Signature CIO Funds

You can invest in mutual funds by buying –

• A one-off lumpsum investment in any mutual fund of your choice with a minimum amount of USD 1000. A charge of 2.5% on the amount you invest will apply as Bank charges.
• A wealth builder in any mutual fund(s) of your choice. The minimum amount to invest amount is USD 100 per month. The first instalment is the Bank fee that is deducted immediately the plan is set up. You have the option to set it up on either the 10^th or 28^th of every month.

Yes, you can add an additional lumpsum amount when doing a wealth builder plan. Usual sales charge of 2.50% will apply to the additional lumpsum amount.

You can increase the amount of the wealth builder plan by setting up an additional plan on the SC Mobile app. To reduce or cancel the wealth builder plan amount, visit the nearest branch to give us the instructions. This will be done at no additional cost.

Yes, you can. Visit your nearest branch to give us the necessary instructions. This will be done at no additional cost.

You can buy, sell and view your portfolio on a real time basis via the Mutual Funds platform.

You may only use your current accounts for subscription or redemption instructions. For any account other than the USD current account, the foreign exchange rate as at the time of settlement of transaction will apply.

There are one-off fees charged by the Bank and these are clearly indicated on the platform at the time of investing. There are also annual management fees of the fund house charged every year, but these are not separate deductions from your account and are netted off from the returns you get. These range from 0.5% – 2.5% per annum. The historical returns that are published on the factsheets are net of the annual management fees at most times.

Execution-only is a trading service that is restricted to only the execution of trades, without the client receiving any advice about the merits or risks of the investments or their suitability.

While you can place your investment orders via our Mutual funds platform 24 hours a day, only orders placed before the cut off time, 1:00pm Kenya time will be processed the same day. Orders received after this time will be processed on the next working day.

After the Bank has submitted your order to the fund house, it is executed on the dealing day for the fund you have submitted the order for. The definition of dealing day is not the same across the different funds. Please refer to the fund’s offering document before order placement.

The Bank’s process date is the date in which your order is placed with the fund house. The dealing date is the date in which the purchase of your units with the fund house are settled.

Your account will be debited within 3 business days of your submission of the order.

Please keep your account sufficiently funded to ensure you request is completed. Kindly review order status to ensure your order is placed successfully. In case your order is rejected, you will be contacted by a representative from the bank.

The indicative NAV is the indicative price with which you will be purchasing each unit of the fund. This number is quoted on a daily basis and could fluctuate. If your order is received past the cut off time (1:00pm Kenya time), then you will get the next day’s pricing.

Proceeds from a sale will normally be released in 5 – 10 business days after fund house confirms the price. If the fund does not provide daily dealing, the redemption process may be longer. Please refer to the fund’s offering document for further dealing details.

Once orders are submitted via the platform, the orders cannot be amended or cancelled.

The Investment Account number is a unique account that is created for you solely for purposes of facilitating your investment. This number will be referenced in all notices concerning your investment with us.

My Holdings refers to the details and value of your portfolio/ investment(s). The value displayed is as at the last business day and includes the unrealized profit/ loss.

Unrealized profit or loss is calculated as: (Current price per unit – Cost of entry per unit) * (Holding units). For example – if Client X invested in 100 units. He bought each unit at a net asset value of10 and the current net asset value is 15. His overall gain is (15-10) x 100 = 500

The unit price of an investment fund on any business day can only be calculated after the market closure and will be announced on the next business day.

You can find orders not yet settled under Order Status for your tracking. Once we settle the orders, units will be allocated to your investment account; for redemption, proceeds will be credited to your current account.

All settled orders will be displayed under Transaction History.

1. In person: Visit the nearest Standard Chartered Bank branch and the dedicated staff will receive and address your complaint
2. Telephone: Call the 24-hour Client Centre on 254 20 3293900; +254 703 093 900
3. Email us atManagedInvestmentsKE@sc.com

Every complaint provides us an opportunity to delight you. You may raise a complaint by sending it to us on: Complaints.Ke@sc.com or through the channels above. Upon acknowledging receipt of a logged complaint, we shall investigate and effectively respond within a timely manner.