your transaction details, from the moment you log in to the time you log out, are protected by strong end-to-end 128-bit SSL encryption; i.e. from your PC browser to the bank’s system.
  • Automatic Logout – To prevent unauthorised access via your PC while it is unattended, we have implemented a time-out feature. Your login session of Online Banking will be terminated if the browser is left idle for a while.
  • Last Login Date and Time indicated – Your last login date and time are provided in your first screen for your verification. The system does not allow simultaneous or multiple log in. The bank always considers security to be of utmost importance. We have adopted very high standards and tight control in managing our computer systems and networks.
  • Data Privacy – We endeavour to meet internationally recognised standards of personal data privacy protection. Click here to read the Data Privacy Policy.
It’s easy to apply for, easy to use. And best of all, it’s FREE!!
  • It’s your own bank – You have instant access to real time information on your banking and credit card accounts. You can also access information on a full range of our products and services at the click of a mouse.
  • It’s safe & easy – Using your unique login ID and confidential password, you can now bank with confidence, knowing that your transactions remain safe. With our simple and easy to use navigational toolbars, you can browse the site with ease.
  • It’s fast – It takes only a few seconds or even less to get updated account information or to complete a banking transaction – leaving you more time to do other things that matter to you.
  • It’s convenient – You can perform secure online banking right from the comfort of your home or office through the internet.
  • It’s open 24 hours – With Online Banking, you can access your accounts day and night – no need to wait for your monthly account statements or limit your banking to branch timings. You can even access it on bank holidays in effect 365 days a year.
  • Worldwide access – As long as you can access the internet, you can access your Standard Chartered Bank accounts anywhere in the world, except from Cuba, North Korea, Iran, Sudan and Syria.
  • No special software is required – You don’t need to purchase any special software. As long as you have a PC with the minimum configuration for Internet browsing/surfing, you are ready to start.
  • Wide range of services are offered – Our wide range of online banking services will help you better manage your finances. Moreover, we will progressively add more services for your convenience, so remember to let us know what else you would like.
The Standard Chartered Mobile Key is a virtual security token embedded in your Standard Chartered Mobile app which will enable you to authenticate your mobile or online banking login and transactions through your mobile device.
Seamless: You will no longer need to key in SMS OTPs or use a physical hard token security device to authenticate your banking transactions. Secure: When you perform sensitive activities such as adding a new payee, Standard Chartered Mobile Key digitally signs these transactions, adding a layer of security on top of the transaction. Anywhere: Standard Chartered Mobile Key works even when you do not have data or mobile network connectivity. You can still generate your OTP and do transaction signing in offline mode.
The Standard Chartered Mobile Key comes with enhanced encryption capabilities which improves the overall security of your mobile app. It will also help you to securely authenticate your logins and transactions on both Online Banking and the Standard Chartered Mobile app.
Yes, you will be required to register for the Standard Chartered Mobile Key when you upgrade or download the new SC Mobile App. The SC Mobile Key will be required to perform sensitive online or mobile banking activities that require transaction authentication. These transactions include:
  1. Adding a new beneficiary;
  2. Transferring funds
  3. Making bills payment
and much more…
There are 2 ways to register. 1. Standard Chartered Mobile Key Introduction Screen
  • Log in to the Standard Chartered Mobile app
  • You should see an introduction screen for Standard Chartered Mobile Key
  • Click on ‘Register Now’ and follow the on-screen instructions to complete registration
2. Post-login menu
  • Log in to the Standard Chartered Mobile app
  • Click on the menu icon located on the top left of the screen
  • Click on ‘Settings’
  • Click on ‘Standard Chartered Mobile Key’
  • Click on ‘Register Now’ and follow the on-screen instructions to complete registration
Yes, you will receive both SMS and email alerts after registration.
The PIN provides an additional layer of security in authenticating sensitive transactions such as adding a new payee and updating personal particulars via online or mobile banking.
You can change your PIN by logging in to the Standard Chartered Mobile app.
  1. Go to ‘Settings’ and select ‘SC Mobile Key’.
  2. Click on ‘Change PIN for SC Mobile Key’.
  3. Follow the on-screen instructions to change your PIN.
Your PIN change is immediate.
You can change your PIN by logging in to the Standard Chartered Mobile app.
  1. Go to ‘Settings’ and select ‘SC Mobile Key’
  2. Click on ‘Change PIN for SC Mobile Key’
  3. Select ‘Forgot PIN’ and follow the on-screen instructions to reset your PIN
Your PIN change is immediate.
When you log in to the Standard Chartered Mobile app, you will be prompted to re-register for Standard Chartered Mobile Key. Follow the on-screen instructions to complete registration for Standard Chartered Mobile Key and resume using Online Banking and/or the Standard Chartered Mobile app.
The Standard Chartered Mobile app is supported on Apple iPhones with iOS 9 and above and smartphones with Android 5.0 and above.
For your security, you are only allowed to set up Standard Chartered Mobile Key on one mobile device. When you register for Standard Chartered Mobile Key on a new mobile device, this will automatically disable Standard Chartered Mobile Key on the previous device.
Yes, you may log in using a second device without registering for Standard Chartered Mobile Key on the second device. You can authenticate your login/transaction by approving the Push Notification sent to the mobile device that is registered for Standard Chartered Mobile Key.
Please download the Standard Chartered Mobile app on your new device and re-register for the Standard Chartered Mobile Key. This will immediately disable the Standard Chartered Mobile Key from the previous device that you have lost. For immediate assistance, please call our 24-hour Client Contact Centre at +2341 2704611-4 or +23480 01235000 (toll free) or alternatively, visit any Standard Chartered branch.
Standard Chartered Mobile Key can still work even when you do not have data or mobile network connectivity. You can generate an offline PIN to authenticate your logins and transactions on Online Banking. While logging in/performing a transaction – when prompted to authenticate using Standard Chartered Mobile Key,
  • On the Online Banking screen, click “Generate an Offline PIN” located at the bottom of the screen
  • Open the Standard Chartered Mobile app on your device that is registered for the Standard Chartered Mobile Key
  • From the Welcome screen, click on the menu icon located on the top left of the screen – You do not need to log in
  • Select ‘Offline PIN’
  • Depending on your transaction type, select either ‘Generate Offline PIN for Login’ or ‘Generate Offline PIN for Transactions’
  • You are required to key in your 6-digit PIN to retrieve the offline PIN for authentication
Your hardware token will cease to function if you are registered for Standard Chartered Mobile Key. If you wish to perform sensitive online or mobile banking activities, kindly ensure that you are registered for Standard Chartered Mobile Key to authenticate transactions.

Cards

Find all the relevant information about your Standard Chartered Credit or Debit Card

Credit Cards FAQs

Your credit card limit is the maximum amount which is made available on your credit card for your use. This limit is preapproved based on your income and satisfactory credit bureau report.
Your card is automatically enabled for ATM and Point Of Sale (POS). Online (eCommerce) transactions will only be enabled upon a client’s request for transactions on Local sites. Your card will not be enabled for online transactions on foreign sites.
Credit cards are currently not enabled for international use via ATM, Point Of Sale (POS) or online.
There is no charge for withdrawal of cash via the ATM, however, interest on cash advance is charged at 4% of amount withdrawn from the date of withdrawal until the amount is fully settled. You will find the Terms And Conditions on our website.
Just complete our limit/billing cycle change form and send same to your branch with preferred dates. We will then let you know within 24 hours if we can change the dates, or not. More information on salary payment date may be required from you to change billing cycle.
You’ll get your statement twenty days before your payment is due. When you get your statement, please make sure you pay in time for your payment to reach us on or before the due date.
You can pay your bill in a range of ways including: Online Banking You can pay your bill by transferring funds from your current/savings account on online banking/ SC Mobile platforms to your credit card account. When making a payment from Standard Chartered Bank online;
  • Select ‘Credit Card Payment’ under ‘Payments’ in the main menu.
  • Select account from which payment will be made.
  • Select active card.
  • Select payment type –One time or recurring.
  • Select payment amount – statement balance due/Minimum due /Others.
  • Select date.
  • Click next.
By Standing Instruction (SI) This is automatically set up when your card was issued. There are two SI payment options: the minimum amount due, the total amount due (subject to minimum payment requirements of ₦5,000) unsecured. All that we require is for you to receive your salaries and allowances through Standard Chartered Bank throughout the period of the loan.
If you choose to make an additional payment against a fixed payment, the fixed amount will still be taken in full. But if you make an additional payment against a minimum payment, then your payment will go down by that amount. The minimum payment is really a safety net to ensure you don’t incur late payment charges. Ideally, you should still make additional payments by other means rather than sticking to the minimum each month. If you make an additional payment, then the payment will be reduced by the amount of the additional payment. Please note that any additional payment made within 3 working days prior to your payment due date will not affect your SI amount as the request will already have been sent.
  • On your account you have a total cash withdrawal limit of 50% of your approved credit limit and a daily cash withdrawal limit
  • The daily cash withdrawal limit is ₦150,000
  • Your total and daily cash withdrawal limit is displayed on your statement
The date your payment is due is printed on your monthly statement. The standing Instruction set up on your account will run on the due date. In case you want to make additional payment, please allow 3 working days for us to receive and process your payment.
If you notice any inconsistency in your bill, kindly send an email to clientcare.ng@sc.com or call our 24-hour Client Careline +234 1 2704611-4. Toll-free number 0800 001 2345, for it to be investigated and resolved.
If you’ve made a transaction and it appears on your statement twice or more, you can either visit any nearby branch to complete a dispute/charge back form or call our 24-hour Client care line on +234 1 2704611-4. Toll-free number 0800 001 2345, for it to be investigated and resolved.
You will receive your statement on your billing date once a month (as long as you have a balance). You will receive your eStatement in your email address with the bank from Global.E-Statement-MESA@sc.com.
Each month you get a statement telling you of your full outstanding balance (everything you have spent plus any interest and charges) and the amount of your minimum payment. You can pay any amount between this minimum payment and your full outstanding balance.
Your card will be stopped from further transactions for any of these situations and charged 1% flat of the due amount.
If your card is over limit as a result of decline in your financial status, you are required to immediately pay the difference; otherwise your next repayment would be 10% of total amount outstanding, instead of 1% minimum amount due.
You can get up to 50 days interest-free on purchases, if you pay off your balance (made on Point Of Sale (POS) or Online) in full each month and spend happen on first day of the cycle.
Note that we charge interest on cash transactions at a daily rate, it means that you can’t avoid interest charges on withdrawing cash. We’ll still charge cash interest on a cash transaction from a previous month if your payments have not been enough to cover the amount of cash that you withdrew plus the interest and fee apportioned to it. You’ll also need to take into account any other transactions you have made i.e. purchases. There may also be interest due for the time between your last statement being produced and the date you received your payment.
Standard Chartered Bank has four Billing cycles.
Start End Payment
5th 5th 25th
10th 10th 30th
15th 15th 5th
31st 31st 20th
Minimum amount due is the amount which you pay to avoid late payment fee. Remember, you will still be charged interest on the remaining unpaid amount. Just that late fee won’t be applied. Total amount due is the total money you owe.
The statement date on your statement cycle is usually the same day as the last day of the billing period. This is the date your bill is actually issued, and your bill will be due twenty days after that. The statement date and the payment due date are not the same.
Payment due dates: Payment is due on either 25th/30th/5th/20th of each month depending on the billing cycle set up for client.
A billing cycle is recurring and is most often set to repeat on a monthly basis. For example, you may get your credit card bill on the fifth day of the month for payment or purchases done from the fifth of the previous month.
Chargeback is a way of getting your money back if things go wrong on your credit card purchases.
You can increase your credit card limit by completing our Limit/Billing Cycle change form and submitting it at the branch. Please note that you can only qualify if:
  • Your Credit Card is active
  • Up to nine months of issuance
  • With at least one transaction in the last three months
  • Current utilization≤ 80%
  • Repayment ratio over three months period should be ≥ 20%
  • Satisfactory bureau report
Yes. Your credit limit can be downgraded if a serious deterioration in your credit behaviour is noticed.
A grace period is the period of time a credit card gives you to pay amount due, without having to pay interest on the new balance. The grace period runs from the end of a billing cycle to the next payment due date i.e.
SCB Grace Period SCB Grace Period
5th 25th
10th 30th
15th 5th
31st 20th
You are allowed to switch On/Off eCommerce functionality on your card by calling contact centre on +234 1 270 4611-4, 0800 001 2345 and request for switch on/off of this service. However, you will be unable to use card for online transactions when this functionality is switched off.
Supplementary cards is a privilege offered to the spouse, parents or children of the primary credit card holder.
A primary card holder can give cards to their spouse, parents, children or other loved ones.
A primary card holder can request for a maximum of 5 credit cards per principal card.
The limit of the supplementary card is determined by the primary card holder, but this limit will be a part of the maximum limit the primary card holder can get.
The minimum age limit for a supplementary card holder is 18 years.
The primary card holder will need to complete the supplementary card form for each supplementary card holder. Form can be downloaded from our website. The primary card holder can also speak with their Relationship Manager.
Yes. All supplementary card holders will be eligible for exclusive offers and discounts available at partnering Visa Merchant locations locally.

Debit Cards FAQs

Visa debit card is an internationally accepted Visa ATM / Debit Card that is linked to your Standard Chartered Bank account, allowing spending on shopping outlets, online and cash withdrawals at ATMs.
The validity period of the card is 5 years from the date of issue.
You can apply for your free debit card on our mobile app and get it delivered to you free of charge.
Please log on to your SC mobile or online banking platform to request for another card.
Your card is not enabled for online (e-commerce) transactions by default. You are required to call our contact centre on 0800 123 5000 (toll free) or +234 1 270 4611-4 to switch on this service.
Please visit our page for current fees and charges on debit cards.
Yes, Joint account holders can each have Visa Debit card provided the joint account can be operated singly.
You can avail an array of financial services at Standard Chartered ATM sites with your Standard Chartered Bank Visa debit card.
  • Balance enquiry
  • Mini-statement requests
  • PIN change
  • Cash withdrawals
  • Deposit cash (Naira only)
Yes, you can use your Visa debit card for cash withdrawal on any bank’s ATM in Nigeria (free of charge).
Card activation via SC mobile / online banking
  • Log into your account and click on ‘Help and Services’/Service Request
  • Click ‘Card Activation/Debit ATM Card Pin change and select the card to activate
  • Enter 4-digit PIN you want to use with card, then confirm
  • Enter the OTP sent to you through SMS
  • Your PIN is now set up and your card is ready to use
Card activation via ATM
  • Call contact centre on 0800 123 5000 (toll free) or +234 1 270 4611-4 to activate card
  • Insert new card into Standard Chartered Bank ATM
  • Enter any 4-digit PIN as initial PIN
  • Select change PIN
  • Enter 4-digit PIN you want to use with card, then confirm
  • Log in to Standard Chartered Bank mobile app
  • Select Service Request
  • Click Card Management
  • Select Debit/ATM Card PIN change
  • Select your card
  • Enter your new 4-digit PIN, then confirm PIN
  • Click Next
  • Enter the OTP sent to you through SMS
SC Mobile App
  • Login to SC Mobile App
  • Tap Menu (top left), Inbox
  • Click Secure Mail, New Message (top right)
  • Under category, select Card Complaints
  • Input Subject
  • In message, please provide details of the dispute transaction or dispense error such as card number (e.g. 123456******5324), transaction date/time, amount, merchant or Bank name, ATM location, etc and Send
iBanking Online
  • Login to iBanking at sc.com/ng
  • Tap your Account Name (top left)
  • Select Compose Mail
  • Under category, select Card Complaints
  • Input Subject
  • In message, please provide details of the dispute transaction or dispense error such as card number (e.g. 123456******5324), transaction date/time, amount, merchant or Bank name, ATM location, etc and Send
Security of your PIN: – Your PIN should be confidential and known to you only. For Security reasons DO NOT write your PIN on your card and or any item in your wallet or purse or any item liable to be lost and stolen simultaneously with your card. The security of your Card & PIN is extremely important. If you fail to observe these security requirements you will be liable for any unauthorised use and any loss involved.
If you suspect your card has been stolen or if you happen to lose your card, you need to report the loss or theft by calling our 24/7 Contact Centre 0800 123 5000 (toll free) or +234 1 270 4611-4.
You can stop the usage of your card for online (e-commerce transactions) by calling our contact centre on +234 1 270 4611-4. However, you will be unable to use the debit card for online transactions (e-commerce) when switched off.

Loans & Mortgages

Find information about Loans & Mortgages topics here

  • FAQs
  • TOOLS

Personal Loan

The following documents are required:
  • Signed application form
  • Bank statements for the last 3 months
  • Pay slips for the last 3 months
  • Copy of driver’s license, international passport, national ID or voter’s card
  • Copy of company or staff ID card
  • Marriage or birth certificate (where applicable)
  • Letter of Awareness from employer to domicile your salary with Standard Chartered Bank
  • Important Information Documents (IID)
You can borrow up to NGN 10 m depending on the organisation you work for and your income. You will be advised at the time of application.
You have up to 60 months to repay the loan depending on the organisation you work for and your income. You will be advised at the time of application.
Yes. We require you to domicile your salaries and allowances with the bank. You will be required to instruct your employer to do so and your employer must confirm this in writing.
In order to qualify, you must earn a minimum of ₦50,000 if you work for a private organization or a Government agency or parastatal. You must also be a permanent and confirmed employee of the organisation.
Yes. In order to do this, you will go through the normal application process. In addition, we require a letter from the Bank where your loan is stating the outstanding balance of your loan that is required to be settled. Standard Chartered Bank will pay this amount directly to the Bank from the proceeds of your new loan.
This loan is unsecured. All that we require is for you to receive your salaries and allowances through Standard Chartered Bank throughout the period of the loan.
Yes. This can be done 6 months from the date you took the initial loan. However, if you get a pay rise, you can also apply for a Top up immediately. A good repayment history is also required and we can work with you on this.
Yes, you can pay down your loan before maturity.
Yes. This is an all-purpose loan and can be used for any purpose of your choice.

Mortgage

Standard Chartered currently offers mortgages for the purchase of already completed residential properties only.
We currently finance the purchase of residential property in Lagos, Abuja, Ibadan, Ogun and Port Harcourt.
We accept the following proof of ownership:
  • A government issued Certificate of Ownership
  • A registered Deed of Assignment, Sublease or Conveyance
The minimum loan amount we offer is ₦6mn for a minimum of 5 years.
Equity contribution refers to the part of the purchase value of the property the buyer must provide. It is currently a minimum of 20% of the value of the property being purchased i.e. for a property worth NGN 10 mn, the buyer must provide a minimum of NGN 2 mn and the bank provides NGN 8 mn. Conversely, loan to value refers to the portion the bank finances that are up to a maximum of 80% of the market value of the property.
Perfection fees are the fees paid to the government for the transfer of ownership of title from the original owner to the customer and also the registration of Legal Mortgage to note the Bank’s interest. Yes, you will be required to pay these fees upfront as it is a condition precedent to drawdown of the mortgage facility.
Interest is calculated as a percentage of the principal amount outstanding on a daily basis i.e. on a reducing balance basis. The interest component of your monthly repayments is therefore larger at the start of the loan and reduces progressively over the life of the loan.
The interest rate for our mortgage is floating in line with prevailing market conditions.
Minimum you must earn to qualify for a mortgage is ₦300,000.
EMI refers to equated monthly instalments. It is computed using a formula which spreads interest and principal repayments into equal monthly amounts over the tenure of the loan.
DBR refers to your debt burden ratio. This is the percentage of your monthly net income (after tax and other deductions) which we would permit you to use to service your mortgage facility.
Yes you can. However, we will still require that you make monthly repayments of interest and principal (EMI).
Yes you can.
Yes, as long as you are less than 60 years of age and the tenure of the loan you can take will expire before you clock 60 years. Our mortgage facilities are provided to individuals who are 21 years and above and under 60 years at maturity of the loan.
Yes we can, if you are confirmed on the new job or you have a total of 7 years work experience including the time you have spent at your new job.

Investments

Find all the relevant information about your Investments

Introduction To Mutual Funds

A Mutual Fund (also known as a unit fund) is made up of money pooled from multiple investors to purchase securities. It is managed by professional Investment Managers to meet an investment objective. Investors own units (or shares) which represent a part of the Mutual Fund’s portfolio holdings. Mutual funds invest in stocks, bonds or other securities according to each fund’s objective.
The Mutual Fund is managed by a group of professional Fund Managers guided by an investment philosophy laid out in the fund prospectus (A document detailing the investment objectives and strategies of a particular fund as well as the fund’s past performance, managers and financial information). The Fund Manager makes decisions on what and when to buy and sell assets.

Why Invest In Mutual Funds?

While diversification is important in your investments, individual investors sometimes face the challenge of high minimum investment amounts when trying to do so across multiple asset classes. Buying units in a Mutual Fund is an easy way to diversify your investments across various asset classes, geographies and strategies. This way you will not have ‘all your eggs in one basket’.
Mutual Funds invest money pooled together from multiple investors. This allows to achieve diversification with lower investment amounts. With very small amounts, you can buy into a very large Mutual Fund.
Most Mutual Funds offer daily subscriptions and redemptions, thereby providing easy access to your funds.
Different investors have different goals. Mutual Funds offer a wide array of strategies that can cater to different investors allowing them to achieve their personal financial goals.

Disclaimer

This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/ng and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

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