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Easily manage your credit cards on the go

Manage your credit card through Digital Banking

Trying to keep tabs on multiple credit cards? Our Online Banking and SC Mobile App features are designed to make card management easy and frictionless for you, anytime and anywhere.

Initiate Dispute Request

You may initiate a dispute request online via the Bank for reversing or refunding transactions under specific circumstances of the dispute resolution scheme, such as unauthorized transactions or failed delivery of goods/ services by the merchant after a one-off pre-payment.

For any transactions in doubt, you should raise the dispute within 60 days upon the statement issuance date.

Learn More

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App


Credit Card Initiate Dispute Request Step 1
Step 2

Click “Credit Card Transaction Dispute”


Credit Card Initiate Dispute Request Step 2
Step 3

Select the card you wish to submit the application for


Credit Card Initiate Dispute Request Step 3
Step 4

Select the dispute reason


Credit Card Initiate Dispute Request Step 4
Step 5

Select the transaction(s) with an issue


Credit Card Initiate Dispute Request Step 5
Step 6

Fill in additional details and upload documents


Credit Card Initiate Dispute Request Step 6
Step 7

Read the important notes carefully and confirm to proceed further


Credit Card Initiate Dispute Request Step 7
Application submitted!

Updates will be delivered via SMS and email.


Credit Card Initiate Dispute Request Activation completed

Report Lost/Stolen Credit Card

If your card is lost or stolen, or your PIN number has been disclosed to a third party, please contact the Bank immediately to make a report.

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App


SC Mobile Report Lost/Stolen Credit Card Step 1
Step 2

Click “Report Lost / Stolen Credit Card”


SC Mobile App Report Lost/Stolen Credit Card Step 2
Step 3

Select the cards you wish to report as lost


SC Mobile App Report Lost/Stolen Credit Card Step 3
Step 4

Read the important notes carefully


SC Mobile App Report Lost/Stolen Credit Card Step 4
Step 5

Confirm to proceed further


SC Mobile App Report Lost/Stolen Credit Card Step 5
Success!

The replacement card will be issued and sent to your registered address


SC Mobile App Report Lost/Stolen Credit Card Step 6

Activate New Credit Card

You may activate your physical credit card online within 3 months upon receipt.

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App


SC Mobile App Activate New Credit Card Step 1
Step 2

Click “Credit Card Activation”


SC Mobile App Activate New Credit Card Step 2
Step 3

Select the card(s) you wish to activate


SC Mobile App Activate New Credit Card Step 3
Step 4

Enter your HKID number and Date of Birth


SC Mobile App Activate New Credit Card Step 4
Step 5

Confirm the activation


SC Mobile App Activate New Credit Card Step 5
Activation completed!

The new PIN will be sent to you within 2 working days


SC Mobile App Activate New Credit Card Activation completed

View Credit Card Details – CVV and Expiry Date

Don’t have your physical credit card with you or want to start spending before your newly approved credit card arrives? If you have applied for your credit card online and registered for full digital banking services, you can check your CVV and expiry date online.

Step 1

Select one of your credit cards listed on the account summary page


View Credit Card CVV and Expiry Date Step 1
Step 2

Click “Details”


View Credit Card CVV and Expiry Date Step 2
Step 3

Scroll down and click “Card Details” > eye icon


View Credit Card CVV and Expiry Date Step 3
Step 4

Authorise this action by using the SC Mobile App Key on your SC Mobile App


View Credit Card CVV and Expiry Date Step 4
Step 5

Once successfully authorised, you can use the CVV and expiry date for adding your credit card to mobile wallets or making online transactions


View Credit Card CVV and Expiry Date Step 5

Adjust Credit Limit

To prevent fraudulent activities with unused credit limit, adjust your credit limit with just a few clicks.

Step 1

Click “Manage Credit Limit” for Online Banking; “Services” > “Credit Cards” for SC Mobile App


SC Mobile App Adjust Credit Limit Step 1
Step 2

Click “Manage Credit Limit”


SC Mobile App Adjust Credit Limit Step 2
Step 3

Select the card you wish to submit the application for


SC Mobile App Adjust Credit Limit Step 3
Step 4

Adjust or input your preferred credit limit


SC Mobile App Adjust Credit Limit Step 4
Step 5

Read the Terms & Conditions and confirm your application


SC Mobile App Adjust Credit Limit Step 5 SC Mobile App Adjust Credit Limit Step 5
Application submitted!

You will receive a result notification from us accordingly.


SC Mobile App Adjust Credit Limit Activation completed

Increase Credit Limit

Want to spend more? You can easily apply to increase your credit limit online.

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App


SC Mobile App Increase Credit Limit Step 1
Step 2

Click “Increase Credit Limit”


SC Mobile App Increase Credit Limit Step 2
Step 3

Select the card(s) you wish to submit the application for


SC Mobile App Increase Credit Limit Step 3
Step 4

Input the new credit limit


SC Mobile App Increase Credit Limit Step 4
Step 5

Select the reason for limit increase application


SC Mobile App Increase Credit Limit Step 5
Step 6

Read the Terms & Conditions and confirm your application


SC Mobile App Increase Credit Limit Step 6
Application submitted!

Your application will be processed within 7 working days


SC Mobile App Increase Credit Limit Activation completed

Request for Credit Card Service Charge Waiver

If your credit cards have been charged with annual fees, overlimit charges, late charges or finance charges within the last month, you may submit a waiver request online.

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App


Request Annual Fee Waiver Step 1
Step 2

Click “Credit Card Service Charge Waiver”


Request Annual Fee Waiver Step 2
Step 3

Select the fee type


Request Annual Fee Waiver Step 3
Step 4

Select the card(s) you wish to submit the application for


Request Annual Fee Waiver Step 4
Step 5

Select the fee(s) to be waived


Request Annual Fee Waiver Step 5
Step 6

Confirm the details of your fee waiver application


Request Annual Fee Waiver Step 6
Application submitted!

The waiver result will be delivered via SMS and email notifications in 3 business days.


Request Annual Fee Waiver Activation completed

Temporarily block/unblock card

As an additional security measure, you now have the option to place temporary blocks on your cards and resume usage when desired.

All credit card functions, including online/offline transactions, mobile wallets, and ATM cash withdrawal will be suspended until you initiate an unblock. Pre-authorized transactions, including Octopus AAVS or direct-debit authorization (DDA) set up by merchants will not be impacted by the temporary block.

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App


SC Mobile App Temporarily block/unblock card Step 1
Step 2

Click “Temporary Block / Unblock Credit Card”


SC Mobile App Temporarily block/unblock card Step 2
Step 3

Select the card(s) you wish to block/unblock
– Cards with a red toggle are currently in blocked status, you may toggle the icon to unblock the card


SC Mobile App Temporarily block/unblock card Step 3A
Step 4

– Cards with a dimmed toggle are currently in active status, you may toggle the icon to block the card


SC Mobile App Temporarily block/unblock card Step 3B

Transfer Out Credit Balance

Have a credit balance on your credit card? You can now transfer it to your other Standard Chartered credit cards or banking accounts online.

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App


SC Mobile App Transfer Out Credit Balance Step 1
Step 2

Click “Credit Card Balance Refund”


SC Mobile App Transfer Out Credit Balance Step 2
Step 3

Select the card(s) you wish to submit the application for


SC Mobile App Transfer Out Credit Balance Step 3
Step 4

Select a refund method to your Standard Chartered savings/current account or other credit card


SC Mobile App Transfer Out Credit Balance Step 4
Step 5

Select the receiving Standard Chartered credit card


SC Mobile App Transfer Out Credit Balance Step 5
Step 6

Input the transfer amount and proceed


SC Mobile App Transfer Out Credit Balance Step 6
Step 7

Confirm the request details


SC Mobile App Transfer Out Credit Balance Step 7
Application submitted!

Your credit balance transfer will be processed in 3 working days.


SC Mobile App Transfer Out Credit Balance Activation completed

Reset Credit Card PIN

Forgot your credit card PIN but need to access an ATM? You can instantly reset your credit card PIN via SC Mobile App, without having to call our customer service hotline or wait for mail delivery of your new PIN.

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App


Reset Credit Card PIN Step 1
Step 2

Click “Credit Card PIN Reset”


Reset Credit Card PIN Step 2
Step 3

Set your new credit card PIN


Reset Credit Card PIN Step 3
Step 4

Authorise this action by using the SC Mobile App Key on your SC Mobile App


Reset Credit Card PIN Step 4
Success!

Your credit card PIN has been reset


Reset Credit Card PIN Step 5

Replace Credit Card

Having issues with your physical credit card? You can apply for a replacement of your physical credit card online.

Your physical credit card will be deactivated and cannot be used until you have received the new credit card and performed card activation. Supplementary cards (if any) will be deactivated along with the principal card.

Step 1

Click “Help & Services” for Online Banking; “Services” > “Credit Cards” for SC Mobile App


Replace Credit Card Step 1
Step 2

Click “Credit Card Replacement”


Replace Credit Card Step 2
Step 3

Select credit card to replace


Replace Credit Card Step 3
Step 4

Confirm details to proceed


Replace Credit Card Step 4
Success!

The replacement card will be issued and sent to your registered address


Replace Credit Card Success

Manage Credit Card Online Transactions Limits

Now you can personalize your credit card online transaction setting and limits effortlessly, right from your device.

Step 1

“Services” > “Credit Cards” for SC Mobile App


SC Mobile App Transfer Out Credit Balance Step 1
Step 2

Select “Manage Credit Card Online Transactions Limits”


SC Mobile App Transfer Out Credit Balance Step 2
Step 3

Choose your desired credit card


SC Mobile App Transfer Out Credit Balance Step 3
Step 4

Customise your experience by enabling or disabling online transactions


SC Mobile App Transfer Out Credit Balance Step 4
 

 


SC Mobile App Transfer Out Credit Balance Step 4.5
Step 5

You may adjust your online transaction limits after enabled online transactions


SC Mobile App Transfer Out Credit Balance Step 5
Step 6

Read the important notes carefully and confirm to proceed further


SC Mobile App Transfer Out Credit Balance Step 6
Success!

Your credit card online transaction setting and limits have been updated


Your credit card online transaction setting and limits have been updated

Additional Authentication for Credit Card Online Transactions

Receive real-time notifications on your mobile for approval of credit card online transactions* by proceeding with additional authentication on your SC Mobile App.

Activate SC Mobile Key in your SC Mobile App, learn more here, and authorise the online transaction following the instructions in the app:

*Only participating online merchants will require additional authentication.

Step 1

When you are performing an online transaction which requires additional authentication. Click the push notification of relevant transaction from the SC Mobile App or open the App


Additional Authentication for Credit Card Online Transactions Step 1
 

 


Additional Authentication for Credit Card Online Transactions Step 1
Step 2

Carefully review the transaction details such as merchant name and transaction amount to ensure they are correct and click “Approve”^, otherwise click “Reject”.

^ Once the authorization for the transaction is approved, the Bank cannot cancel the transaction unilaterally for you.


Additional Authentication for Credit Card Online Transactions Step 2
Step 3

Return to the merchant’s transaction page to proceed


Additional Authentication for Credit Card Online Transactions Step 3