PRIVACY NOTICE
Your personal data is important to us, and we want to make sure you know how we use and protect it. Personal data is information that either identifies you or is about you as an individual. In this privacy notice, we’ll explain how we collect, share, and process your personal data. We’ll also tell you about your rights and how you can exercise them. From time to time, we may also provide you where relevant, with additional privacy information in a separate notice for specific channels, products, services, businesses and activities. In this privacy notice, “we”, “us” or “our”, refers to the Standard Chartered Group branch, subsidiary or legal entity operating under the Standard Chartered brand you interact with either directly or indirectly that processes your personal data and decides how it is collected and used. Standard Chartered Group means each of, or collectively, Standard Chartered PLC, its subsidiaries and affiliates, including each branch or representative office. Please refer to the ‘How to get in touch’ section of this privacy notice for details of the relevant Standard Chartered Group member(s) providing this privacy notice. Some of our affiliates’ websites have their own brand identity and their own separate privacy notices to provide relevant information for specific products and services they provide. You should refer to the relevant privacy notices as directed by those affiliates in relation to how they use your personal data. This privacy notice does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites we do not operate or control. These websites should have their own privacy notices, which you can read to understand how they collect and process your personal data and your rights. We’ll update this privacy notice from time to time. You can find the current version date listed at the end of this privacy notice. If you have any questions or concerns about your personal data, please don’t hesitate to get in touch (you can find our details under ‘How to get in touch’ below).
We may collect the following types of personal data about you. In this privacy notice, “You” refers to you as an individual, as relevant if you are:
Personal data we collect with respect to business and corporate client relationships is primarily limited to the information on directors and officers, other employees, direct and indirect beneficial owners and authorised persons we need to enable us to meet our due diligence obligations, signatory details and contact information of individuals we interact with to enable the provision of products and services to clients.
If you give us someone else’s personal data, you must have their permission and explain to them how we’ll use it.
We may collect the following types of personal data about you, as relevant and allowed by law:
We may sometimes need to collect special personal data about you, but we only do this if it’s necessary and with your consent, or where allowed by law. This special personal data may include things like:
We usually get your personal data directly from you, but we may also obtain your personal data from other sources as necessary, depending on the relevant products and services that we are providing, including from:
We collect your personal data so that we can provide our products and services, manage our relationship with our clients and operate our business. This is necessary when you hold your own bank account with us and also when you represent, or are associated with, other individuals, companies, businesses or organisations who bank with us, for example, if you act as a guarantor, employee, shareholder, director, officer or authorised person.
If you have or are associated with more than one account with Standard Chartered Group, we may link all your accounts and personal data to enable us to have an overall picture of our client relationships.
What we use your personal data for is often referred to as our purposes of processing and these are detailed below. We generally process your personal data with your consent where required by law or where otherwise permitted or required by applicable law.
We may not be able to offer or provide our products and services if you do not provide us with the necessary personal data or do not want us to process the personal data that we consider is necessary and/or is required to meet our legal and regulatory obligations.
Purposes of Processing
We process your personal data for the following purposes, as necessary to provide relevant products and services, depending on whether you have your own bank account with us or you represent, or are associated with, other individuals, companies, businesses or organisations who bank with us.
Assessing and providing products and services to our clients
This includes:
Managing banking relationships and administering client accounts
This includes:
Operating our business
This includes:
Improving our products and services to our clients
This includes:
For further information on direct marketing, please refer to ‘When do we conduct direct marketing?’ section of this privacy notice.
Keeping you and our people safe
This includes:
Detecting, investigating and preventing financial crimes
This includes:
Complying with applicable laws, regulations and other requirements
This includes:
Exercising Standard Chartered Group’s legal rights and conducting legal proceedings
This includes:
Facilitating Standard Chartered Group mergers, acquisitions, and divestments
This includes:
We may sometimes, and with your consent by providing additional privacy notice information as required by applicable law, use your contact details to send you relevant marketing communications (such as by post, email, telephone, SMS, secure messages, mobile app or social media) for direct marketing purposes.
We may send the following types of communications (unless you have informed us that you do not wish to receive such communications):
We may conduct market research using demographic and insights analytics by aggregating the personal data that we hold about you to provide you with marketing communications, which are more relevant and tailored for you.
We may share limited information about you with social media platform providers we engage with for the purpose of online social media advertising where you have permitted us and the social media platform provider(s) to use cookies that support our marketing on these platforms. For example, to check whether you have an account with social media platform providers to ask them to display more relevant marketing communication messages to you about our products and services or to exclude you from receiving advertisements for our products and services which you already use.
For more information on how we use cookies in relation to marketing, please see our Cookie Policy.
You may withdraw your consent or opt-out from receiving such marketing communications in accordance with your rights by contacting us using the details in the ‘How to get in touch’ section below.
We may use the personal data we collect to conduct data analytics, including profiling and behavioural analysis, to make quicker automated decisions in our business operations and to evaluate your personal characteristics to predict outcomes and risks. We require that rules followed by such automated systems are designed to make fair and objective decisions. We may use artificial intelligence and machine learning to help improve our communications and client experience, make our business operational processes safer and more efficient and enable us to provide faster responses and improve turnaround time. For example, we may use automated decision-making for the following:
For further information on your rights in relation to automated decisions that affect you, please refer to the ‘What are your personal data protection rights?’ Section.
We may share your personal data within the Standard Chartered Group. Standard Chartered Group may share your personal data for the purposes of processing as set out in this privacy notice, including with our service providers, our business partners, other third parties and as required by law or requested by any authority. Who these are depends on your interactions with us as an individual.
We limit how, and with whom, we share your personal data, and take steps to ensure your personal data is kept confidential and protected when we share it. We may share your personal data for our purposes of processing with the following, where relevant and allowed by law:
Your personal data may be processed, stored, shared, transferred or disclosed by us within the Standard Chartered Group or with other third parties for the purposes described in this privacy notice. We do this in order to operate effectively, efficiently and securely in facilitating transactions and providing products and services to our clients, to improve and support our processes and business operations and to comply with our legal and regulatory obligations. This may involve processing, storing, sharing, transferring or disclosing your personal data cross border to other jurisdictions.
Where recipients of your personal data are in jurisdictions that are outside Ghana, and local laws may not have similar data protection laws as Ghana, we will take all reasonable steps necessary to ensure that your personal data has an appropriate adequate level of protection and safeguards to comply with applicable law.
We take the privacy and security of your personal data very seriously. To protect your data, we have put in place a range appropriate of technical, physical and organisational measures to safeguard and keep your personal data confidential, for example, by using contracts with appropriate confidentiality, data protection and security terms in our arrangements with third parties. Standard Chartered Group has implemented information security data privacy policies, including incident management and reporting procedures, rules and technical measures to protect personal data and to comply with legal and regulatory requirements. We train and require staff who access your personal data to comply with our data privacy and security standards. We require our service providers, or other third parties we engage with and to whom we disclose your personal data to implement similar confidentiality, data privacy and security standards and measures when they handle, access or process your personal data.
For the purposes described in this privacy notice, we keep your personal data for business operational or legal reasons while you engage with us and may retain your personal data for a period of time afterwards, depending on the type of personal data, in accordance with our data retention policy standards and as required by applicable law and regulations. We will delete, anonymise, destroy and/or stop using personal data when we no longer need it.
We respect your personal data, and you have the following rights about how we use your information:
We will respond to requests to exercise your personal data rights in line with applicable law. We may ask you to verify your identity before processing your request. If you have any questions about your rights, please contact us using the details below.
The following Standard Chartered Group company acts as the data controller of your personal data in Ghana:
If you have any questions about this privacy notice or would like to exercise any of your personal data protection rights, you may contact our Data Privacy Officer at:
The Data Privacy Officer
Standard Chartered Bank Building
Post Office Box 768
High Street
Accra
Ghana
Email: Ghana.DPO@sc.com
Got a complaint?
If you have any concerns or complaints about how we’re using your personal data, please talk to us. You can contact your branch or your Relationship Manager or get in touch with our Data Privacy Officer. You can also contact the Data Protection Commission of Ghana (DPC), for further assistance. You can find their details at dataprotection.org.gh.
Cookies
Please see our separate Cookie Policy.
Other Terms and Conditions
There may be specific terms and conditions in our banking and product agreements that govern the collection, use and disclosure of your personal data. Such other terms and conditions must be read in conjunction with this privacy notice.
This privacy notice was updated on 22 August 2023.
Your personal data is important to us, and we want to make sure you know how we use and protect it. Personal data is information that either identifies you or is about you as an individual. In this privacy notice, we’ll explain how we collect, share, and process your personal data. We’ll also tell you about your rights and how you can exercise them. From time to time, we may also provide you where relevant, with additional privacy information in a separate notice for specific channels, products, services, businesses and activities. In this privacy notice, “we”, “us” or “our”, refers to the Standard Chartered Group branch, subsidiary or legal entity operating under the Standard Chartered brand you interact with either directly or indirectly that processes your personal data and decides how it is collected and used. Standard Chartered Group means each of, or collectively, Standard Chartered PLC, its subsidiaries and affiliates, including each branch or representative office. Please refer to the ‘How to get in touch’ section of this privacy notice for details of the relevant Standard Chartered Group member(s) providing this privacy notice. Some of our affiliates’ websites have their own brand identity and their own separate privacy notices to provide relevant information for specific products and services they provide. You should refer to the relevant privacy notices as directed by those affiliates in relation to how they use your personal data. This privacy notice does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites we do not operate or control. These websites should have their own privacy notices, which you can read to understand how they collect and process your personal data and your rights. We’ll update this privacy notice from time to time. You can find the current version date listed at the end of this privacy notice. If you have any questions or concerns about your personal data, please don’t hesitate to get in touch (you can find our details under ‘How to get in touch’ below).
We may collect the following types of personal data about you. In this privacy notice, “You” refers to you as an individual, as relevant if you are:
If you give us someone else’s personal data, you must have their permission and explain to them how we’ll use it
We may collect the following types of personal data about you, as relevant and allowed by law:
We may sometimes need to collect more special personal data about you if you make a report, for example, via an online form or through email, but we only do this if it’s necessary and with your consent, or where allowed by law. This sensitive personal data may include things like:
We usually get your personal data directly from you, but we may also obtain your personal data from other sources as necessary, including from:
We collect your personal data so that we can manage our relationship with you, respond to your requests, operate our business and provide our products and services.
What we use your personal data for is often referred to as our purposes of processing and these are detailed below. We generally process your personal data with your consent where required by law or where otherwise permitted or required by applicable law.
We may not be able to offer or provide our products and services if you do not provide us with the necessary personal data or do not want us to process the personal data that we consider is necessary and/or is required to meet our legal and regulatory obligations.
Purposes of Processing
We process your personal data for the following purposes, as necessary:
Operating our business
This includes:
Improving our products and services (Legal basis: Legitimate Interest or Consent)
This includes:
Promoting and protecting our brand
This includes:
Getting in touch with you
This includes:
Keeping you and our people safe
This includes:
Detecting, investigating and preventing financial crimes
This includes:
Complying with applicable laws, regulations and other requirements
This includes:
Exercising Standard Chartered Group’s legal rights and conducting legal proceedings
This includes:
Facilitating Standard Chartered Group mergers, acquisitions, and divestments
This includes:
We may sometimes, and with your consent by providing additional privacy notice information as required by applicable law, use your contact details to send you relevant marketing communications (such as by post, email, telephone, SMS, secure messages, mobile app or social media) for direct marketing purposes.
We may send the following types of communications (unless you have informed us that you do not wish to receive such communications):
We may conduct market research using demographic and insights analytics by aggregating the personal data that we hold about you to provide you with marketing communications, which are more relevant and tailored for you.
We may share limited information about you with social media platform providers we engage with for the purpose of online social media advertising where you have permitted us and the social media platform provider(s) to use cookies that support our marketing on these platforms. For example, to check whether you have an account with social media platform providers to ask them to display more relevant marketing communication messages to you about our products and services.
For more information on how we use cookies in relation to marketing, please see our Cookie Policy.
You may withdraw your consent or opt-out from receiving such marketing communications in accordance with your rights by contacting us using the details in the ‘How to get in touch’ section below.
We may share your personal data within the Standard Chartered Group. Standard Chartered Group may share your personal data for the purposes of processing as set out in this privacy notice, including with our service providers, our business partners, other third parties and as required by law or requested by any authority. Who these are depends on your interactions with us as an individual.
We limit how, and with whom, we share your personal data, and take steps to ensure your personal data is kept confidential and protected when we share it. We may share your personal data for our purposes of processing with the following, where relevant and allowed by law:
Your personal data may be processed, stored, shared, transferred or disclosed by us within the Standard Chartered Group or with other third parties for the purposes described in this privacy notice. We do this in order to operate effectively, efficiently and securely in facilitating transactions and providing products and services to our clients, to improve and support our processes and business operations and to comply with our legal and regulatory obligations. This may involve processing, storing, sharing, transferring or disclosing your personal data cross border to other jurisdictions.
Where recipients of your personal data are in jurisdictions that are outside Ghana, and local laws may not have similar data protection laws as Ghana we will take all reasonable steps necessary to ensure that your personal data has an appropriate adequate level of protection and safeguards to comply with applicable law.
We take the privacy and security of your personal data very seriously. To protect your data, we have put in place a range of appropriate technical, physical and organisational measures to safeguard and keep your personal data confidential, for example, by using contracts with appropriate contractual confidentiality, data protection and security terms in our arrangements with third parties. Standard Chartered Group has implemented information security data privacy policies, including incident management and reporting procedures, rules and technical measures to protect personal data and to comply with legal and regulatory requirements. We train and require staff who access your personal data to comply with our data privacy and security standards. We require our service providers, or other third parties we engage with and to whom we disclose your personal data to implement similar confidentiality, data privacy and security standards and measures when they handle, access or process your personal data.
For the purposes described in this privacy notice, we keep your personal data for business operational or legal reasons while you engage with us and may retain your personal data for a period of time afterwards, depending on the type of personal data, in accordance with our data retention policy standards and as required by applicable law and regulations. We will delete, anonymise, destroy and/or stop using personal data when we no longer need it.
We respect your personal data, and you have the following rights about how we use your information:
We will respond to requests to exercise your personal data rights in line with applicable law. We may ask you to verify your identity before processing your request. If you have any questions about your rights, please contact us using the details below.
The following Standard Chartered Group company acts as the data controller of your personal data in Ghana:
If you have any questions about this privacy notice or would like to exercise any of your personal data protection rights, you may contact our Data Privacy Officer at:
The Data Privacy Officer
Standard Chartered Bank Building
Post Office Box 768
High Street
Accra
Ghana
Email: Ghana.DPO@sc.com
Got a complaint?
If you have any concerns or complaints about how we’re using your personal data, please talk to us. You can get in touch with our Data Privacy Officer. You can also contact the Data Protection Commission of Ghana (DPC), for further assistance. You can find their details at dataprotection.org.gh.
Cookies
Please see our separate Cookie Policy.
This privacy notice was updated on 22 August 2023.
Your personal data is important to us, and we want to make sure you know how we use and protect it. Personal data is information that either identifies you or is about you as an individual. In this privacy notice, we’ll explain how we collect, share, and process your personal data. We’ll also tell you about your rights and how you can exercise them. From time to time, we may also provide you where relevant, with additional privacy information in a separate notice for specific channels, products, services, businesses and activities. In this privacy notice, “we”, “us” or “our”, refers to the Standard Chartered Group branch, subsidiary or legal entity operating under the Standard Chartered brand you interact with either directly or indirectly that processes your personal data and decides how it is collected and used. Standard Chartered Group means each of, or collectively, Standard Chartered PLC, its subsidiaries and affiliates, including each branch or representative office. Please refer to the ‘How to get in touch’ section of this privacy notice for details of the relevant Standard Chartered Group member(s) providing this privacy notice. Some of our affiliates’ websites have their own brand identity and their own separate privacy notices to provide relevant information for specific products and services they provide. You should refer to the relevant privacy notices as directed by those affiliates in relation to how they use your personal data. This privacy notice does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites we do not operate or control. These websites should have their own privacy notices, which you can read to understand how they collect and process your personal data and your rights. We’ll update this privacy notice from time to time. You can find the current version date listed at the end of this privacy notice. If you have any questions or concerns about your personal data, please don’t hesitate to get in touch (you can find our details under ‘How to get in touch’ below).
We may collect the following types of personal data about you, when you apply for a job with us or are engaged to provide services to us, as relevant and allowed by law. If you give us someone else’s personal data, you must have their permission and explain to them how we’ll use it:
We may sometimes need to collect more special personal data about you, but we only do this if it’s necessary and with your consent, or where allowed by law. This special personal data may include things like:
We are committed to providing equal opportunities and fair treatment in employment and recruitment. As part of this, we ask optional demographic questions as part of our application process. These questions are asked for the purposes of furthering those aims, addressing underrepresentation and creating a diverse and inclusive working environment. The answers to these questions are not shared with the hiring manager or relevant decision makers as part of the recruitment process. You have the choice not to answer these questions.
We usually get your personal data directly from you, but we may also obtain your personal data from other sources as necessary, including from:
Our recruitment activities are generally not aimed at minors (normally this means if you are under 18 years old, but this might be younger depending on where you live). If you are a minor in the relevant jurisdiction, you must obtain the consent of your parents or guardian before contacting us in relation to recruitment.
We collect your personal data so that we can manage our recruitment process and operate our business.
What we use your personal data for is often referred to as our purposes of processing and these are detailed below. We generally process your personal data with your consent where required by law or where otherwise permitted or required by applicable law.
We may not be able to proceed with your job application if you do not provide us with the necessary personal data or do not want us to process the personal data that we consider is necessary and/or is required to meet our legal and regulatory obligations.
Purposes of Processing
We process your personal data for the following purposes, as necessary:
Assessing and processing your job application
This includes:
Improving our applicant screening procedures
This includes:
Keeping you and our people safe
This includes:
Detecting, investigating and preventing financial crimes
This includes
Complying with applicable laws, regulations and other requirements
This includes:
Exercising Standard Chartered Group’s legal rights and conducting legal proceedings
This includes:
We may sometimes, and with your written consent by providing additional privacy notice information as required by applicable law, use your contact details to send relevant marketing communications (such as by post, email, telephone, SMS, secure messages, mobile app or social media) for direct marketing purposes. You may withdraw your consent at any time by contacting us using the details below.
We may conduct demographic and insights analytics by aggregating the personal data that we hold about you to provide you with marketing communications, which are more relevant and tailored for you.
We may send the types of following communications (unless you have informed us that you do not wish to receive such communications):
We may share limited information about you with social media platform providers we engage with for the purpose of online social media advertising where you have permitted us and the social media platform provider(s) to use cookies that support our marketing on these platforms. For example, to check whether you have an account with social media platform providers to ask them to display more relevant marketing communication messages to you about our job opportunities.
For more information on how we use cookies in relation to marketing, please see our Cookie Policy.
You may withdraw your consent or opt-out from receiving such marketing communications in accordance with your rights by contacting us using the details in the ‘How to get in touch’ section below.
We may use the personal data we collect to conduct data analytics, including profiling and behavioural analysis, to make quicker automated decisions in our business operations and to evaluate your personal characteristics to predict outcomes and risks. We require that rules followed by such automated systems are designed to make fair and objective decisions. We may use artificial intelligence and machine learning to help improve our communications and candidate experience, make our recruitment process safer and more efficient and enable us to provide faster responses and improve turnaround time. For example, we may use automated decision-making for psychometric testing in the recruitment process.
For further information on your rights in relation to automated decisions that affect you, please refer to the ‘What are your personal data protection rights?’ section.
We may share your personal data within the Standard Chartered Group. Standard Chartered Group may share your personal data for the purposes of processing as set out in this privacy notice, including with our service providers, our business partners, other third parties and as required by law or requested by any authority. Who these are depends on your interactions with us as an individual.
We limit how, and with whom, we share your personal data, and take steps to ensure your personal data is kept confidential and protected when we share it. We may share your personal data for our purposes of processing with the following, where relevant and allowed by law:
Your personal data may be processed, stored, shared, transferred or disclosed by us within the Standard Chartered Group or with other third parties for the purposes described in this privacy notice. We do this in order to improve and support our processes and business operations and to comply with our legal and regulatory obligations. This may involve processing, storing, sharing, transferring or disclosing your personal data cross border to other jurisdictions.
Where recipients of your personal data are in jurisdictions that are outside Ghana, and local laws may not have similar data protection laws as Ghana, we will take all reasonable steps necessary to ensure that your personal data has an appropriate adequate level of protection and safeguards to comply with applicable law.
We take the privacy and security of your personal data very seriously. To protect your data, we have put in place a range of appropriate technical, physical and organisational measures to safeguard and keep your personal data confidential, for example, by using contracts with appropriate confidentiality, data protection and security terms in our arrangements with third parties. Standard Chartered Group has implemented information security data privacy policies, including incident management and reporting procedures, rules and technical measures to protect personal data and to comply with legal and regulatory requirements. We train and require staff who access your personal data to comply with our data privacy and security standards. We require our service providers, or other third parties we engage with and to whom we disclose your personal data to implement similar confidentiality, data privacy and security standards and measures when they handle, access or process your personal data.
For the purposes described in this privacy notice, we keep your personal data for business operational or legal reasons while you engage with us and may retain your personal data for a period of time afterwards, depending on the type of personal data, in accordance with our data retention policy standards and as required by applicable law and regulations. We will delete, anonymise, destroy and/or stop using personal data when we no longer need it.
We respect your personal data, and you have the following rights about how we use your information:
We will respond to requests to exercise your personal data rights in line with applicable law. We may ask you to verify your identity before processing your request. If you have any questions about your rights, please contact us using the details below.
The following Standard Chartered Group company acts as the data controller of your personal data in Ghana:
If you have any questions about this privacy notice or would like to exercise any of your personal data protection rights, you may contact our Data Privacy Officer at:
The Data Privacy Officer
Standard Chartered Bank Building
Post Office Box 768
High Street
Accra
Ghana
Email: Ghana.DPO@sc.com
Got a complaint?
If you have any concerns or complaints about how we’re using your personal data, please talk to us. You can get in touch with our Data Privacy Officer. You can also contact the Data Protection Commission of Ghana (DPC), for further assistance. You can find their details at dataprotection.org.gh.
Cookies
Please see our separate Cookie Policy.
Other Terms and Conditions
There may be specific terms and conditions in our recruitment process that govern the collection, use and disclosure of your personal data. Such other terms and conditions must be read in conjunction with this privacy notice.
This privacy notice was updated on 22 August 2023.
Your personal data is important to us, and we want to make sure you know how we use and protect it. Personal data is information that either identifies you or is about you as an individual. In this privacy notice, we’ll explain how we collect, share, and process your personal data. We’ll also tell you about your rights and how you can exercise them. From time to time, we may also provide you where relevant, with additional privacy information in a separate notice for specific channels, products, services, businesses and activities. In this privacy notice, “we”, “us” or “our”, refers to the Standard Chartered Group branch, subsidiary or legal entity operating under the Standard Chartered brand you interact with either directly or indirectly that processes your personal data and decides how it is collected and used. Standard Chartered Group means each of, or collectively, Standard Chartered PLC, its subsidiaries and affiliates, including each branch or representative office. Please refer to the ‘How to get in touch’ section of this privacy notice for details of the relevant Standard Chartered Group member(s) providing this privacy notice. Some of our affiliates’ websites have their own brand identity and their own separate privacy notices to provide relevant information for specific products and services they provide. You should refer to the relevant privacy notices as directed by those affiliates in relation to how they use your personal data. This privacy notice does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites we do not operate or control. These websites should have their own privacy notices, which you can read to understand how they collect and process your personal data and your rights. We’ll update this privacy notice from time to time. You can find the current version date listed at the end of this privacy notice. If you have any questions or concerns about your personal data, please don’t hesitate to get in touch (you can find our details under ‘How to get in touch’ below).
We may collect the following types of personal data about you. In this privacy notice, “You” refers to you as an individual, as relevant if you are:
Personal data we collect with respect to our vendors is primarily limited to the information on directors and officers, other employees, direct and indirect beneficial owners and authorised persons we need to enable us to meet our due diligence obligations, signatory details and contact information of individuals we interact with to enable the provision of products and/or services to the Standard Chartered Group.
If you give us someone else’s personal data, you must have their permission and explain to them how we’ll use it.
We may collect the following types of personal data about you, as relevant and allowed by law:
We may sometimes need to collect more special personal data about you, but we only do this if it’s necessary and with your consent, or where allowed by law. This special personal data may include things like:
We usually get your personal data directly from you, but we may also obtain your personal data from other sources as necessary, including from:
We collect your personal data so that we can manage our relationship with you, or the individual, company, business or organisation you represent or is related to, and operate our business.
What we use your personal data for is often referred to as our purposes of processing and these are detailed below. We generally process your personal data with your consent where required by law or where otherwise permitted or required by applicable law.
You or the individual, company, business or organisation that you are related to or represent, may not be able to offer or provide products and/or services to us if you do not provide us with the necessary personal data or do not want us to process the personal data that we consider is necessary and/or is required to meet our legal and regulatory obligations.
Purposes of Processing
We process your personal data for the following purposes, as necessary, depending on whether you provide goods and/or services to us directly or you represent, or are associated with, other individuals, companies, businesses or organisations who provide goods and/or services to us.
Onboarding, managing and monitoring our vendor relationships
This includes:
Operating our business
This includes:
Keeping you and our people safe
This includes:
Detecting, investigating and preventing financial crimes
This includes:
Complying with applicable laws, regulations and other requirements
This includes:
Exercising Standard Chartered Group’s legal rights and conducting legal proceedings
This includes:
We may share your personal data within the Standard Chartered Group. Standard Chartered Group may share your personal data for the purposes of processing as set out in this privacy notice, including with our other service providers, our business partners, other third parties and as required by law or requested by any authority. Who these are depends on your interactions with us an individual
We limit how, and with whom, we share your personal data, and take steps to ensure your personal data is kept confidential and protected when we share it. We may share your personal data for our purposes of processing with the following, where relevant and allowed by law:
Your personal data may be processed, stored, shared, transferred or disclosed by us within the Standard Chartered Group or with other third parties for the purposes described in this privacy notice. We do this in order to operate effectively, efficiently and securely in facilitating transactions and providing products and services to our clients, to improve and support our processes and business operations and to comply with our legal and regulatory obligations. This may involve processing, storing, sharing, transferring or disclosing your personal data cross border to other jurisdictions.
Where recipients of your personal data are in jurisdictions that are outside Ghana, and local laws may not have similar data protection laws as Ghana, we will take all reasonable steps necessary to ensure that your personal data has an appropriate adequate level of protection and safeguards to comply with applicable law.
We take the privacy and security of your personal data very seriously. To protect your data, we have put in place a range of appropriate technical, physical and organisational measures to safeguard and keep your personal data confidential, for example, by using contracts with appropriate confidentiality, data protection and security terms in our arrangements with third parties. Standard Chartered Group has implemented information security data privacy policies, including incident management and reporting procedures, rules and technical measures to protect personal data and to comply with legal and regulatory requirements. We train and require staff who access your personal data to comply with our data privacy and security standards. We require our service providers, or other third parties we engage with and to whom we disclose your personal data to implement similar confidentiality, data privacy and security standards and measures when they handle, access or process your personal data.
For the purposes described in this privacy notice, we keep your personal data for business operational or legal reasons while you engage with us and may retain your personal data for a period of time afterwards, depending on the type of personal data, in accordance with our data retention policy standards and as required by applicable law and regulations. We will delete, anonymise, destroy and/or stop using personal data when we no longer need it.
We respect your personal data, and you have the following rights about how we use your information:
We will respond to requests to exercise your personal data rights in line with applicable law. We may ask you to verify your identity before processing your request. If you have any questions about your rights, please contact us using the details below.
The following Standard Chartered Group company acts as the data controller of your personal data in Ghana:
If you have any questions about this privacy notice or would like to exercise any of your personal data protection rights, you may contact our Data Privacy Officer at:
The Data Privacy Officer
Standard Chartered Bank Building
Post Office Box 768
High Street
Accra
Ghana
Email: Ghana.DPO@sc.com
Got a complaint?
If you have any concerns or complaints about how we’re using your personal data, please talk to us. You can get in touch with our Data Privacy Officer. You can also contact the Data Protection Commission of Ghana (DPC), for further assistance. You can find their details at dataprotection.org.gh.
Cookies
Please see our separate Cookie Policy.
Other Terms and Conditions
There may be specific terms and conditions in our vendor agreements that govern the collection, use and disclosure of your personal data. Such other terms and conditions must be read in conjunction with this privacy notice.
This privacy notice was updated on 22 August 2023.
This is to inform that by clicking on the hyperlink, you will be leaving www.sc.com/gh and entering a website operated by other parties:
Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.
The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.
Thank you for visiting www.sc.com/gh