- How secure are the transactions carried out on my mobile phone?
Transactions performed on your mobile phone are extremely secure. Unlike an SMS-based service, there is no storage of data on your handset. Also transactions are limited to a single registered mobile number. When you sign up for Mobile Banking, you create a unique PIN that ensures only you can access the accounts. Plus, our powerful firewalls, encryption technology, and 'time-out' help ensure your privacy.
This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technologies most commonly used by large-scale online merchants, banks and brokerages worldwide.
All transactional sessions between you and the bank are protected by encryption, which best protects your information against disclosure to third parties.
- What is encryption and how is it used to protect my information?
Encryption is a method of scrambling your information to protect its transmission to your mobile phone. Encryption transforms data into an unreadable form and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving to your mobile phone.
- What should I do if I suspect there are unauthorised transactions on my account?
If you suspect unauthorised transactions have been performed on your account, please contact our Phone Banking hotline on +233 302 740100, providing details such as your name, account number, transaction type, date and time of transaction, description of error and amount involved.
You should also take note of your last transaction.
- How do I safeguard and protect my Personal Identification Number (PIN)?
- Do not choose a Personal Identification Number (PIN) that is easily identifiable such as your personal telephone number, birthday or other personal information
- Avoid using sequential numbers (such as 123456) or same number more than twice (such as 123226) for your PIN
- Your PIN must be kept confidential at all times and not be divulged to anyone. Do not reveal it to anyone
- Your PIN must be memorised and not be recorded anywhere. Do not write down your PIN or use it where someone can see
- Change your PIN immediately if you suspect it has been revealed
- Change your PIN regularly. You can change it at any time under 'My settings' (change PIN)