Trade Service Levels

When you submit a Trade request and provide the bank all documentation and information required, we aim to execute the trade request within the service level as indicated below[1] by the cut off time unless you have been otherwise informed.

Product Cut off Time Service Level
Main Import / Export products e.g., Import LC issuance and amendment, acceptance, Export LC advising, Bills for Collections, acceptance and Payments, Post-vetted BG Issuance, Invoice financing. 12:00pm GMT Aim for same calendar day processing
Presentation documents review and endorsement (Bills for Collection and Letters of Credit) 5:00pm GMT 1.       Endorsement and dispatch

2.       Collection of documents will be completed after 48hrs.



Service Contact and Hours for Trade Client Service Team
8:00am – 5:00pm (Monday to Friday)

+233 (0) 302 633429

[1] The service levels are offered as a guideline on our operational turnaround time, and do not constitute a binding obligation on us to execute a trade service/request within the specified service level. Your request for, and our provision of, a trade service remain subject to the terms and conditions governing such trade service that have been agreed, and/or shall be agreed, between us.


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