Visa Platinum Debit Card

Your card is not enabled for online (e-commerce) transactions by default. You are required to call our contact centre on 0800 123 5000 (toll free) or +234 1 270 4611-4 to switch on this service.

Please visit our website for current fees and charges on debit cards.

Yes, Joint account holders can each have a Visa Debit Card, provided that the joint account can be operated singly.

You can avail an array of financial services at Standard Chartered ATM sites with your Standard Chartered Bank Visa Debit Card.

• Balance enquiry
• Mini-statement requests
• PIN change
• Cash withdrawals
• Deposit cash (Naira only)

Yes, you can use your Visa debit card for cash withdrawal on any bank’s ATM in Nigeria (free of charge).

Card activation via SC mobile / online banking

• Log into your account and click on ‘Help and Services’/Service Request
• Click ‘Card Activation/Debit ATM Card Pin change and select the card to activate
• Enter 4-digit PIN you want to use with card, then confirm
• Enter the OTP sent to you through SMS
• Your PIN is now set up and your card is ready to use

Card activation via ATM

• Call contact centre on 0800 123 5000 (toll free) or +234 1 270 4611-4 to activate card
• Insert new card into Standard Chartered Bank ATM
• Enter any 4-digit PIN as initial PIN
• Select change PIN
• Enter 4-digit PIN you want to use with card, then confirm

• Log in to Standard Chartered Bank mobile app
• Select Service Request
• Click Card Management
• Select Debit/ATM Card PIN change
• Select your card
• Enter your new 4-digit PIN, then confirm PIN
• Click Next
• Enter the OTP sent to you through SMS

SC Mobile App

• Login to SC Mobile App
• Tap Menu (top left), Inbox
• Click Secure Mail, New Message (top right)
• Under category, select Card Complaints
• Input Subject
• In message, please provide details of the dispute transaction or dispense error such as card number (e.g. 123456******5324), transaction date/time, amount, merchant or Bank name, ATM location, etc and Send

iBanking Online

• Login to iBanking at sc.com/ng
• Tap your Account Name (top left)
• Select Compose Mail
• Under category, select Card Complaints
• Input Subject
• In message, please provide details of the dispute transaction or dispense error such as card number (e.g. 123456******5324), transaction date/time, amount, merchant or Bank name, ATM location, etc and Send

Security of your PIN: – Your PIN should be confidential and known to you only. For Security reasons DO NOT write your PIN on your card and or any item in your wallet or purse or any item liable to be lost and stolen simultaneously with your card. The security of your Card & PIN is extremely important. If you fail to observe these security requirements you will be liable for any unauthorised use and any loss involved.

If you suspect your card has been stolen or if you happen to lose your card, you need to report the loss or theft by calling our 24/7 Contact Centre 0800 123 5000 (toll free) or +234 1 270 4611-4.

You can stop the usage of your card for online (e-commerce transactions) by calling our contact centre on +234 1 270 4611-4.
However, you will be unable to use the debit card for online transactions (e-commerce) when switched off.

For enhanced protection against online fraud, you will receive an OTP for every online purchase you make with your Standard Chartered card. The purpose is to validate that it is our genuine client making the purchase. This technology is called 3D Secure, and it makes online payments easy and secure.

• The screen says that an OTP has been sent, but I haven’t received it. What should I do?

The OTP would be sent instantly to the registered mobile number and email address in our records. Please check if these details displayed on the screen are correct. If they are correct, please click on ‘Resend OTP’. If the issue persists, please contact us.

• Do I need to register for this service?

 No. This feature is automatically enabled for your Standard Chartered Bank card.

• Is there a fee for this service?

No. This service is free.