cartoon laptop showing a registeration page, surrounded by icons of payment, credit cards and other banking services

Quick starter guide for Digital Banking

Register to unlock wide range of banking services

Don’t know where to start? We are here to help you.

For SC Mobile or Online Banking Registration, you must download SC Mobile App first.

Scan the QR code below to download our SC Mobile App.

For SC Mobile or Online Banking Registration, you must download SC Mobile App first


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Register your account using SC Mobile App

Step 1

Tap ‘New Customer’ on welcome screen.

Registration Step 1
Step 2

Tap ‘New to SC Mobile App? Register here’.

Registration Step 2
Step 3

Select one of the options for registration.

Registration Step 3

Option 1 (Full Digital Banking)

Step 4

Register with ATM Card

Enter ATM/Debit Card Number, Card Expiry Date and Personal Identification Number (PIN).

Registration Step 4 - Option 1

Register with Credit Card

Enter Credit Card Number, Card Expiry Date, and Personal Identification Number (PIN).

Registration Step 4 - Option 1
Step 5

Confirm your registered mobile number in our bank record for receiving One-time Password (OTP) via SMS.

Registration Step 5 - Option 1
Step 6

Enter One-time Password (OTP).

Registration Step 6 - Option 1
Step 7

Confirm your registered email address in our bank record.

Registration Step 7 - Option 1
Step 8

Create Username and Password.

Registration Step 8 - Option 1

Option 2 (Credit Card Only)

Step 4

Register with Credit Card

Enter Credit Card Number, Card Expiry Date, Date of Birth and HK Permanent Identity Card Number.

Registration Step 4 - Option 2
Step 5

Confirm your registered mobile number in our bank record for receiving One-time Password (OTP) via SMS.

Registration Step 5 - Option 2
Step 6

Enter One-time Password (OTP).

Registration Step 6 - Option 2
Step 7

Create Username and Password.

Registration Step 7 - Option 2

SC Mobile Key Registration

Turn your mobile phone into a security device. Generate one-time password when you log in or verify designated transactions.

Step 1

Log in to your SC Mobile App and you will be prompted to enable SC Mobile Key.


Register your SC Mobile Key Step 1
Step 2

Read and accept the Terms and Conditions. Then, tap 'Continue'.


Register your SC Mobile Key Step 2
Step 3

Enter the OTP sent to you via email.


Register your SC Mobile Key Step 3
Step 4

Enter the OTP sent to you via SMS.


Register your SC Mobile Key Step 4
Step 5

Set up a new 6-digit PIN Code.


Register your SC Mobile Key Step 5
Step 6

You can now use your 6-digit PIN with your registered mobile phone to approve all future transactions.


Register your SC Mobile Key Step 6

Reset Login Details

Step 1

Tap ‘Forgot’.


Reset login details Step 1
Step 2

Select one of the options for reset.


Reset login details Step 2

Option 1 (Full Digital Banking)

Step 3

Register with ATM Card

Enter ATM/Debit Card Number, Card Expiry Date and Personal Identification Number (PIN).

Reset login details Step 3 - Option 1

Register with Credit Card

Enter Credit Card Number, Card Expiry Date, and Personal Identification Number (PIN).

Reset login details Step 3 - Option 1
Step 4

Confirm your registered mobile number in our bank record for receiving One-time Password (OTP) via SMS.

Reset login details Step 4 - Option 1
Step 5

Enter One-time Password (OTP).

Reset login details Step 5 - Option 1
Step 6

Confirm your registered email address in our bank record.

Reset login details Step 6 - Option 1
Step 7

Create Username and Password.

Reset login details Step 7 - Option 1

Option 2 (Credit Card Only)

Step 3

Register with Credit Card

Enter Credit Card Number, Card Expiry Date, Date of Birth and Hong Kong Permanent Identity Card Number.

Reset login details Step 3 - Option 2
Step 4

Confirm your registered mobile number in our bank record for receiving One-time Password (OTP) via SMS.

Reset login details Step 4 - Option 2
Step 5

Enter One-time Password (OTP).

Reset login details Step 5 - Option 2
Step 6

Confirm your registered email address in our bank record.

Reset login details Step 6 - Option 2

Register these key services to fully enjoy our Digital Banking experience

Subscribe eStatement/eAdvice Service on SC Mobile App

Conveniently view your eStatement/eAdvice Service online to save time and space on filing paper statement

Step 1

After login to SC Mobile, Open ‘Services’ on the bottom right corner. Tap ‘Communication Perferences’.


Subscribe and view eStatements on SC Mobile Step 1
Step 2

Tap 'eStatement/ eAdvice preferences'


Subscribe and view eStatements on SC Mobile Step 2
Step 3

Tap 'Subscription types'


Subscribe and view eStatements on SC Mobile Step 3
Step 4

Tap your desired statement to subscribe for eStatements.


Subscribe and view eStatements on SC Mobile Step 4
Step 5

Select the method of receival.


Subscribe and view eStatements on SC Mobile Step 5
Step 6

Read and accept the Terms and Conditions. Then, click 'Confirm'.


Subscribe and view eStatements on SC Mobile Step 6
Step 7

You will receive email alert at your registered email address. Click 'Continue'.


Subscribe and view eStatements on SC Mobile Step 7
Step 8

It's done. Your eStatements will be available in the next statement cycle.


Subscribe and view eStatements on SC Mobile Step 8

Subscribe eStatement on Online Banking

Conveniently view your eStatements online to save time and space on filing paper statement

Step 1

Select ‘eStatements’ after login.

Select ‘eStatements’ after login.
Step 2

Under ‘Subscribe’, click ‘change’ on your desired statement type to subscribe for eStatements.

Click ‘change’ to subscribe for eStatements.
Step 3

Read and accept the Terms and Conditions.
Then, click 'Next'.

Read and accept the Terms and Conditions.
Step 4

It’s done! Your eStatements will be available in the next statement cycle.

Confirmation message.
Step 5

You will receive eStatements email alert when your eStatements is ready. Go to ‘eStatements’ and click ‘View’ to view your eStatements.

You will receive eStatements email alert when you eStatements is ready

SC Pay (FPS) Registration

Transfer money to your friends for free in real-time by using a mobile number or an email address

Step 1

After login to SC Mobile App, go to ‘Pay & Transfer’ then select ‘Manage’ and ‘SC Pay (FPS) Registration and Settings’


Receive funds with SC Pay Step 1
Step 2

Select either your registered mobile number or email address or Hong Kong identity card number with the bank and the source account to send money. Also set your Standard Chartered bank account as default to receive money and the daily transfer limit.


Receive funds with SC Pay Step 2
Step 3

Key in SMS or email One-Time Password (OTP) to authenticate the registration.


Receive funds with SC Pay Step 3
Step 4

Click "Confirm" to complete the registration and start transferring money with SC Pay (FPS).


Receive funds with SC Pay Step 4

Push Notification

Stay on top of everything securely. Get push notification from SC Mobile app about your banking or credit card account

Step 1

After login to SC Mobile, Open ‘Services’ on the bottom right corner. Tap ‘Communication Perferences’.


Push Notification Activation Step 1
Step 2

Tap 'Push Notification'.


Push Notification Activation Step 2
Step 3

Allow Push notification inbox


Push Notification Activation Step 3
Step 4

Agree the T&C of Alerts & Push Notification Preference


Push Notification Activation Step 4
Step 5

Enter the OTP sent to you via SMS and it’s done


Push Notification Activation Step 5

Biometric Activation

Step 1

Tap on the face icon / fingerprint icon in the Mobile Banking login screen.


Biometric Activation Activation Step 1
Step 2

Activate biometric service by logging in with your Digital Banking Username and Password. View and accept the terms and conditions.


Biometric Activation Activation Step 2
Step 3

Enter the One-Time Password (OTP) which will be sent to your registered mobile number via SMS.


Biometric Activation Activation Step 3
Step 4

Enable this feature to complete your registration and log in now with a glance.


Biometric Activation Activation Step 4

FAQs

  • Please visit any branches to request

  • For full services, please register with your ATM/ Debit card with PIN or your Credit Card with PIN via SC Mobile App.