- How secure is this service / How safe is my personal information going through the service / What security measures are used by the service?
This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
- What is encryption and how is it used to protect my information?
Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.
- How do I activate Secure Socket Layer (SSL) Version 3.0?
If you are using Netscape Communicator 4.7x:
- Click on [Communicator]
- Select [Tools] follow by [Security Info]
- Click on [Navigator]
- Check [Enable SSL (Secure Sockets Layer) v3]
- Click on [OK]
If you are using Internet Explorer 5.x:
- Click on [Tools]
- Select [Internet Options]
- Select [Advanced] Tab
- Scroll down to [Security]
- Check [Use SSL 3.0]
- Click on [OK]
- What are cookies and how are they used for this service?
- What precautions should I take with online banking?
Besides maintaining the confidentiality of your Internet banking ID and password, you should take the following precautions:
- DO NOT reveal your ID and password to anyone, write down or use it where someone else can see.
- Change your password IMMEDIATELY, using the 'Change of Password' service, if you suspect it has been revealed.
- DO NOT use easily recognised numbers such as your telephone number etc. as your password.
- REMEMBER TO LOG OUT of the system and close your browser whenever you leave your computer, even for a short while.
- Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session.
- Always use the latest recommended Internet browser so that you are using the most updated security features available.
Call our phone banking immediately if you notice any unusual transactions on your account.
- What should I do if I suspect there are unauthorised transactions on my account?
If you suspect unauthorised transactions have been performed on your account, please contact our Phone Banking hotline on +233 302 740100, providing details such as your name, account number, transaction type, date and time of transaction, description of error and amount involved.
If you suspect they are due to lost / stolen password, please call our phone banking to terminate the password immediately.
You may want to take note of your last login date and time, which is indicated on the Personal Homepage.
- What precautions should I take when using shared / public PCs for this service?
We strongly recommend you not to conduct your Internet banking transactions on such PCs unless you are sure that it is safe to do so.
Please clear browser cache after each session so that your account information is removed from such PCs.
- How do I safeguard and protect my password?
- Do not choose a password that is easily identifiable such as your personal telephone number, birthday or other personal information
- Avoid using sequential numbers (such as 123456) or same number more than twice (such as 123226) for your password
- Your password must be kept confidential at all times and not be divulged to anyone. Do not reveal your password to anyone
- Your password must be memorised and not be recorded anywhere. Do not write down your password or use it where someone can see
- Change your password immediately if you suspect it has been revealed
- Change your password regularly. You can change your password anytime under 'Personal Update – Change of Password'