You're about to leave our website

This hyperlink will bring to you to another website on the Internet, which is published and operated by a third party which is not owned, controlled or affiliated with or in any way related to Standard Chartered Bank Limited or any member of Standard Chartered Group ( the "Bank").

The hyperlink is provided for your convenience and presented for information purposes only. The provision of the hyperlink does not constitute endorsement, recommendation, approval, warranty or representation, express or implied, by the Bank of any third party or the hypertext link, product, service or information contained or available therein.

The Bank does not have any control (editorial or otherwise) over the linked third party website and is not in any way responsible for the contents available therein. You use or follow this link at your own risk. To the extent permissible by law, the Bank shall not be responsible for any damage or losses incurred or suffered by you arising out of or in connection with your use of the link.

Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the terms of use and privacy policies of the third party website that you are going to visit.


Proceed to third party website

Here’s how to contact us for Retail Banking and Commercial Banking, Corporate & Institutional Banking

Retail Banking

  • Please contact us through the following channels
    • Call our Customer Complaint Hotline: 400 888 8293 (Monday – Friday 9:00 – 18:00 Except Public Holiday)
    • Email us at: CLIENTCARE.CN@SC.COM
    • Write to us: Client Resolution Unit, 18th Floor. SC Tower, 201 Century Avenue Pudong, Shanghai PR China. Post Code: 200127
    • Visit your nearest branch: Locate a Branch
    • Credit Card Application Documents Submission Email: CCAD.CN@SC.COM
    • Client Care Service Hotline: 956083/(0755)33382730, (86-755) 956083/(86-755)33382730(Hong Kong, Macau, Taiwan & Oversea)

Commercial Banking, Corporate & Institutional Banking

  • Please contact us through the following channels
    • Call our Hotline and select complaint menu: 800 999 0213 (Fixed Line), +86755 2215 0988 (Mobile, or Overseas Hotline)
    • Email us at: STRAIGHT2BANK.CN@SC.COM