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Here’s how to contact us for Retail Banking and Commercial Banking, Corporate & Institutional Banking

Retail Banking

  • Please contact us through the following channels
    • Call our Customer Complaint Hotline: 400 888 8293 (Monday – Friday 9:00 – 18:00 Except Public Holiday)
    • Email us at: CLIENTCARE.CN@SC.COM
    • Write to us: Client Resolution Unit, 18th Floor. SC Tower, 201 Century Avenue Pudong, Shanghai PR China. Post Code: 200127
    • Visit your nearest branch: Locate a Branch
    • Credit Card Application Documents Submission Email: CCAD.CN@SC.COM
    • Client Care Service Hotline: 956083/(0755)33382730, (86-755) 956083/(86-755)33382730(Hong Kong, Macau, Taiwan & Oversea)

Commercial Banking, Corporate & Institutional Banking

  • Please contact us through the following channels
    • Call our Hotline and select complaint menu: 800 999 0213 (Fixed Line), +86755 2215 0988 (Mobile, or Overseas Hotline)
    • Email us at: STRAIGHT2BANK.CN@SC.COM