Bank With Us
Online Banking is a simple, hassle-free and secure Internet banking service available to Standard Chartered customers.
There is no extra charge for using this service.
Yes. This service is available 24 hours a day, 7 days a week.
Yes, the Standard Chartered products and services are available from overseas except from Cuba, North Korea, Iran, Sudan, and Syria. You will also require access to the Internet with the recommended Internet browser.
This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.
If you are using Netscape Communicator 4.7x:
Besides maintaining the confidentiality of your Internet banking ID and password, you should take the following precautions:
If you suspect unauthorised transactions have been performed on your account, please contact our Phone Banking hotline on +233 302 740100, providing details such as your name, account number, transaction type, date and time of transaction, description of error and amount involved. If you suspect they are due to lost / stolen password, please call our phone banking to terminate the password immediately. You may want to take note of your last login date and time, which is indicated on the Personal Homepage.
We strongly recommend you not to conduct your Internet banking transactions on such PCs unless you are sure that it is safe to do so. Please clear browser cache after each session so that your account information is removed from such PCs.
To use this service, you must have at least a transactional account with Standard Chartered Ghana. Partnership and Public Limited Companies are not eligible. Click ‘New user register’ to apply for the Online Banking service.
On our homepage www.sc.com/gh click on ‘Apply for Internet Banking’ and fill out the form. On the Online Banking login screen click on ‘New User Registration’ and complete the form. You can also apply via branch.
They are unique secret words / characters for each user to ensure confidentiality. You need both of them to log in. Your login ID and password will be available for collection at your branch.
No, your Internet banking ID and password are unique to this service.
Please call Phone Banking.
Yes, you may change your password, using the ‘Change of Password’ service, anytime to ensure security.
You can only change your Login ID when you login to Internet Banking for the very first time.
If you suspect that your password has been stolen or exposed to others, please change your password immediately. Choose ‘Personal Update’ and change your password online.
Yes. You can see a summary of your account profile at the Personal Homepage once you have logged in to Online Banking.
Yes, you can view the transactions belonging to all your accounts under the Account Services, Account information section.
You can view your transactional history up to one year for your accounts. Your A/C statements are segmented as per the period selected.
Yes. You can select your latest transaction or historical transactions for a period of up to one year from the current date and click on the download button to save the information for your tracking.
The Mail Box is a feature in our Online Banking that allows you to view any messages that the bank has sent to you.
No. The Mail Box is only for communication between you and Standard Chartered Bank. For security reasons, we do not accept any instructions relating to financial transactions through the Mail Box.
Yes. You can delete messages from the Mail Box.
All messages will be deleted automatically on weekly intervals.
Yes, you can get transaction alerts by email.
You can transfer funds between your own Standard Chartered accounts or to another pre-registered Standard Chartered Ghana account.
Yes, you will need to pre-register the accounts before you can transfer funds.
This can be done online yourself, by visiting any branch or by calling Phone Banking at 022-740100-29.
Fund transfers to other Standard Chartered Bank accounts within Ghana will take effect right after the transaction.
You can transfer up to GHS 500.
Minimum Hardware Requirement:
If you are using Netscape Communicator –
We do not recommend the use of any operating system other than those mentioned in Software Requirement.
Our website is optimised for view with screen resolution of 800 x 600.
You can try upgrading your PC’s Java Virtual Machine.
Ensure that you are using one of the recommended browsers.
This is commonly known as GPF (General Protection Fault). This is an error that happens at your PC. You have to restart your browser usually. Sometimes you may need to restart your PC. If the problem persists, please consult your PC vendor.
Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response from when you have clicked something, please wait. Avoid clicking repeatedly on a particular link. DO NOT CLICK ‘REFRESH’ OR ‘RELOAD’ BUTTON AS THIS WILL TERMINATE YOUR ONLINE SESSION AND YOU WILL HAVE TO WAIT FOR 15 MINUTES BEFORE YOU CAN LOG IN AGAIN.
Please call our phone banking 23321 740100 29 Kindly take note of the error code or message if any, to be provided to the customer service officer for investigation.
If you are using Netscape Communicator 4.7x
Mobile Banking is a fast, easy and secure way of accessing your bank account 24 hours a day, 7 days a week from wherever you are . It allows you to carry out menu-driven transactions without having to remember any key words and downloading any applications on your handset. All you need is to dial *389*247# (MTN & Glo customers) and *489*247# (Tigo customers), and start using Mobile Banking right away.
USSD Mobile Banking is different as:
Do not choose a Personal Identification Number (PIN) that is easily identifiable such as your personal telephone number, birthday or other personal information Avoid using sequential numbers (such as 123456) or same number more than twice (such as 123226) for your PIN Your PIN must be kept confidential at all times and not be divulged to anyone. Do not reveal it to anyone Your PIN must be memorised and not be recorded anywhere. Do not write down your PIN or use it where someone can see Call the Contact Centre for PIN reset immediately you suspect your PIN has been revealed
Yes. You may change your PIN the first time you access Mobile Banking with short code. Subsequently, you will have to call the Contact Centre or go to the Branch for PIN reset.
Can I pay my bills through the service? Yes. You can pay you DSTV and ECG bills. You can top up Air-Time for the following networks: Airtel, Expresso, Glo, MTN, Tigo and Vodafone.
Yes. You can delete any of your Set-up Standing Order Instructions one business day before the effective due date. Please contact the bank to make this request off-line.
An eStatement is an electronic version of a customer’s account activity over a period of time.
All bank customers qualify.
Complete and submit the subscription form, which is available at all Standard Chartered branches across Ghana. Alternatively, click here to download the form.
No, this service is absolutely free. However, you will be charged for paper statements requested via the branch, call centre or through mBanking.
No. Once registered for eStatements, you will only receive your statements via email.
You can receive your statements daily, weekly, monthly or quarterly, depending on what you specify on the subscription form.
Yes. You can receive your eStatements on multiple addresses. Simply register the email addresses that you will want your eStatements to be sent to.
Is your complaint adequately resolved? If not, you may seek LEGAL REDRESS
Do not forget to collect your COMPLAINT REFERENCE NUMBER
This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/gh and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
Thank you for visiting www.sc.com/gh