Get Standard Chartered Mobile (Breeze) today, and make your banking a breeze.

Features

  • 24-hour Access

    Standard Chartered's mBanking service is available 24 hours a day, 7 days a week.

  • Secure Banking

    All transactional sessions between you and the bank are protected by encryption, which best protects your information against disclosure to third parties.

  • Access Mini Statement

    View the last three transactions you have performed on the account under the Mini Statement function.

About the Service

Standard Chartered Mobile (Breeze) is a unique menu-based mobile banking service developed to give you fast and convenient access to your bank account through your mobile phone.

What is Mobile Banking?

Mobile Banking is a simple, hassle-free, convenient and secure menu based mobile service available to Standard Chartered customers.

Why should I sign up for Mobile Banking?
  • Mobile Banking is a fast, easy and secure way of accessing your bank account 24 hours a day, 7 days a week from wherever you are
  • It allows you to carry out menu-driven transactions without having to remember any key words and downloading any applications on your handset. All you need is to dial *247# (Airtel customers) and start using Mobile Banking right away
What are the eligibility criteria for using Mobile Banking?
  • Mobile Banking is available to all individual Standard Chartered Bank Account holders
  • You need to be a subscriber of the Airtel Mobile Network
  • You will need a normal GSM mobile phone and your mobile number
How different is Mobile Banking from other technologies used like SMS, GPRS and application based services?

USSD Mobile Banking is different as:

  • It provides an interactive browsing experience
  • It is available on all GSM handsets
  • It has an in-built Unstructured Supplementary Service Data (USSD) encryption and "no store just forward" facility for performing secure transactions
  • You don't need to remember transaction message formats
  • It works on roaming
  • Faster service, as allowed by your mobile network
Will I be charged for any specific transaction on Mobile Banking?

No, you will not be charged for any transaction performed on your Standard Chartered account. However, you will be charged to access the service from your Mobile Network Operator (MNO – Airtel).

Is this service available 24 hours?

Yes. This service is available 24 hours a day, 7 days a week.

Security

How secure are the transactions carried out on my mobile phone?

Transactions performed on your mobile phone are extremely secure. Unlike an SMS-based service, there is no storage of data on your handset. Also transactions are limited to a single registered mobile number. When you sign up for Mobile Banking, you create a unique PIN that ensures only you can access the accounts. Plus, our powerful firewalls, encryption technology, and 'time-out' help ensure your privacy.

This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technologies most commonly used by large-scale online merchants, banks and brokerages worldwide.

All transactional sessions between you and the bank are protected by encryption, which best protects your information against disclosure to third parties.

What is encryption and how is it used to protect my information?

Encryption is a method of scrambling your information to protect its transmission to your mobile phone. Encryption transforms data into an unreadable form and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving to your mobile phone.

What should I do if I suspect there are unauthorised transactions on my account?

If you suspect unauthorised transactions have been performed on your account, please contact our Phone Banking hotline on +233 302 740100, providing details such as your name, account number, transaction type, date and time of transaction, description of error and amount involved.

You should also take note of your last transaction.

How do I safeguard and protect my Personal Identification Number (PIN)?
  • Do not choose a Personal Identification Number (PIN) that is easily identifiable such as your personal telephone number, birthday or other personal information
  • Avoid using sequential numbers (such as 123456) or same number more than twice (such as 123226) for your PIN
  • Your PIN must be kept confidential at all times and not be divulged to anyone. Do not reveal it to anyone
  • Your PIN must be memorised and not be recorded anywhere. Do not write down your PIN or use it where someone can see
  • Change your PIN immediately if you suspect it has been revealed
  • Change your PIN regularly. You can change it at any time under 'My settings' (change PIN)

Application for the Service

How do I register for Mobile Banking?

Walk into any Standard Chartered branch and complete a Mobile Banking application form. You can also download the Mobile Banking application form from our web page at www.sc.com/gh. Simply complete it and drop it off at any Standard Chartered Bank Ghana branch..

What is my Personal Identification Number (PIN)?

The Personal Identification Number (PIN) is a six-digit code sent to your mobile phone in an SMS Alert when Standard Chartered processes your request.

Can I change my PIN?

Yes, you may change your PIN using the 'My Settings' (change PIN) menu, anytime to ensure security.

What do I do if I forget my PIN?

Please call our Customer Care Centre on +233 302 740100 and we will help resend PIN to your mobile phone. Your existing PIN will be sent to you via SMS. You have to change your PIN once you log in or the system will not allow any transactions.

Account Information

Can I see a summary of my accounts?

Yes, you can view the last three transactions you have performed on the account under the Mini Statement function.

Can I view the Mini Statements belonging to all my accounts?

Yes, you can view the last three transactions performed on your accounts.

Fund Transfer

What kind of funds transfer can I do in this service?

You can transfer funds between your own Standard Chartered Ghana accounts, to another pre-registered or nominated Standard Chartered Ghana account.

Do I need to register nominated accounts before I can use the fund transfer facility?

Yes, you need to pre-register the nominated account before you can make fund transfers.

How do I pre-register my third-party Standard Chartered accounts?

This can be done by visiting any branch, calling Phone Banking on +233 302 740100 or downloading the form from our website www.sc.com/gh and dropping it off at any of our branches.

Will I be able to transfer funds even if I do not register the beneficiary account?

No, you will have to nominate the beneficiary account before you are able to transfer the funds. You can register the beneficiary by filling in the Mobile Banking application form available at all Standard Chartered branches. Alternatively, download the form from our website at www.sc.com/gh and drop it off at any of branch.

I'm not sure about the beneficiary's Standard Chartered account number, although I know his/her mobile number. Can I still transfer funds to the beneficiary's a/c?

No, in order for you to transfer funds, the beneficiary account number must be registered with us. You can nominate beneficiary account numbers by filling out the Mobile Banking application form available in all Standard Chartered branches or alternatively you can download the form from our website www.sc.com/gh and drop it at any of our branches.

When will the funds be available in the receiving account after I do an Immediate Fund Transfer to accounts within Standard Chartered Bank, Ghana?

Fund transfers to other Standard Chartered Bank accounts within Ghana will take effect right after the transaction.

Bill Payments

Can I pay my bills through the service?

Bill payment is currently not available on Mobile Banking.

Air-Time Top Up is currently not available on Mobile Banking.

Requests

Can I request a cheque book?

Yes. A 50-leaf cheque book will be sent to your branch within 4 working days of receiving the request.

Can I request a Statement?

Yes, simply specify how far back you would like your statements to go, and we'll make them available for collection within 2 working days of receiving the request.

Call Us

Call our hotline for further information.

0302 740100

Contact Me

Alternatively, please complete our contact form and we will be in touch as soon as possible.

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Email Us

Please send us a message and we will be in touch as soon as possible.

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Locate Us

Visit the branch that is nearest to you.

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Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

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