Trade Service Levels
When you submit a Trade request and provide the bank all documentation and information required, we aim to execute the trade request within the service level as indicated below by the cut off time unless you have been otherwise informed.
|Product||Cut off Time||Service Level|
|Main Import / Export products e.g., Import LC issuance and amendment, acceptance, Export LC advising, Bills for Collections, acceptance and Payments, Post-vetted BG Issuance, Invoice financing.||12:00pm GMT||Aim for same calendar day processing|
|Presentation documents review and endorsement (Bills for Collection and Letters of Credit)||5:00pm GMT||1. Endorsement and dispatch
2. Collection of documents will be completed after 48hrs.
|Service Contact and Hours for Trade Client Service Team|
|8:00am – 5:00pm (Monday to Friday)
+233 (0) 302 633429
 The service levels are offered as a guideline on our operational turnaround time, and do not constitute a binding obligation on us to execute a trade service/request within the specified service level. Your request for, and our provision of, a trade service remain subject to the terms and conditions governing such trade service that have been agreed, and/or shall be agreed, between us.
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